Product Engineering

Create product differentiation and supercharge revenue growth

The key ingredients connected platforms and software products (CPS) firms must consider to stay ahead of the curve

Explore new opportunities enabled by emerging Cloud, Data, Artificial Intelligence, and Network technologies!

In an industry driven by constant change and innovations, connected platforms and software product (CPS) firms have created tremendous value. Its innovations fuel the digital world, connecting people, things, devices, and networks.

CPS firms need to overcome 4 significant challenges to maintain their competitive edge:

  • Improving the innovation speed – bringing innovative and differentiated products and features faster to the market. 
  • Analyzing large amounts of siloed data sets to understand customer preferences and behaviors, develop customer-centric products, and continually improve customer experience.
  • Increasing the efficiency of product development and engineering processes while keeping costs under control.
  • Gaining access to new markets, extending the reach, and accelerating revenue.

From this industry viewpoint, we share the key ingredients that can help Connected Platforms and Software (CPS) product firms to overcome the above challenges and create product differentiation.

Products on the cloud can scale much faster, reach global customers, and deliver a significantly higher quality of service at lower costs

IT Agility

Realizing the trustworthiness of AI systems

Implement AI reliability scorecard to accelerate trusted decision-making

Service providers in the Connectedness industry are increasingly relying on digital technologies such as Artificial Intelligence (AI) to remain competitive. However, AI requires a high level of trust because of questions surrounding its fairness, explainability, and security.  Ensuring trust is a priority, as lack of trust can be the biggest obstacle to the widespread adoption of AI.

AI implementations today lack mechanisms to arrive at fair and interpretable predictions, understand the working of complex ML models, and secure the model against adversarial attacks leading to the leakage of Personally Identifiable Information (PII). Also, it is found that most organizations are challenged in ensuring their AI is trustworthy and responsible, such as reducing bias, tracking performance variations and model drift, and making sure they can explain AI-powered decisions.

As the service providers struggle to address the risks arising from bias and privacy issues, implementing Responsible AI assists in recognizing, preparing, and mitigating the potential effects of AI. It also improves transparent communication, end-user trust, model auditability, and the productive use of AI.


Fig: Responsible AI: The key to achieve a trustworthy AI system

As the service providers struggle to address the risks arising from bias and privacy issues, implementing Responsible AI helps prepare and mitigate the potential effects of AI

Operational Excellence

Making operational improvements stick

Embed a Value Driven Continuous Improvement (VDCI) function in your operations organization for superior customer experience and operational efficiency

There is fierce competition between fibre operators to acquire the top spot. And one way to remain competitive is to constantly improve or advance their operations while keeping costs in check and ensuring a seamless customer experience.

However, 60% of all corporate six sigma initiatives fail. Talking specifically about fibre operators, we observed that they still rely on traditional operations improvement activities performed on a one-time or on-demand basis translating to a limited-time benefit only. Also, these activities need to catch up with the fast-changing fibre environment.

As a result, fibre operators suffer from various challenges, like the inability to meet coverage targets on time, overshooting budget, and delays in service delivery. Despite a lean operating model, they fail to sustain continuous improvement, resulting in poor customer experience, huge investments, and unsustainable strategies

The need of the hour for fibre operators is a massive shift in their culture towards continuous improvement. They must embed a Value-Driven Continuous Improvement (VDCI) function into their organization’s structure to instill a culture of constant advancement, reduce OpEx and stay ahead of the competition. The critical stages of the VDCI function are Discovery, Formulation, Execution, and Evaluation.

Continuous improvement is an
ongoing effort, big or small, to improve all elements of an organization.