Categories
Cloud

Observability: Looking beyond traditional monitoring

Gain critical insights into the performance of today’s complex cloud-native environments​

As businesses transition towards multi-layered microservices architecture and cloud-native applications, they often struggle to gain granularity with the traditional monitoring tools. In the traditional method, teams use separate tools to monitor the logs, metrics, events, and performance, hindering unified analysis. Monitoring tools do not give the option to drill down and correlate issues between infrastructure, application performance, and user behavior. Teams often use logs for debugging and performance optimization, which becomes very time-consuming. Static dashboards with human-generated thresholds do not scale or self-adjust to the cloud environment. As thousands of cloud-native services are deployed on a single virtual machine at any given time, monitoring has become cumbersome. Further, conventional monitoring relies on alerting only known problem scenarios. There is no visibility into the unknown-unknowns – unique issues that have never occurred in the past and cannot be discovered via dashboards.​

Businesses need to make their digital business observable such that it is easier to understand, control, and fix.  Hence, they must​ look beyond traditional monitoring. With observability, businesses can gain critical insights into complex cloud-native environments​.​ Observability enables proactive and faster discovery and fixing of problems, providing deeper visibility about issues and what may have caused them.


With observability, businesses can gain critical insights into complex cloud-native environments​.​

    Authors:
  • Srinivasan Murugesan
  • Sumit Thakur
Categories
Software Intensive Networks

Building high-speed internet for seamless digital experiences

Leverage Zero-touch Service Assurance Framework to proactively detect and auto resolve broadband connectivity issues

‘Being Connected’ is a human necessity. Today, the availability of high-speed internet plays a crucial role in accelerating connectedness in our lives. People from across the length and breadth of the globe stand to benefit personally and professionally from a reliable internet connection.

As a result, there is explosive growth in the number of internet users, which is bound to increase in the future.

Speeds that were good enough yesterday are insufficient to support the requirements of today. Businesses, thus need to step up their game and provide a rich broadband service. By failing to do so, they will not be able to catch up with customers’ evolving expectations, causing frustration and dissatisfaction. Customers may also switch to another business offering broadband services with better quality and speed.

Businesses can ensure a reliable and undisrupted high-speed broadband service by adopting the ‘Zero-touch service assurance’ framework. This framework enables continuous remote monitoring to detect connectivity issues proactively and provide automated resolutions.


High-speed broadband supported by the ‘Zero-touch Service Assurance’ framework accelerates connectedness in our lives.

The 4 magic components of the ‘Zero-touch Service Assurance’ framework are

  1. Intelligent Insights Engine- Monitors the customer’s speed data on an hourly basis to detect any speed issues
  2. Diagnostic Engine- Buckets the issues into different categories. Auto-tickets are created for issues that cannot be auto-resolved
  3. Auto Resolution Engine- Executes autonomous actions like modem reboot or port bounce to quickly fix the speed issues
  4. Dashboard- Provides a real-time view of highly impacted customers, remediation steps, performance, percentage improvement in speed, outages, current and historical issues