Modernize and automate the entire service delivery cycle using a centralized platform
- Streamline telecom order processing using Order Management Tool (OMT)
- Get real-time field data to improve resource allocation, routing, productivity, and customer satisfaction using Field Services Management (FSM)
- Centralize project information, foster cross-team communication, and improve project visibility using Strategic Project Management (SPM)
- Get visibility into assets, automated workflows, seamless provisioning integration, and comprehensive reporting using IT Asset Management (ITAM)
Streamline service assurance and management for better service quality
- Gain end-to-end visibility into your IT infrastructure and its health using ServiceNow IT Operations Management (ITOM)
- Collect, predict, correlate, and remediate using ServiceNow’s predictive AIOps capabilities
- Enable discovery, service mapping, event management, health log analytics, and your network infrastructure and operations using Telecom Services Operations Management (TSOM)
- Streamline IT & network incident and problem management processes using IT Service Management (ITSM)
- Perform automated impact assessment and send notifications to customers using proactive service assurance workflows and notification capabilities of ServiceNow Telecom Service Management (TSM)
- Improve customer (residential, enterprise, and wholesale) experience through omnichannel (phone, portal, chat, virtual agent, and service bridge) experience, case management using ServiceNow Customer Service Management (CSM)
- Equip your customer support team with insights into network outages with ServiceNow’s CSM workspace and agent assistance capabilities
- Centralize knowledge management with automated workflows, ensure real-time collaboration & proactive monitoring using Knowledge Management
Formulate a structured and streamlined approach to change management
- Assess, plan, approve, and implement changes with minimal risks and disruptions using Change Management (CM)
Capture, organize, and share knowledge efficiently across the organization
- Streamline knowledge creation
- Improve knowledge accessibility
- Foster team collaboration
- Enhance decision-making
Manage assets using a centralized & automated platform with integrated discovery tools
- Track IT assets and licenses with better accuracy and streamlined workflows using Hardware Asset Management (HAM) & Software Asset Management (SAM)
- Mitigate risks, align with industry compliance standards, and get proactive alerts using Integrated Risk Management (IRM)
- Reduce costs, accelerate service delivery, and increase operational efficiency
Automate infrastructure, applications, and software security
- Integrate your favorite security tools and intelligence sources, gain insights into security incident and vulnerability issues, and optimize productivity, cost, and resilience using Security Operations Management
- Respond to vulnerabilities & security issues proactively using ServiceNow Security Operations Solution
- Scan your applications and prioritize configuration compliance issues using Configuration Management Database (CMDB)
- Enrich security incidents with AI/ML-based threat intelligence capabilities
Proactively manage risks and ensure regulatory compliance across geographies
- Foster a culture of ethics and accountability while establishing robust internal controls
- Implement continuous monitoring to identify high-impact risks
- Leverage out-of-the-box workflows to automate risk lifecycle & responses, improve risk-aware decision-making, and drive identification, assessment, & continuous monitoring of control activities to reduce reaction time effectively
- Run acknowledgment campaigns, manage policies, standards, & internal control procedures cross-mapped to external regulations and best practices using our ServiceNow Policy and Compliance Management capability
- Create and manage regulatory authoritative documents, citations, control objectives, and test plans, and implement continuous control monitoring using Compliance Management Solution
- Address information security risks, deliver effective automation, and drive continuous improvement in line with overall business goals using AI/ML capabilities of the ServiceNow Governance, Regulatory & Compliance (GRC) solution
- Leverage the content pack of the Sarbanes-Oxley (SOX) Act to establish internal controls and procedures for financial reporting and use case accelerators for regulations such as NIST RMF, NIST CSF & GDPR DPIA