SERVICE / PRODAPT + SERVICENOW

Fast-track your digital transformation with ServiceNow

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Accelerate service activation, automate business workflows, and leverage AI to transform operations with Prodapt's TechCo Toolkit built on ServiceNow.

SERVICE / PRODAPT + SERVICENOW

  1. Overview
  2. ServiceNow solutions
  3. service offerings

Overview

Prodapt offers ServiceNow Consulting and Solutions, including the TechCo Toolkit, that deliver business value quickly, accelerating digitization and removing silos to unify Sales, Ordering and Service Operations for the Connectedness industry.

With a proven track record of deploying ServiceNow’s Telecom, Media, and Technology (TMT) product suite, including Sales & Order Management for Telecom (SOM), Telecom Service Management (TSM), IT Asset Management (ITAM), ITOM/Service Mapping, IT Service Management (ITSM), Telecom Service Operations Management (TSOM), Telecom Network Inventory (TNI), Customer Service Management (CSM), Field Service Management (FSM), Strategic Portfolio Management (SPM), Security Operations, and Integrated Risk Management.

“Prodapt is combining the ServiceNow platform with their network accelerators to enable CSPs activate services faster and deliver disruption-free connectivity. This is helping the industry accelerate monetization, get efficient operationally, and move closer to their Autonomous Operations goals.”

Erica Volini | SVP, Global Partnerships, ServiceNow

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ServiceNow solutions 1/1

TechCo Toolkit automates service provisioning, increasing observability and improving network inventory accuracy

  1. A built on ServiceNow offering, TechCo Toolkit, combines Prodapt Network Accelerators with the ServiceNow platform
  2. Provides a single-pane-of-glass across the network to visualize the topology enhancing diagnosis, troubleshooting, remediation, and optimization
  3. CSPs can leverage AI capabilities to proactively monitor network health, initiate proactive remediation, and prevent negative impacts on customers.
  4. Significant increases in Right First Time, decreases in Mean Time to Resolve and improvements in Service Assurance KPIs.
  1. 1. Strategy Consulting
  2. 2. Platform Health Assessment
  3. 3. Platform modernization
  4. 4. Data integration, planning, and building
Service OFFERINGS 1/4

The efficiency of service delivery operations depends on the choice of business processes, degree of automation, and power of IT tools/platforms.

Accelerate service provisioning, make insight-driven decisions, and choose the right strategy and platform with a strong team of technology & domain experts specialized in ServiceNow.

  1. Platform Governance

    ServiceNow has invested significantly in enhancing the platform and bringing in capabilities that address operational needs. Leverage experienced architects from Prodapt to review your ServiceNow implementation and get recommendations, while ensuring operational efficiency enhancements with minimal increase to cost of adoption. In addition, get the best leverage of available modules in the license with us and ensure minimal technical debt, broader platform adoption, and industry alignment.

  2. Service Modeling

    Defining and managing service models helps organizations ensure efficient service provisioning, performance monitoring, and capacity planning automation. Partner with Prodapt to design, manage and govern your services while integrating them within the PSR Catalog, CSDM, and TNI modules. Ensure standards compliance, model re-usability, and abstraction at the right level.

Service OFFERINGS 2/4

Implementing the ServiceNow platform for multiple business needs can be challenging, time-consuming, and resource intensive.

Leverage an end-to-end architecture for faster product release with fewer customizations. Ensure optimal performance, reduce maintenance needs, and deliver better experiences with advanced monitoring, automation, and proactive maintenance capabilities.

  1. Platform Implementation Review

    Maintaining a high degree of performance for your ServiceNow instances can be complex and time-consuming. It involves challenges including identifying potential issues, detecting performance bottlenecks, and sustaining the overall health of the ServiceNow environment. Perform thorough assessments of system configurations using our ServiceNow Health Check solution and gain valuable insights into the environment. Proactively address potential issues, ensure optimal performance, get actionable recommendations, and mitigate risks.

Service OFFERINGS 3/4

Modernizing your ServiceNow platform is essential for regular feature release.

Ensure flawless transition to the latest and enhanced ServiceNow functionalities, improve user experience, boost scalability, enhance security, and reduce maintenance costs using Prodapt’s ServiceNow capabilities.

  1. ServiceNow Migration

    An organization’s operations legacy and heavily customized platforms can drag performance of business operations and slow down progress. Migrating out of legacy applications and platforms into ServiceNow can be complex and time-consuming. Seamlessly modernize your platform with minimal business interruptions using Prodapt’s accelerators, readily available templates, and checklists powered by ServiceNow.

  2. Business Success Team

    Managing organizational change, stakeholder management, standardizing processes, and training existing service personnel involve several complexities. Get tailored solutions to manage complex engagements with Prodapt’s business success team and seasoned ServiceNow architects.

  3. Platform Implementation

    Implementing the ServiceNow platform using industry best practices and frameworks helps ensure compliance, standardize processes and workflows, and maximize value of existing infrastructure and investments. Take advantage of our Certified ServiceNow consultants, network architects, and diverse global delivery units to successfully implement your ServiceNow platform.

  4. ServiceNow Licensing

    Gain a competitive edge through Prodapt’s advanced consulting and implementation services, flexibility, value-added services, and demonstrated expertise in ServiceNow offerings. Define a robust and tailored licensing model with Prodapt, an established partner of ServiceNow.

  5. Platform Development

    Managing and scaling a robust application development platform that meets the evolving needs of your growing organization can be complex and time-consuming. Sub-optimal solutions result in inconsistent functionality, limited scalability, and difficulty in integrating new features. With a modern, scalable platform, transform your ideas into seamless, scalable, and next-generation applications while improving the development team’s productivity. Empower your developers to build enterprise-grade apps and automate processes within hours, not weeks, using the low-code-no-code capabilities of ServiceNow.

Service OFFERINGS 4/4

Disparate data sources, manual intervention, and multiple hand-offs lead to data inconsistencies, decision-making delays, and missed business growth opportunities.

Formulate a unified data integration methodology for third-party data integration, planning, and building to unlock the full value of data and drive business growth.

  1. Geospatial collaboration

    Difficulties in effectively integrating and leveraging geographic data lead to inefficiencies, data inconsistencies, and limited visibility into location-based insights. It hinders an organization’s ability to harness the full potential of geographic data for decision-making and operational optimization. Address challenges in integrating and utilizing geographic data and gain real-time access to location-based insights using our geospatial productivity and collaboration solution that offers automated workflows, comprehensive analytics, and enhanced data consistency.

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