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SERVICE / SERVICENOW

The NOW platform, built deeper for intelligent Telecom operations

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ServiceNow capabilities built for Telecom, combining Prodapt's deep domain expertise with platform-native AI.

OUR PARTNERSHIP

As a ServiceNow invested company, Prodapt is an Elite Partner & Top priority Telecom partner with the broadest telecom certification depth in the ecosystem

  • Prodapt combines the NOW platform's single data model and AI-first architecture with proprietary network accelerators, delivering digital transformation at speed and scale for CSPs worldwide.
30+ Integrations Supported
300+ ServiceNow Experts
20+ TMF API adaptors
10+ ServiceNow modules

INDUSTRY SOLUTIONS

Pre-packaged, agent-powered plays that accelerate outcomes across the most critical transformation themes in telecommunications.

Autonomous Network Operations Closed-loop, hands-off network intelligence

What
Continuously monitors network parameters, predicts faults, identifies root cause via GenAI, and triggers auto-remediation. End-to-End, without human intervention.
Why
Moves ops from reactive and human-run to proactive and policy-run.

Fiber Build to Assure

What
Orchestrates the complete fiber lifecycle - from network design and construction project management through service activation, assurance, and field workforce scheduling.
Why
Eliminates siloed tools and manual handoffs across fiber rollout. Compressing build cycles and improving on-time delivery from design to drop qualification.

Service Order Management Transformation

What
Automates order flow using TMF-compliant decomposition and model-driven rules engines - reducing fallout rates and accelerating service activation for B2B and wholesale products.
Why
Manual order management is the leading cause of revenue leakage and customer churn in complex B2B. This play closes the gap without a platform rip-and-replace.

IT & Network Operations Modernization

What
Converges IT service management, network event management, and field workforce orchestration into a single NOW data model - with AIOps, SLM, and analytics built in.
Why
Fragmented IT and network ops tools create blind spots and slow incident resolution. A unified platform with shared CMDB and automation closes the gap across domains.

BUSINESS OUTCOMES

Faster service activation

Model-driven orchestration & pre-built TMF APIs compress activation cycles - turning days into hours across B2B and wholesale order flows.

Reduced operational risk

Governed handoffs, automated fallout management, and unified CMDB keep the business running throughout transformation.

Autonomous network ops

Agentic AI drives fault prediction, root cause analysis, and auto-remediation.

Scalable delivery assets

Prodapt's AI accelerators and reusable starter packs mean every engagement compounds. Faster time-to-value, lower implementation cost, at scale.

Synapt AI

The AI-native suite of platforms and accelerators. The foundation that powers every solution and engagement we deliver.

Purpose-built | Deep Domain | Enterprise Scale

Synapt Context Substrate

The core enterprise-AI context platform that powers intelligent, context-aware operations across the entire Synapt IP suite.

Synapt Autonomous Operations

Runs Telecom network and service operations end-to-end, from order through assurance.

Synapt Data Transformation

AI-powered accelerators that migrate, structure, and modernize enterprise data into a governed, AI-ready foundation.

Synapt Agent Hub

A comprehensive platform to build, catalog, and manage enterprise-grade AI agents across their entire lifecycle.

SUCCESS STORIES

 Fragmented networks. Unified. Faults resolved faster. 

One intelligent service assurance platform. 

A leading European broadband and communications provider replaced siloed legacy OSS with Prodapt's Synapt Autonomous Operations Suite and ServiceNow TSM. 

20% reduction in MTTR 
↑ real-time network visibility 
↑ CX in B2B & B2C   

Manual outage correlation. Eliminated entirely.

One BOT-driven IVR outage management platform.  

A leading Canadian telecommunications provider replaced time-consuming manual modem and node correlation with automated BOT-driven workflows with Synapt Autonomous Operations.  

↑ OPEX savings  
↓ Inbound support calls
↑ faster MTTR   

90% order flow through rate  

One automated service order management platform.  

 A leading US network provider transformed a fallout-ridden, largely manual order management operation with ServiceNow TSM/OMT enabled by Synapt IP suite 

<3days service activation
55% reduction in build and deployment time 
BUSINESS DIFFERENTIATORS
GEM

Telco-native, platform-deep

The only partner with maximum telecom-specific certifications and a dedicated practice serving CSPs, Alt-Nets, and TechCos exclusively.

GEM

First-wave Agentic AI partner

Among the first partners building and deploying agentic AI on the NOW platform

GEM

TMF Gold Tier co-developer

Co-developed TMF OpenAPI Gold Tier integrations with ServiceNow.

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