SERVICE / GENERATIVE ENTERPRISE MODERNIZATION

Drive Generative Enterprise Modernization with intelligent tech & process stack

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pre-configured Managed BSS solution using Salesforce & Aria. Let's Go To Market!

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SERVICE / GENERATIVE ENTERPRISE MODERNIZATION

  1. Overview
  2. differentiators
  3. Industry outlook
  4. service offerings
  5. Accelerators
  6. success stories

Overview

Legacy breeds legacy and the digital era won’t wait!

Telcos must drive intelligence across their technology stack, workflows and business processes to enhance service agility and deliver rich, digital experiences. Leverage Prodapt’s AI-powered GEM suite to power operational agility, organizational efficiency, and deliver great experiences.

30%Assured cost savings through fully integrated turnkey solutions

3XFaster Time to Market and Customer Acquisition

The GEM differentiators

Data

AI at Core

Audit and Recommendations

Tailored for Telecom

existing

Pre-integrated E2E solution

Regulatory & compliance readiness

Cloud-native, Scalable & Flexible

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Industry Outlook 1/4

Rapid Market Entry

  1. Telcos require out-of-the-box functionality across their B/OSS and processes through pre-configured E2E solutions for quick scalability
Industry Outlook 2/4

Partnerships & wholesale models

  1. Hunting for new revenue streams, Telcos want tech-driven solutions for their market expansion goals & novel channel strategies
Industry Outlook 3/4

Agile Operations for MVNO

  1. MVNOs need modern, AI-led solutions to eliminate siloes across their tech stack
Industry Outlook 4/4

Simplified service expansion

  1. Operating in a highly competitive market, Telcos must adopt pre-configured solutions to supercharge service expansion
  1. 1.Telco in a Box
  2. 2.Telco to Techco
  3. 3.Intelligent BSS
  4. 4.Intelligent OSS
Service OFFERINGS 1/4

An integrated, turnkey packaging for telecommunications service providers, enabling them to quickly deploy and manage telecom services for a greenfield tech stack roll out.

  1. Simplified Network management

    Drive simplicity across your network operations, including configuration, optimization, monitoring & analytics. Drive AI-powered analytics and fault management, while empowering unified network operations.

  2. Automated Service Provisioning

    Make your service provisioning automated, service assurance seamless and deliver Over the Air (OTA) updates to enhance service agility and customer experience.

  3. Integrated Billing Platform

    Leverage One platform to enable billing for prepaid, postpaid & pay-as-you-go plans, and deliver convergent billing across services – data, voice, IPTV & more, with flexible pricing and high revenue assurance.

  4. Digital & VAS support

    Support digital content including music, video, and apps, and enable mobile money and Payments seamlessly. Enable cloud services including storage, compute and collaboration tools, while supporting IoT and M2M services.

  5. Scalable & flexible

    Leverage a modular, cloud-native architecture that integrates easily with third party systems and services to power your scalability goals.

  6. Enhanced customer experience

    Create and operate intuitive user interfaces, commission self-serve at scale, and run AI-enhanced reward/loyalty programs to supercharge experiences and prevent churn.

  7. Flawless compliance

    Adhere to regulatory requirements, including data privacy, with ease, detect and prevent fraud and enhance network security with Prodapt’s Telecom-Native service expertise.

Service OFFERINGS 2/4

Transform into a technology-led organization by adopting digital services, advanced analytics, innovative technologies and Prodapt’s open-source accelerators

  1. Diversify services

    Expand beyond legacy telecom services to include IoT, cloud computing, AI, and digital media services. Support VAS-like mobile payments, digital advertising, and smart home solutions.

  2. Enhance Operational Efficiency

    Leverage AI/ML & Hyperautomation solutions to drive operational efficiency across your operations and reduce human error. Leverage digital tools to simplify and streamline operations, and optimize costs.

  3. Embrace NextGen Technologies

    Be part of the digital wave across your regions of operation by leveraging 5G to enable new applications like autonomous vehicles, augmented reality (AR), and smart cities. Adopt Prodapt’s cloud computing services and AI-powered solutions to bring advanced technology solutions to life.

  4. Accelerate Time to Market with reusability

    Driving agility into your market operations with a TMF-compliant PSR catalogue that promotes reusability. Level the playing field and gain competitive edge in the market dominated by technology giants.

  5. Leverage Ecosystems & Partnerships

    Deliver integrated solutions through collaborative ecosystems with technology partners and industry players. Drive innovation by tying up with technology solution providers and fast-track market entry for new solutions.

  6. Sharpen Customer centricity

    Leverage data intelligence to enhance customer experience across all touchpoints, ensure, detect current preferences, and predict future trends to tailor newer experiences.

  7. Sustainability & Innovation Leadership

    Adopt a conservational approach to technology integrations to promote sustainability, with an eye towards enhancing digital inclusion and community development. Build a sustainable cadence towards AI use case creation and explore opportunities to co-create joint solutions for the industry.

Service OFFERINGS 3/4

Transform your traditional BSS platform with AI to enhance automation, optimize customer interactions, rationalize catalogs & deliver personalized services

  1. Convergent Billing

    Achieve a Unified Billing System supporting multiple models (prepaid, postpaid, and hybrid) and consolidate different services under One invoice. Enable Real-Time Charging & Billing to allow instant usage updates and flexible billing.

  2. AI-led Customer Insights

    Switch on Predictive Analytics with AI to discern customer data and know future trends, enabling proactive service adjustments and marketing strategies. Address customer churn with retention strategies and enhance stickiness.

  3. Advanced CRM Integration

    Bring forth a unified view of customer interactions and service history with Advanced CRM integration. Deploy targeted campaigns to shore up visibility and drive conversion through impactful customer data and market insights.

  4. Customer Experience Management(CEM)

    Use AI and data analytics to personalize customer interactions based on behavior, preferences, and history. Enable Omni-Channel Support for consistent experience across various channels including web, mobile, social media, and call centers

  5. Automated Service Provisioning

    Allow customers to manage requirements independently through intuitive self-service portals. Streamline activation, modification & termination of services, reducing manual intervention and speeding up processes.

  6. Compliance & Security Management

    Comply flawlessly with data privacy regulations, including GDPR, through secure data handling and storage practices. Implement advanced security protocols to protect sensitive customer and business data.

  7. Revenue Assurance & Fraud Mgmt.

    Implement automated checks and analytics to detect and prevent revenue leakage and billing errors. Utilize machine learning algorithms to identify and mitigate fraudulent activities, real-time

  8. Dynamic Product Catalog Management

    Facilitate the quick creation, modification, and deployment of new products and services. Support dynamic bundling of services to meet customer demands and market trends.

  9. Real-time Analytics & Reporting

    Set up real-time analytics and dashboards for monitoring business performance and customer queries/complaints. Take advantage of customizable reporting tools to track key performance indicators (KPIs) and operational metrics.

Service OFFERINGS 4/4

Use AI to automate network management, optimize resource allocation, and enhance real-time decision-making for improved network efficiency, service assurance and service delivery

  1. Real-time Network Monitoring

    Continuously monitors network performance and health to achieve proactive monitoring. Utilize AI/ML to predict network failures, congestion & issues for predictive analytics. Drive real-time Insights by analyzing well-governed data collected across your network.

  2. Automated Network Management

    Auto-detect & resolve network faults and issues to move towards Self-Healing Networks. Adjust network configurations dynamically for Automated Configuration and Optimization. Efficiently allocate network resources to meet demand surge proactively.

  3. Service Assurance and Quality Mgmt.

    Accelerate towards E2E service visibility with a comprehensive view of service performance across the entire network. Ensure services meet predefined quality standards with our QoS Management solutions and improve customer experience.

  4. Resource Optimization

    Enable dynamic resource allocation by automatically adjusting network resources based on real-time demand and usage patterns. Optimize network operations to reduce energy consumption and operational costs.

  5. Seamless system Integration

    Execute seamless Integration with your BSS to provide a unified view of network and business operations, enhancing decision-making and efficiency. Achieve cross-domain coordination and build collaboration between network operations and business processes.

  6. AI-Driven Decision Support

    Leverage AI to provide actionable insights for network optimization and strategic planning. Realize decision automation through automated decision-making processes for routine operations and strategic initiatives.

  7. Scalability and Flexibility

    Adopt a Cloud-Native architecture to scale based on demand. Supports integration across various domains & technologies through modularity and Open Architecture frameworks. Improve Multi-Tenancy Support to enhance user experience.

  8. Drive Compliance & security

    Proactively identify and mitigate threats with advanced analytics and automated responses. Ensure regulatory compliance with industry standards, including data protection and privacy laws.

  9. Customer Experience Management

    Achieve proactive service management by anticipating customer needs and optimizing service delivery to enhance user satisfaction. Act on your customer feedback by auto-incorporating feedback into network operations to continuously improve service quality.

ACCELERATORS

Latest success stories

SUCCESS STORIES

Reimagining the Wholesale Fiber Experience for a New US FiberCo – GIGAPOWER

SUCCESS STORIES

Network-heavy architecture built on the cloud in record time

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