About us

Prodapt Red Book

We are very proud to present you with our Red Book. The Red Book explores Prodapt’s view of the connected world. And especially the part Prodapt plays in it.

Prodapt foundation

We are on a sustainable endeavor towards making a positive difference to the world we operate in.

Leadership team

Highly driven individuals with diverse experience and strong business acumen that have a shared vision of inspiring, innovating, and impressing.

Diversity and inclusion

We believe in connecting people from diverse backgrounds to achieve our collective goal of accelerating Connectedness™.

Massively distributed delivery

Ultimate business continuity. Operate from anywhere deliver everywhere, tap talent across the world.

Newsroom

Get the latest news and feature stories on our businesses, community initiatives, heritage, and people.

SERVICE / PRODAPT + SALESFORCE

Super charge your customer, partner, and employee engagements with a unified CRM platform

Overview

Businesses in the ‘Connectedness’ industry often deal with unexpected disruptions due to rapidly evolving customer preferences.

Customer touchpoints cannot be viewed in isolation but as part of a holistic seamless customer journey. It is important to embark on an end-to-end CRM transformation to cope with the digital-native competitors. Businesses need to reinvent themselves to deliver hyper-personalized experiences and best-in-class service.

70%Organizations don’t provide connected user experiences across all channels

76%of global workers reveal that they are unequipped for the future of work

Prodapt enables businesses to transform customer engagement and deliver
best-in-class service with personalized experiences using Salesforce platform.

“In today's competitive world, companies must deliver connected digital experiences to stay relevant — for both customers and employees.”

Vivek Rao | Head of Service Delivery, Salesforce.

Industry Outlook 1/4

Drive sales excellence through CRM technology investments

Integrate marketing activities to provide a holistic view of leads across marketing, and sales teams
Improve sales efficiency by leveraging AI to prioritize leads and opportunities that are most likely to convert

Industry Outlook 2/4

Build sustainable relationships with 360° view of customers

Get a unified view of customers
Deliver better services by unifying all customer-facing teams

Industry Outlook 3/4

Transform service experience powered by AI

Give service teams the access to all customer-related data to enable omnichannel personalized engagements
Automate service workflows to serve customers faster

Industry Outlook 4/4

Build connected customer journeys to improve CX

Provide consistent customer experience throughout the journey, at every touch point and across channels
Integrate customer journeys with analytics and predictive intelligence to make real-time decisions

1. Customer Experience Transformation 
2. Lead-to-order Automation 
3. Managed BSS 
4. BSS Modernization

Service OFFERINGS 1/4

Deliver a digital-first experience that will delight customers with guided processes, rich self-care, and seamless cross-channel journeys 

Customer 360

Businesses need to rethink their IT and customer applications, innovate to be future-ready, and lay down their vision to offer a customer-first experience. Shape your customer engagement strategy with our team of seasoned Salesforce consultants across Salesforce Communications Cloud for sales and service, Field Service Lightning (FSL) for workforce optimization, Einstein for intelligent decision-making, and MuleSoft for integrating with OSS as well as other downstream systems.
Governance & Standardization

Salesforce implementation across business units may lead to inefficiencies stemming from non-standard integration practices. Adopt a well-rounded method to drive standardization, reusability, and best practice implementation to streamline your Salesforce journey.
Multi-cloud capability

Multi-cloud adoption across functions creates siloes, hindering efforts to deliver a unified experience to customers. Harness the power of multi-cloud integration to streamline communications, sales, service delivery, and customer interactions, enabling teams to collaborate effortlessly, access data-driven insights in real-time, and enhance customer journeys.
Customer journey-based testing

Meticulous testing & analysis of customer interactions are crucial for delivering solutions that solve complex problems and deliver great experiences. Harness our expertise in customer (B2B/B2C) journey-based testing to drive loyalty and growth.

Service OFFERINGS 2/4

Leverage Salesforce Communications Cloud and Salesforce Field Service Lightning to streamline order capture, fulfilment, and delivery

Salesforce Industries – EPC, CPQ, and OM implementation and migration

Businesses need to digitally transform with speed, flexibility, and scale to exceed customer expectations. Take charge of your current and upcoming transformation initiatives with our expertise in Salesforce Industries and purpose-built accelerators.

Service OFFERINGS 3/4

Supercharge your FiberCo with industry-leading solutions and managed services to transform operations, accelerate time to market, and reduce TCO

Boltspeed

Elaborate software licensing, lengthy implementation cycles, and non-standard integrations have made BSS solutions highly challenging for fiber operators. Leverage a managed BSS platform with market-leading SaaS products to accelerate your time to market and customer acquisition.
Salesforce Managed Services

Salesforce is a versatile platform vital to business success. Maximize your Salesforce investments with our Innovative, Flexible & Scalable Salesforce Managed Services packages, designed to ensure a seamless Salesforce experience for your users. Our Managed Services packages include end-to-end platform support (L1, L2, L3, etc.), Application Monitoring, Strategic & Roadmap consulting, Priority SLAs, and much more, leading to a hassle-free and value-driven Salesforce experience.

Service OFFERINGS 4/4

Replace legacy BSS with a next-generation architecture that combines open APIs with best-of-breed CRM, COM, SOM, Charging, and Billing components.

CRM Process, Design, Implementation, and Migration

Outdated CRMs can hinder your organization’s growth as they are not built for agile business operations. Leverage our comprehensive Salesforce implementation and migration framework to transform your CRM system and deliver digital-first journeys.
Integrated O/BSS Implementation

Fibre operators have a lot on their hands - from securing approvals, building networks, choosing tech stack, and more to enable their growth journey. Relieve challenges around tech-stack, customer engagement, and operations with our managed O/BSS solution built to help you focus on business growth.
MuleSoft AnyPoint platform-based integration

For many service providers, the weakest link in their 5G strategy is their legacy BSS and billing systems. Fastrack your integrations of Salesforce Communications Cloud with Aria and Matrixx business support systems leveraging our pre-built, TM Forum-compliant MuleSoft connectors and frameworks.