Realize Autonomous Operations with an AI-first Managed Services Provider

AI Integration

Enhance every step of the fiber journey – from Plan, Survey & Design to Network Build, Implementation to Assurance – by deeply integrating AI into the processes and workflows. Boost field and network operations with AI-powered mapping, field deployment, video-enabled deep learning and more.

Custom Tech Stack

Leverage the Out-of-the-Box functionalities of ServiceNow, Salesforce and other digital transformation enablers, along with customized tools to automate and streamline your service delivery to customers.

Centralized Nerve Centers

Drive highly coordinated projects with synergy across network deployment, operations, suppliers and technology vendors to enable streamlined network roll out and enhanced service delivery.

Automation-intensive Unified Visual Inventory

Manage tasks including Planning, design, permits, commissioning, order fallouts and Billing with the right set of automation tools.

Zero-touch Service Delivery Operations

Drive a high degree of automation across service delivery with Prodapt’s Transformation-first approach to improve order flow through, and proven network automation stack to create vendor & technology platform independence.

• Ask BI – Leverage Prodapt’s Gen AI-driven solution specializing in Business Intelligence for efficient forecasting
• Drive Managed network deployments, with Software-defined & underlay Network Services Products (SD-X, Private 5G, MEC, VPN/DIA/MPLS).
• Take advantage of 400+ automation catalog through Netbots.AI & Telebots.
• Leverage ML-based Jeopardy/Supp predictions and proactive management for in-SLA task completion.

Omni-channel Customer Support

Enhance CX Net Promoter Scores (NPS) through digitization of contact center operations. Deploy GenAI based Agent assist during call/chat on the guided resolution for issues/queries. ​Drive Proactive and reactive Technical support operations with guided troubleshooting​ and integrate social media support into your customer operations, fortified by a 24/7 global delivery team and sophisticated AI capabilities.

• Automated Reconciliation for Pre Bill-Checks for accurate data exchange across multiple systems to check for discrepancies in pricing, usage, and discounts.
• Digitize contracts to avoid disputes. Use Gen AI to create discrete microsites for reducing Billing disputes and manage payments seamlessly.

AI Ops: Improved app availability & performance

Predictive analytics platform to help Telcos and Tech enterprises make their apps resilient to outage. Closed-loop remediation to resolve before customers notice and pre-emptive capabilities to prevent recurrences. Business focused IT Ops to align performance to business KPIs and measure success through NPS.

GenAI-powered issue resolution

Extensive use of domain-specific LLM to reduce Mean resolution time by over 70%, with GenAI application across triaging, SOP generation, code analysis, RCA & testing.

Proactive Monitoring & Unified Dashboard

Set baselines, identify problem areas and run thorough proactive monitoring to spot service disruption, app performance issues before impact. Leverage a unified dashboard to drive total visibility, run analytics on your app/IT infrastructure to glean insights and improve performance.

Auto-resolve through self-serve

Reduce ticket volume and enable human agents to focus on complex problem solving through automation bots. Fast-track your Trouble to Resolve and put higher NPS scores on board with automation & AI.