Client Situation
Our client is a telecommunications company that provides broadband Internet access, VoIP, and television, in addition to wireline services covering a region in the Caribbean. The company acquired a leading service provider's wireline and wireless businesses to provide value to customers through expanded product offerings.
The client wanted to ensure its move resulted in expanding its product portfolio, strengthening its play in subscription-based businesses, widening regional distribution channels, and delivering added value to customers. The company wanted to achieve all this while minimizing any disruption to business due to the acquisition. They aimed to implement a top-down approach to their business strategy by seamlessly integrating operational models, metrics, and organizational structure.
The client was looking for a technology partner possessing the requisite skills to design, unify and integrate their operating model effectively.