Delight your customers with full fiber experiences

Due diligence & As-Is discovery

We understand your organization's strategy and objectives through meetings and workshops to meticulously discover and document the As-Is fiber journey end-to-end, including customer and network-centric value streams and their associated challenges.

Capability Maturity Assessment

We identify and analyze core business capabilities equired to deliver the service in context of your business.These capabilities are benchmarked across people, process, technology and data dimensions for their maturity in class telcos as well as cross-industry leaders.

To-Be Target State & Change Initiatives

We collaborate with your teams to agree on the target state of the business capabilities and identify change initiatives across key journeys such as Plan & Build, Lead to Cash (L2C), and Trouble to Resolve (T2R). Our approach lists initiatives based on business and technology priorities, ensuring a foundation for a streamlined transformation journey.

Plan Implementation & Roadmap Definition

A Technical Blueprint and Implementation Roadmap of the identified change initiatives is a perfect foundation to pivot you on the transformation journey. This is supported with a detailed business case and cost benefit analysis of the initiatives.

Enhanced customer delight

Achieve customer delight using our ‘Best of Breed’ approach powered by Salesforce and Aria, ensuring connected digital journeys for lead-order-activation-cash and a seamless experience through self-serve portals and assisted channels, providing a single 360° view of the customer.

Minimal Execution Risks

Leverage proven components with prebuilt integrations to eliminate the dependency on scarce specialist resources and enable an end-to-end solution with a single owner, contributing to a confidently accelerated customer delight journey.

Time to Value Acceleration

Deploy services from the demo environment in weeks instead of months using our solution, which simplifies business and accelerates the time to market for new products, providing a fast track to value.

Attractive Commercials

Take advantage of our low up-front costs, including integration costs, and operate on a pay-as-you-go model with a predictable cost profile.

Dialogue Services

Enable reliable and efficient communication between different networks or systems through messaging, voice calls, and video calls and facilitate seamless information transmission between systems/devices.

Order Journey Simplification

Streamline the order journey to eliminate human errors, reduce fallouts and maximize flow through to enable seamless ordering experiences for customers.

Fault identification & Redressal

Develop a proactive approach to fault detection using AI, prioritize tickets based on capacity to ensure uninterrupted services and seamless customer experiences.

Amend & Cancel Journey

Simplify and accelerate the cancellation process for customers, making every step of the journey efficient - from submitting requests to confirmation of service termination.

Automating OLT & ONT Upgrades

OLT & ONT Upgrades with high human effort leads to costly reworks and high Operational costs due to extensive precheck & post check. Leverage Prodapt’s Open Source Network Automation accelerator suite NetBots.AI to automate routine OLT and ONT upgrades and patches to reduce operational costs by 50-70%.Seamlessly integrate with GPON and XGS-PON systems to facilitate effortless user migration from legacy GPON to advanced XGS-PON OLTs, ensuring that inventory and assurance systems are updated in real-time.

Virtualized Data stores

Data spread across siloed databases, in different formats, makes it impossible to integrate and enable rich insights. Event driven low latency ingestion in combination with virtualization of warehousing or data mesh technologies to build a secured, well governed simple & unified virtual store of structured data and drive clear, customer intent-driven decisions.

AI Democratisation and Self service

Easy to use, safe sandbox environments for business users to design their reports, create ML models to generate insights and leverage Gen AI capabilities to improve productivity. Reduces the dependency or reliance on IT to deliver BI and empowers business to take control of their own requirements to explore data and leverage it for decision making.

Vendor agnostic data model

High vendor specificity makes it impossible to build data models to assimilate and govern data from multiple sources and avoid lock-ins. Build a data model that is cloud-provider agnostic, capable of scaling rapidly and ensuring continuity.

AI Use case factory

Off the shelf use case library including recommended machine learning models covering areas like proactive jeopardy management, demand forecasting, network fault prediction, nonproductive truck roll reduction etc. The library also includes Gen AI based use cases for AI assistants, various productivity improvement. The experience derived library aids in fast tracking value delivery to business stakeholders.

Simplify Network Operations and Embrace Next-Gen Connectivity

In the face of high network complexity and the rapid emergence of NextGen connectivity technologies, Prodapt offers a robust NOC as a Service solution to support Communications Service Providers.

Key Highlights of Prodapt's NOC Services:

• Artificial intelligence-enhanced customer engagement24/7 Global and Local NOC Strategy: Operate around the clock with NOC centers in India, Slovakia, Panama, and the UK, balancing global efficiency with local support.
• Comprehensive Support Model: Manage service requests and incidents with dedicated service desks, ensuring maximum network availability through strong governance, compliance, and ITSM management frameworks.
• Optimized Tooling Architecture: Utilize existing systems and tooling, minimizing additional development costs while driving continuous service improvement and operational efficiency.
• Speed to Market and Innovation: Leverage Prodapt's networking and managed NOC expertise to embrace new technologies, improve designs, mitigate single points of failure, and reduce incidents.
• NOC Operations Day 0 to Day 3 Activities: Provide end-to-end support, from initial network design and planning (Day 0) to deployment and configuration (Day 1), proactive monitoring and maintenance (Day 2), and ongoing optimization and improvement (Day 3).