SERVICE / Digital Customer Experience

Elevate your digital customer experience in the new normal

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Reimagining digital interactions with the customer to create engaging and lasting connections.

Overview

A delightful digital customer experience is no longer just a ‘nice-to-have’. It has become a critical differentiator for every business.

Digital experience signifies the overall brand perception in customers’ eyes, built through consistent, seamless interactions across multiple digital platforms.

Businesses can spark powerful and memorable emotions by delivering a personalized customer experience through digital channels. This makes the customers more engaged, satisfied, and loyal.

28%Improvement in the Contact Center NPS

30% Increase in sales conversion rate

Prodapt’s Digital Customer Experience services enable businesses in the 'Connectedness' industry to reimagine digital technologies in line with the changing customer expectations. Modernize your customer journeys with digital experience engineering and TM-Forum backed Digital Centre of Excellence.

"Leveraging a Digital-first model and artificial intelligence technologies can help you deliver delightful customer experiences."

Ramon Kampinga | Management Consulting

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Outlook 1/4

Establish a 'Digital-first' culture

  1. Build organizational change capability
Outlook 2/4

Provide seamless digital experience across customer touchpoints

  1. Ensure consistent brand experience across product lines and goes
Outlook 3/4

Deliver omnichannel customer engagement

  1. Offer hyper-personalization at scale with speed and flexibility
Outlook 4/4

Launch diverse portfolio of digital services

  1. Build an agile and flexible digital platform to quickly transform services as per customer needs
  1. 1. Digital
    Centre of
    Excellence (DCoE)
  2. 2. Digital
    Experience
    Engineering
  3. 3. Digital
    Customer
    Journey
    Modernization
Service OFFERINGS 1/3

Setup a Digital Centre of Excellence (DCoE) that helps you define and execute a digital strategy to deliver
best-in-class experiences.

We help you assess your digital maturity, build scalable digital capabilities, and transform your processes to deliver new customer experiences.

EXECUTION
  1. TM-Forum-inspired digital maturity assessment

    Building digital capabilities without a holistic strategy can delay transformation programs. Evaluate the maturity level of your existing digital capabilities to plan transition steps and accelerate your digital transformation.

  2. Scaled agile delivery

    To reach digital maturity goals faster, businesses need to scale up across multiple teams and business units. Leverage our
    in-depth experience in running multiple streams in a scaled agile model to build various digital capabilities.

  3. Process transformation

    Transforming to new digital stacks will be successful if the underlying processes are aligned. Leverage our process modeling framework to align and transform your meta-process, ensuring successful rollout of new digital capabilities.

  4. Digital Factory-as-a-Service

    Large digital transformation projects need a highly skilled digital workforce with deep domain expertise. Experience different levels of customer engagement with our flexible Digital Factory-as-a-Service – ranging from higher client involvement to Prodapt taking complete accountability and delivering tangible business values.

Service OFFERINGS 2/3

Deliver digital capabilities at scale, faster than your peers in the market.

Enable flawless digital experiences at speed. We help you accelerate the development of digital capabilities and unleash the power of AI to validate your digital experience delivery.

EXECUTION
  1. Digital experience platform implementation

    Businesses need to build, deploy, and continually improve websites, portals, mobile apps, and other digital experiences to keep up with evolving customer needs. Our proven approach in implementing a lean and flexible Digital experience Platform enables businesses to accelerate development of the required digital capabilities and bring it faster to the end customers.

  2. AI-powered digital experience testing

    Measuring digital experience performance across multiple platforms and form factors requires relentless efforts in testing. Leverage AI to execute testing at scale and get deep insights to improve the performance of digital experience delivery.

Service OFFERINGS 3/3

Analyze different stages of your customer lifecycle to attract, convert and retain customers. Boost your revenue and brand image.

Formulate digital strategies and leverage our key accelerators to reimagine your customer journey. Leverage AI to analyze customer experience at every touchpoint and modernize their journey.

EXECUTION
  1. Unified customer experience strategy

    To boost customer lifetime value, your customers must recognize and interact with your brand seamlessly and consistently across all touchpoints. Manage your customer experience journey with our key accelerators built around omnichannel strategy, customer data platform, and digital identity.

  2. AI-enhanced customer engagement

    Businesses that harness the potential of AI to engage and delight customers stay ahead of the curve. Enhance customer interactions across channels supported by AI-powered Virtual Assistants and predictive personalization.

  3. Customer journey analytics

    Analyzing the customer experience across every touchpoint is crucial to derive actionable business insights. Leverage our team of analytics experts to get real-time cross-channel insights into the end-to-end customer journey.

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