Digital customer experience

Software Intensive Networks

With virtualized networks, your business can take advantage of evolving technologies like 5G and the opportunities that they bring.

Digital Customer Experience

Businesses today need to address individuals, not a crowd. The frontier of excellence is digital, where millions of ones are served at scale.

Operational Excellence

Continuous improvement is non-negotiable for delivering value to your customers. Take apart, cutout, reorder, and automate as needed.

IT Agility

End-to-end service design and implementation that anticipates industry trends in data, digital, and cloud.

Product Engineering

Emerging future of software, embedded or served, that changes how we use everyday objects. Or entirely new conceptions of devices.

Prodapt foundation

We are on a sustainable endeavor towards making a positive difference to the world we operate in.

Leadership team

Highly driven individuals with diverse experience and strong business acumen that have a shared vision of inspiring, innovating, and impressing.

Diversity and inclusion

We believe in connecting people from diverse backgrounds to achieve our collective goal of accelerating ‘Connectedness’.

Massively distributed delivery

Ultimate business continuity. Operate from anywhere deliver everywhere, tap talent across the world.

Newsroom

Get the latest news and feature stories on our businesses, community initiatives, heritage, and people.

Overview

A delightful digital customer experience is no longer just a ‘nice-to-have’. It has become a critical differentiator for every business.

Digital experience signifies the overall brand perception in customers’ eyes, built through consistent, seamless interactions across multiple digital platforms.

Businesses can spark powerful and memorable emotions by delivering a personalized customer experience through digital channels. This makes the customers more engaged, satisfied, and loyal.

28%Improvement in the Contact Center NPS

30% Increase in sales conversion rate

Prodapt’s Digital Customer Experience services enable businesses in the 'Connectedness' industry to reimagine digital technologies in line with the changing customer expectations. Modernize your customer journeys with digital experience engineering and TM-Forum backed Digital Centre of Excellence.

Outlook 1/4

Establish a 'Digital-first' culture

Build organizational change capability

Outlook 2/4

Provide seamless digital experience across customer touchpoints

Ensure consistent brand experience across product lines and goes

Outlook 3/4

Deliver omnichannel customer engagement

Offer hyper-personalization at scale with speed and flexibility

Outlook 4/4

Launch diverse portfolio of digital services

Build an agile and flexible digital platform to quickly transform services as per customer needs

Setup a Digital Centre of Excellence (DCoE) that helps you define and execute a digital strategy to deliver
best-in-class experiences.

We help you assess your digital maturity, build scalable digital capabilities, and transform your processes to deliver new customer experiences.

EXECUTION

TM-Forum-inspired digital maturity assessment

Building digital capabilities without a holistic strategy can delay transformation programs. Evaluate the maturity level of your existing digital capabilities to plan transition steps and accelerate your digital transformation.
Scaled agile delivery

To reach digital maturity goals faster, businesses need to scale up across multiple teams and business units. Leverage our
in-depth experience in running multiple streams in a scaled agile model to build various digital capabilities.
Process transformation

Transforming to new digital stacks will be successful if the underlying processes are aligned. Leverage our process modeling framework to align and transform your meta-process, ensuring successful rollout of new digital capabilities.
Digital Factory-as-a-Service

Large digital transformation projects need a highly skilled digital workforce with deep domain expertise. Experience different levels of customer engagement with our flexible Digital Factory-as-a-Service – ranging from higher client involvement to Prodapt taking complete accountability and delivering tangible business values.

Deliver digital capabilities at scale, faster than your peers in the market.

Enable flawless digital experiences at speed. We help you accelerate the development of digital capabilities and unleash the power of AI to validate your digital experience delivery.

EXECUTION

Digital experience platform implementation

Businesses need to build, deploy, and continually improve websites, portals, mobile apps, and other digital experiences to keep up with evolving customer needs. Our proven approach in implementing a lean and flexible Digital experience Platform enables businesses to accelerate development of the required digital capabilities and bring it faster to the end customers.
AI-powered digital experience testing

Measuring digital experience performance across multiple platforms and form factors requires relentless efforts in testing. Leverage AI to execute testing at scale and get deep insights to improve the performance of digital experience delivery.

Analyze different stages of your customer lifecycle to attract, convert and retain customers. Boost your revenue and brand image.

Formulate digital strategies and leverage our key accelerators to reimagine your customer journey. Leverage AI to analyze customer experience at every touchpoint and modernize their journey.

EXECUTION

Unified customer experience strategy

To boost customer lifetime value, your customers must recognize and interact with your brand seamlessly and consistently across all touchpoints. Manage your customer experience journey with our key accelerators built around omnichannel strategy, customer data platform, and digital identity.
AI-enhanced customer engagement

Businesses that harness the potential of AI to engage and delight customers stay ahead of the curve. Enhance customer interactions across channels supported by AI-powered Virtual Assistants and predictive personalization.
Customer journey analytics

Analyzing the customer experience across every touchpoint is crucial to derive actionable business insights. Leverage our team of analytics experts to get real-time cross-channel insights into the end-to-end customer journey.

Elevate your digital customer experience in the new normal

Overview

Establish a 'Digital-first' culture

Provide seamless digital experience across customer touchpoints

Deliver omnichannel customer engagement

Launch diverse portfolio of digital services

Setup a Digital Centre of Excellence (DCoE) that helps you define and execute a digital strategy to deliver best-in-class experiences.

TM-Forum-inspired digital maturity assessment

Scaled agile delivery

Process transformation

Digital Factory-as-a-Service

Deliver digital capabilities at scale, faster than your peers in the market.

Digital experience platform implementation

AI-powered digital experience testing

Analyze different stages of your customer lifecycle to attract, convert and retain customers. Boost your revenue and brand image.

Unified customer experience strategy

AI-enhanced customer engagement

Customer journey analytics

RELATED SUCCESS STORIES

WOW your customer with a reimagined online portal

Providing an ‘Amazon-like’ experience for customers across different channels and countries without batting an eye

RELATED INSIGHTS

Simplify e-commerce selling

Experience can make a huge difference – Get it right

Customer experience-centric contact centers- an evolution in digital age

How can we help?

Talk to a consultant

Setup a Digital Centre of Excellence (DCoE) that helps you define and execute a digital strategy to deliver
best-in-class experiences.