Month: July 2021

Leverage the power of RPA, process mining and AI for end-to-end process automation to increase automation rate, reduce operational expenditures and improve customer experience

‘Hyperautomation’ is one of Gartner’s Top Strategic Technology Trends for 2022. Hyperautomation aims to identify, analyze, and automate business processes to the greatest extent possible. It involves orchestrating the use of multiple technologies, tools, and platforms to streamline business processes.

Legacy infrastructure and outdated processes can hinder an organization’s ability to compete. Automation of only task-based processes will not deliver the cross-functional results needed to drive business decisions and outcomes. By automating as many processes and tasks as possible, hyperautomation transforms an organization.

As per Gartner, hyperautomation will lower operating costs by 30 percent or more by 2024, thereby increasing connectivity, efficiency, and agility of business operations. The businesses in the connectedness vertical can achieve end-to-end process automation and scale up the automation rate by building and implementing a hyperautomation framework that includes four key components:

• Intelligent Process Orchestrator: Orchestrates bots, people, and IT applications for end-to-end integration of any business process.
• Conversational AI: Automates all sub-processes that requires a conversation with humans. Conversational AI understands natural language and converses with the customer.
• Low-code Applications: Helps to automate the sub-processes that require aggregating data from humans by building applications/interfaces rapidly.
• Unified Hybrid Dashboard: Provides a real-time integrated view of the order completion process, resolution time, automation success rate, and many other KPIs. It also highlights the actionable insights.