Month: May 2020

Managed Digital Transformation to reduce Order-to-Activate (O2A) cycle time and increase new business wins

The Order-to-Activate (O2A) process is at the heart of every business operation. Simply put, it refers to the end-to-end process of receiving, processing, and fulfilling a customer’s order. A smoother and more efficient order flow will allow the company to process more orders, thus allowing the business to grow more quickly.

The Order-to-Activate process cannot be conducted in isolation; it depends upon numerous roles, departments, and systems. For example, a typical digital service provider takes 15+ teams to traverse through 55+ systems to complete one order. These complexities and increasing inefficiencies in the O2A process leads to longer cycle time, delayed revenue realization, and higher cost.

Businesses need to ensure that their business runs smoothly, and the orders are delivered efficiently and accurately, with minimal chances of error. Adopt the Managed Transformation Model to achieve long term sustainable business benefits like reduced cycle time, accelerated revenue, enhanced customer experience, and maximized cost savings. By doing this, a business can transform its operations holistically and address all the challenges in the O2A process.

Businesses can ensure a reliable and undisrupted high-speed broadband service by adopting the ‘Zero-touch service assurance’ framework. This framework enables continuous remote monitoring to detect connectivity issues proactively and provide automated resolutions.

The model encompasses transformation levers such as:

• Agile Work Cell: Consolidates multiple functional roles into one hence, reducing the touchpoints in the O2A process. It ensures better control, promotes transparency and eliminates handoffs
• Process Optimization & Automation: Analyzes the current performance and cycle time elongation factors to identify and implement improvement opportunities
• Operational Accountability: Provides a Dashboard with end-to-end visibility into each order and the milestones. It also helps in governance, performance tracking and reporting