IT Agility

Achieve security objectives at speed with automated vulnerability management

Reduce time taken to fix security vulnerabilities by 50% with vulnerability analysis best practices

Cyber-attacks are increasing every day and are now the third-highest global risk, according to the World Economic Forum. GSMA’s mobile telecommunications security threat landscape report of 2019 says, “there was a 55% increase in breaches caused by open-source software vulnerabilities”.

Addressing security vulnerabilities is a top priority for service providers in the connectedness industry because a cyber-attack could disrupt services for millions of customers, impact customer’s trust, and deteriorate service provider’s brand & reputation. To achieve the required security objectives, service providers must adopt a structured approach to vulnerability management. Vulnerability management, which is the process of finding, assessing, remediating, and mitigating security weaknesses for known assets, gives service providers the ability to assess the status and risk of unknown hardware/software.

Depending on the service provider’s infrastructure size and state of the configuration management database (CMDB), finding the responsible asset owner can be a highly challenging and cumbersome task, resulting in lead times of up to many weeks. Therefore, vulnerability management must include automation to discover new vulnerabilities, perform risk assessment, and assign it to the right team for a quick resolution.

Addressing security vulnerabilities with speed is a top priority for service providers as a successful cyber-attack can essentially disrupt service for millions of customers

Fig:  Steps followed in field service operation showcasing the importance of spare information

IT Agility

Site reliability engineering for the connected world: Revolutionize your IT Ops

Modern business cannot afford the conflict between the urgent need to manage a dynamic situation and the strategic need to build for the future.

In today’s new-age markets, every major business is tech driven and, data is its backbone. Its IT success depends on its ability to develop, test, and deploy features (or products if you’re a pure tech player) at scale and at a faster rate than competitors. The speed at which changes roll out should match customer expectations, else you risk irrelevance.

For example, a business rolling out new products must contend with the constant tussle between the development side, which writes software, and those who run it. DevOps principles seem to alleviate the situation, as they spell out a way to harmonize the two silos. Perhaps your company has crossed this bridge.

But this perfect picture may not match your reality. Incidents and downtime may undermine the DevOps effort, forcing resources to manage them. A meltdown of IT Operations (ITOps) can bring development to a dramatic halt; or many small ones can bleed your operations to a state of stagnation.


SRE effectively ends the age-old battle between development and operations.

The answer is Site Reliability Engineering (SRE) principles, which is a prescriptive way of implementing DevOps. SRE creates a playbook that streamlines ITOps and shields people from critical situations, while those are being handled.

Development teams can focus on feature development instead of achieving and maintaining service levels in the form of incidents and uptimes, thereby improving the reliability of the business-critical operation.

IT Agility

Modernize to move at speed

A cloud-native order management can boost speed, scale, and operational efficiency

Fulfilling customer orders timely and accurately has always been critical for businesses to succeed. But achieving this has become a lot harder with rising customer expectations in the digital era. Today’s consumers seek instant gratification. They want new digital services enabled instantly on the device of their choice, on any platform over the phone or online – all of these with as little friction as possible.

So, what stops businesses from exceeding their customer expectations while fulfilling orders? Why are there high order fallouts and failure to meet the promised due date of order activation? Why are the businesses not able to customize and deliver new product offerings quickly as per the varied needs of their customer? Even if they do so, why does it become so costly and time-consuming?

The core problem lies within the legacy order management application that has grown like a huge elephant over time – making the entire ecosystem more complex and rigid to process new orders. It stifles innovation and drives up costs. To overcome this, leading businesses have started their journey to transform legacy order management.

Cloud-native digital platform for order management boosts service providers’ speed, scale, and operational efficiency, enabling them to thrive in the digital era.

A cloud-native digital platform is an ideal transformation approach that can boost speed, scale, and operational efficiency. But that is easier said than done. Businesses need to re-construct the application ground up, which means the entire order management stack should be rewritten from scratch, including key applications like order capture, order execution, product catalog, asset management, user documentation, notifications, and more.

IT Agility

Minimize the backup failures in data centers

According to different analysts, “5% to 25% of the backup jobs are failing across various tiers of data centers”. This impacts data centers heavily in revenue loss and SLA-based penalties. Further loss of essential data deteriorates customer experience. Hence, data centers must identify the root cause and reduce backup failures. The top reasons behind backup failures in data centers are the lack of storage space, database permission issues, and linear processing of high-volume backup jobs. Data centers should leverage a unique solution strategy to eliminate these problems and create successful backups.

Fig: Proven approaches to minimize the backup failure rate

Around 5-25% of the backup jobs are failing across various tiers of data centers

IT Agility

Simplify IT service management with consolidation

Leverage a unified ticketing system to enhance the ITSM consolidation program

Every service provider’s application landscape consists of multiple systems performing diverse functions. Managing standalone systems which are not interconnected involves enormous effort and cost. Also, service providers today are increasing acquisitions every year. In this post-merger environment, end-users struggle with distributed IT Service Management (ITSM) environment and unfamiliar technologies, which leads to a spike in demand for support. Some of the critical challenges faced in distributed ITSM environment are

  • Multiple processes for the same service management function
  • Complex third-party integrations
  • Lack of unified, integrated dashboard view from different systems

To overcome these challenges, process consolidation has become imperative. Businesses looking at ways to cut costs and enhance competitiveness are embracing various strategies to consolidate ITSM systems. This insight details the unified ticketing system and critical considerations for businesses to advance their ITSM consolidation program.

Fig. Key considerations to advance the ITSM consolidation strategy

With the growing trend of mergers and acquisitions across the Connectedness industry, the need for ITSM systems and process consolidation has become imperative.

IT Agility

Unified network inventory ecosystem

Consolidate fragmented inventories into a single source of truth, and optimize processes such as network planning and design, and service assurance

Network inventory is made up of assets (Physical, Virtual, and Logical elements), and locating the correct asset in the right place as quickly as possible is essential for delivering services to customers on time. In recent times, mergers and acquisitions have fuelled the growth of service providers in the connectedness industry. As a result, most organizations have multiple disjointed inventory systems, often performing similar tasks, with critical data scattered across different systems. This results in duplicate information, complicated data retrieval and analysis, and ultimately impairs inventory visibility.

Service providers are trying to build a unified inventory system to have an in-depth network view. Still, the complexity involved in developing and implementing such a consolidation strategy discourages service providers from attempting.

In this insight, Prodapt presents a unique network inventory consolidation strategy with critical levers to help service providers achieve a unified inventory ecosystem. The levers help to cleanse the data and study its relationship recursively. This reduces the analysis and development time during network consolidation. Service providers can analyze tons of data from various sources, formulate, and have a complete view of their network inventory.

To succeed in a highly competitive market, service providers must have a unified view of their network inventory, encompassing physical, virtual, logical, and services inventory.