Tag: Security

Categories
IT Agility

Test Data Management Reinvented – Deliver realistic, compliant test data in minutes, not days

Speed is a critical business imperative for all service providers in the Connectedness industry. The pace at which service providers can bring new products and services to market determines their ability to differentiate from competitors and retain market share. Applications are at the centre of this race, and as service providers look to accelerate innovation, they need to build out a more agile application infrastructure—and that includes a robust and comprehensive Test Data Management (TDM) strategy. Once viewed as a back-office function, TDM is now a critical business enabler for service providers’ agility, security, and cost-efficiency.

The lack of a TDM system impacts data security, test data creation, and provisioning. Service providers face the risk of exposing personal and commercially sensitive information such as financial, operational, and strategic initiatives in the test environment. Going manual with test data creation is also not feasible as it is highly time-consuming due to the huge production data volume.

With the increased use of automated DevOps toolsets and privacy laws that require secure data across global teams of employees and contractors, service providers must expand the charter of traditional TDM to meet the needs of today’s development and testing teams. This insight explores the top challenges service providers face in a standard TDM implementation and highlights the key enablers to consider when implementing new technology solutions as part of a TDM strategy.

Once viewed as a back-office function, TDM is now a critical business enabler for service providers’ agility, security, and cost-efficiency.

Categories
Operational Excellence

Staying ahead of security threats

Leverage Robotic Process Automation (RPA) to automate security support processes for better management of security threats

Digital security threats have become prevalent and continue to disrupt every aspect of the digital world. Increasingly sophisticated cyber criminals exploit sophisticated technology, leaving organizations feeling helpless as their confidential information and critical assets fall victim to malicious attacks. To combat the threats, service providers need to focus more on threat detection and mitigation capabilities. Furthermore, they need to focus on the related metrics such as Mean Time to Detect (MTTD) and Mean Time to Mitigate (MTTM).

Typically, a small team of technical support executives is deployed to handle the customer-facing security incidents (e.g., in the broadband service offered to residential or enterprise customers). While this team of experts is capable of handling regular day-to-day activities, it will be extremely challenging for them if there is a sudden security threat, which creates a huge volume of tickets to resolve in a short span of time.

Robotic process automation (RPA) is a great technology to handle numerous, repetitive, and mundane processes. Service providers leverage it to automate various processes like order-to-activate, assurance, fulfillment, and billing. However, using RPA to handle high volume and low-frequency security tickets is unconventional in the communications industry. This Insight discusses effective strategies for implementing RPA in the service providers’ ecosystem.


Security teams which typically tend to be smaller in size, are not equipped to handle the high volume of incidents when a major crash down occurs. Use RPA to handle high volume and low-frequency security tickets in the communications industry