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Prodapt partners with Temporal to offer platform for building resilient enterprise apps

Partnership will accelerate & streamline software development and scale fault-tolerant apps reliably for telecom & technology enterprises

Chennai, Seattle, Nov. 12

Prodapt, a leading provider of consulting, business reengineering, and managed services for the telecom and technology industry, today announced a strategic partnership with Temporal to streamline and accelerate the software development lifecycle for enterprises. Temporal is a durable execution platform pioneering custom software development that increases throughput efficiency of complex processes​, ​custom products​,​ and greatly simplifies distributed systems.

Temporal allows developers to focus on writing business logic as code, abstracting away process complexities and helping technology teams gain a head start in delivering enterprise capabilities faster. With Temporal, Prodapt will help clients speed up software delivery, build resilience through insights into app performance, and deliver improved experiences to their customers.


“Temporal is excited about the opportunities this partnership with Prodapt presents. Together, we will bring the innovation, simplicity, and modernization necessary to the largest Telcos in the world, and many other global enterprises, to scale AI outcomes faster.”

Samar Abbas | CEO of Temporal Technologies.


“We are thrilled to partner with Temporal and supercharge software development & deployment for our client workflows. There is a growing need to innovate with AI and deliver disruptive services faster, while optimizing operations with lean teams. Prodapt’s deep transformation expertise and AI-first approach will combine with Temporal’s open-source software platform, creating a compelling solution to deliver these outcomes for our customers.”

Manish Vyas | MD & CEO, Prodapt.

About Temporal

Temporal is an Open-Source Durable Execution solution that abstracts away the complexity of building scalable, distributed applications and lets developers focus on what matters – delivering reliable applications, faster. It improves meaningful engineering metrics that are directly tied to revenue, like development velocity and system reliability, and allows you to track every step of every application execution, so you gain valuable insight into your business. Temporal Cloud provides a managed service backed by the originators of the project. It has been adopted by thousands for mission-critical applications, including Snap, Hashicorp, Alaska Airlines, Nvidia, and Brex. Learn more at  temporal.io.

About Prodapt

Prodapt is the largest specialized player in the Connectedness industry. As an AI-first strategic technology partner, Prodapt provides consulting, business reengineering, and managed services for the largest telecom and tech enterprises building networks and digital experiences of tomorrow. Prodapt has been recognized by Gartner as a Large, Telecom-Native, Regional IT Service Provider.

Connecting 1.1 billion people and 5.4 billion devices across the globe, Prodapt’s clients include Google, Amazon, PayPal, Verizon, Vodafone, Liberty Global, Liberty Latin America, Claro, Lumen, Windstream, Rogers, Telus, KPN, Virgin Media, British Telecom, Deutsche Telekom, Adtran, Samsung, and many more.

A “Great Place To Work® Certified™” company, Prodapt employs over 6,000 technology and domain experts in 30+ countries. Prodapt is part of the 130-year-old business conglomerate The Jhaver Group, which employs over 32,000 people across 80+ locations globally.

Visit www.prodapt.com for more information. Follow us on LinkedIn.

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Prodapt bolsters Americas service delivery capability with expanded nearshore center in Panama

Increased capacity, AI-led solutions to further improve customer experience and operational efficiency for customers

Panama City, Aug. 26

Prodapt, a leading provider of consulting, engineering and transformation services for the telecom and technology industry, today announced the completion of the first phase of expansion of its nearshore operations center in Panama. The expanded center seats technology and domain experts working with the largest Communications Service Providers (CSPs) across the Americas.

The expanded center was inaugurated by Pabitra Margherita, India’s Minister of State for External Affairs and Textiles, and Dr. Sumit Seth, India’s Ambassador to Panama, in the presence of senior executives from Prodapt and leading CSPs in the region.

The center continues to hire experts in cloud computing, AI-powered customer service & process optimization, and technical support. Prodapt chose Panama for its strategic location, multi-lingual skills, emerging digital engineering talent, and the favorable business and policy environment fostered by the Government of Panama. Along with the newly announced onshore center in Puerto Rico and the Americas Innovation Center in Dallas, Prodapt will further enhance capability to deliver comprehensive, AI-powered, and always-on services to clients. 


“The Panama delivery center is among our most strategic operations facilities worldwide. Established in 2020 as a nearshore option for US customers, this center has now grown exponentially, powered by some of the best technical talent in the industry and remarkable technology capabilities. Prodapt will continue to invest in our Panama center as we expand our portfolio of AI-first offerings and solutions for clients across the Americas.”

Manish Vyas | MD & CEO of Prodapt.


“I am pleased to know that Prodapt is expanding fast in Panama. Panama offers unmatched geographic advantage and advanced skills ecosystems for service providers to better serve the Americas region. The Indian government is constantly working with the Government of Panama to help firms to maximize their reach in their target regions. As the first India-headquartered technology services & consulting provider to set up operations and expand in Panama, I am confident that Prodapt will further scale its operations and deliver technology-led differentiation to clients.”

Dr. Sumit Seth | India’s Ambassador to Panama

About Prodapt

Prodapt is the largest and fastest-growing specialized player in the Connectedness industry, recognized by Gartner as a Large, Telecom-Native, Regional IT Service Provider across North America, Europe and Latin America. With its singular focus on the domain, Prodapt has built deep expertise in the most transformative technologies that connect our world.

Prodapt is a trusted partner for enterprises across all layers of the Connectedness vertical. Prodapt designs, configures, and operates solutions across their digital landscape, network infrastructure, and business operations – and crafts experiences that delight their customers.

Today, Prodapt’s clients connect 1.1 billion people and 5.4 billion devices, and are among the largest telecom, media, and internet firms in the world. Prodapt works with Google, Amazon, Verizon, Vodafone, Liberty Global, Liberty Latin America, Claro, Lumen, Windstream, Rogers, Telus, KPN, Virgin Media, British Telecom, Deutsche Telekom, Adtran, Samsung, and many more.

A “Great Place To Work® Certified™” company, Prodapt employs over 6,000 technology and domain experts in 30+ countries across North America, Latin America, Europe, Africa, and Asia. Prodapt is part of the 130-year-old business conglomerate The Jhaver Group, which employs over 30,000 people across 80+ locations globally.

Visit www.prodapt.com for more information. Follow us on LinkedIn.

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 Prodapt announces Americas Innovation Center in Dallas, reaffirms AI focus  

Further expanding onshore delivery capacity, the center will help clients accelerate AI adoption to enhance operational efficiency & customer experience

Dallas, Texas, Aug. 19 — Prodapt, a leading provider of consulting, engineering, and transformation services for the telecom and technology industry, today announced its Americas Innovation Center (AIC) in Dallas, Texas. Building on Prodapt’s onshore service delivery capability, the center is designed to help clients deeply integrate AI capabilities, particularly GenAI, into their IT, network & business operations to enhance organizational efficiency and customer experience.

Housed in Prodapt’s new facility in Richardson, Texas, in the Dallas metroplex, the AIC will feature an AI for Customer Experience lab  to fast-track  concept-to-market journeys for next-generation digital products and experiences. 

Prodapt will expand its team of experts in data analytics, cloud computing, and advanced AI technologies for the innovation center. Equipped with an executive briefing facility, the AIC will deepen Prodapt’s engagement with the AI- and digital-native startup ecosystem, leading technology institutes, and research firms in the Dallas-Fort Worth area, fostering strategic partnerships.


“The Americas Innovation Center is our commitment to embedding AI into every service and solution we deliver to clients. Our clients rely on us to drive AI-powered transformation, realize autonomous operations, and deliver intuitive, digital-first customer experiences. With deep transformation expertise & comprehensive technology partnerships, Prodapt will help bring their technology vision to reality.”

Manish Vyas | MD & CEO of Prodapt.


“We are excited about Prodapt’s expansion in Richardson. Richardson’s innovation ecosystem offers a highly conducive environment for fostering technology thought leadership and ease of doing business. With this expansion, Prodapt will significantly contribute to economic progress in Texas. We will continue to support Prodapt as they expand their presence in Richardson.”

Bob Dubey | Mayor of Richardson, Texas.

The inauguration will be attended by senior leaders from the telecom and technology industries and thought leaders from the DFW technology and business community.

About Prodapt

Prodapt is the largest and fastest-growing specialized player in the Connectedness industry, recognized by Gartner as a Large, Telecom-Native, Regional IT Service Provider across North America, Europe and Latin America. With its singular focus on the domain, Prodapt has built deep expertise in the most transformative technologies that connect our world.

Prodapt is a trusted partner for enterprises across all layers of the Connectedness vertical. Prodapt designs, configures, and operates solutions across their digital landscape, network infrastructure, and business operations – and crafts experiences that delight their customers.

Today, Prodapt’s clients connect 1.1 billion people and 5.4 billion devices, and are among the largest telecom, media, and internet firms in the world. Prodapt works with Google, Amazon, Verizon, Vodafone, Liberty Global, Liberty Latin America, Claro, Lumen, Windstream, Rogers, Telus, KPN, Virgin Media, British Telecom, Deutsche Telekom, Adtran, Samsung, and many more.

A “Great Place To Work® Certified™” company, Prodapt employs over 6,000 technology and domain experts in 30+ countries across North America, Latin America, Europe, Africa, and Asia. Prodapt is part of the 130-year-old business conglomerate The Jhaver Group, which employs over 30,000 people across 80+ locations globally.

Visit www.prodapt.com for more information. Follow us on LinkedIn.

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Prodapt appoints Manish Vyas as MD & CEO

Chennai, India, July 31, 2024

Prodapt, a leading provider of consulting, engineering and transformation services for the telecom and technology industry, today announced the appointment of Manish Vyas as MD and Chief Executive Officer (CEO).  

Manish joined Prodapt as Executive Director earlier this year, bringing with him over 23 years of experience at Tech Mahindra. He brings a deep understanding of building scaled businesses in the CMT industry, having led multiple lines of global businesses.


“The Board is delighted to announce the appointment of Manish Vyas as CEO and MD of Prodapt. Manish steps into a strong Prodapt platform and a recognized leader in the CMT space. I have worked closely with Manish over the past few months and witnessed his strategic thinking, focus on talent development, and customer-centric mindset. I am sure Manish will drive our business to achieve scale and further propel Prodapt’s offerings and capabilities to becoming AI-first and AI-at-core.”

Vedant Jhaver | Founder & Chairman of Prodapt

Vedant also extended gratitude to Harsha Kumar for his leadership and contributions over the past eight years: “I want to thank Harsha for his exceptional leadership and the many milestones Prodapt has achieved under his guidance. Harsha will be transitioning to an advisory role at Prodapt, continuing to support the Board.”


“Prodapt is a unique and world-class company with thousands of highly talented and proud Prodaptians. I am honored and grateful to Vedant and the Prodapt board for this incredible opportunity to be part of this remarkable institution. Along with Prodapt’s brilliant leadership teams, we are committed to becoming the most customer-centric and innovative company powered by an AI-first approach. I also want to extend my appreciation to the Prodapt ecosystem partners as we continue our mission to build disruptive solutions for our esteemed customers.”

Manish Vyas | MD and Chief Executive Officer (CEO)

About Prodapt

Prodapt is the largest and fastest-growing specialized player in the Connectedness industry, recognized by Gartner as a Large, Telecom-Native, Regional IT Service Provider across North America, Europe and Latin America. With its singular focus on the domain, Prodapt has built deep expertise in the most transformative technologies that connect our world.

Prodapt is a trusted partner for enterprises across all layers of the Connectedness vertical. We design, configure, and operate solutions across their digital landscape, network infrastructure, and business operations – and craft experiences that delight their customers.

Today, our clients connect 1.1 billion people and 5.4 billion devices, and are among the largest telecom, media, and internet firms in the world. Prodapt works with Google, Amazon, Verizon, Vodafone, Liberty Global, Liberty Latin America, Claro, Lumen, Windstream, Rogers, Telus, KPN, Virgin Media, British Telecom, Deutsche Telekom, Adtran, Samsung, and many more.

A “Great Place To Work® Certified™” company, Prodapt employs over 6,000 technology and domain experts in 30+ countries across North America, Latin America, Europe, Africa, and Asia. Prodapt is part of the 130-year-old business conglomerate The Jhaver Group, which employs over 30,000 people across 80+ locations globally.

Visit www.prodapt.com for more information. Follow us on LinkedIn

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ServiceNow to make strategic growth investment in leading telecommunications services partner Prodapt

First ServiceNow telco-focused Ecosystem Ventures investment will help further digital business transformation through AI-enabled solutions, enhanced go-to-market capabilities, and Now Platform skills expansion

SANTA CLARA, Calif., and CHENNAI, India – July 24, 2024

ServiceNow (NYSE: NOW), the AI platform for business transformation, today announced its decision to make a strategic investment in Prodapt, a leading provider of digital and network services for the telecom and technology industries. As the first ServiceNow Ecosystem Ventures investment targeting the telco industry segment, Prodapt will promote the Now Platform to expand business transformation and leverage the learnings across clients through the development of new Telecom & Technology industry-specific, AI-enabled solutions, enhanced industry and domain specific go-to-market capabilities, and increased skilling of certified ServiceNow experts.

As enterprises around the world seek game changing pathways to increase growth and productivity, they are also looking to eliminate tech debt, consolidate system sprawl, and capitalize on the considerable opportunity with GenAI, especially in the telco industry. According to IDC, 73% of global telecom service providers identified AI investments as their top transformation priority as they move away from legacy systems to automated platforms. Prodapt’s deep industry and functional domain expertise – along with ServiceNow’s single architecture, single data model, AI-first platform – will help accelerate the development and adoption of compelling AI solutions for clients through a new ServiceNow AI Center of Excellence, beginning with a primary go-to-market focus in the U.S. and European markets.


“Prodapt’s stellar reputation in the telco space and their proficiency with ServiceNow are a winning combination for customers seeking to accelerate their business transformation journeys. Given the tremendous demand for ServiceNow expertise in various industry segments, our Ecosystem Ventures investments align to our corporate RiseUp objectives, enabling us to accelerate partners’ capability development to help get customers to value, faster. Our partnership with Prodapt does just that, by bringing the transformative power of AI to companies seeking competitive differentiation and advantage in today’s evolving market. ”

David Parsons | senior vice president of Ecosystem Ventures at ServiceNow.


“This investment is a strong testimony to Prodapt’s deep commitment to modernizing the Telecom Industry’s process and technology stack with an AI-first playbook and a strong focus on leading the Telco to TechCo transformation journey. By combining Prodapt’s deep domain expertise and accelerators with ServiceNow’s leading AI platform, we will co-create & deliver innovative AI-led
next-generation customer experiences and operational efficiencies. ”

Manish Vyas | Executive Director & Board Member, Prodapt.

To meet its goal of ensuring that more than 85% of its ServiceNow deployments have Now-certified experts and resources to drive greater customer value and success, Prodapt aims to increase its number of certified ServiceNow professionals by 400% in the next four years, to more than 1,500 full-time employees globally. Prodapt will embed Rise Up with ServiceNow’s curriculum within Prodapt University, the company’s initiative to create a world-leading training and deployment program for technical hires, giving graduates deep ServiceNow skillsets as well as telco and technology expertise.

As an established ServiceNow partner since 2022, Prodapt has already combined its industry offerings with the Now Platform to launch integrations including the TechCo Toolkit, which helps Communications Service Providers (CSPs) accelerate service activation, automate manual work, and use AI capabilities for business operations. The toolkit is now available in the ServiceNow Store .

ServiceNow Ecosystem Ventures is investing in Prodapt in support of the program’s goal to accelerate growth in services partners focused on targeted c-suite buyer personas, market segments and key industries. Recent investments include Plat4mation in Germany, InMorphis and ANSR in India, and Blueship/Japan Systems and AoraNow in Japan.

About ServiceNow  

ServiceNow (NYSE: NOW) is putting AI to work for people. We move with the pace of innovation to help customers transform organizations across every industry while upholding a trustworthy, human centered approach to deploying our products and services at scale. Our AI platform for business transformation connects people, processes, data, and devices to increase productivity and maximize business outcomes. For more information, visit:  www.servicenow.com .

© 2024 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated.

About Prodapt

Prodapt is the largest and fastest-growing specialized player in the Connectedness industry, recognized by Gartner as a Large, Telecom-Native, Regional IT Service Provider across North America, Europe and Latin America. With its singular focus on the domain, Prodapt has built deep expertise in the most transformative technologies that connect our world.

Prodapt is a trusted partner for enterprises across all layers of the Connectedness vertical. We design, configure, and operate solutions across their digital landscape, network infrastructure, and business operations – and craft experiences that delight their customers.

Today, our clients connect 1.1 billion people and 5.4 billion devices, and are among the largest telecom, media, and internet firms in the world. Prodapt works with Google, Amazon, Verizon, Vodafone, Liberty Global, Liberty Latin America, Claro, Lumen, Windstream, Rogers, Telus, KPN, Virgin Media, British Telecom, Deutsche Telekom, Adtran, Samsung, and many more.

A “Great Place To Work® Certified™” company, Prodapt employs over 6,000 technology and domain experts in 30+ countries across North America, Latin America, Europe, Africa, and Asia. Prodapt is part of the 130-year-old business conglomerate The Jhaver Group, which employs over 30,000 people across 80+ locations globally.

Visit www.prodapt.com for more information. Follow us on LinkedIn.

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Prodapt expands its Americas presence with onshore center in Puerto Rico

This new facility delivers mission-critical services including support for government contracts

San Juan, Puerto Rico, June 25, 2024

Prodapt, the largest and fastest-growing specialized company focused on the Connectedness industry, has announced an onshore operations facility in Puerto Rico, aligning with a proven strategy to complement offshore strengths with onshore & nearshore capabilities to enable holistic technology services that include supporting government contracts and multilingual customer engagement.

Expanding alongside the facility in Panama, the new center will help Communications Service Providers (CSPs) accelerate transformation and leverage AI-powered managed services to make their IT/Networks agile, streamline business processes, and enhance customer experiences.

Prodapt will create 200 jobs at the Puerto Rico center in the near future, hiring people skilled in AI-powered Telecom operations, cloud computing, data analytics, and more. Prodapt chose Puerto Rico for its abundant technical talent, growing technology ecosystem, strong engineering skills, and attractive incentives for investors. Invest Puerto Rico, a public-private partnership enabling investments in Puerto Rico, facilitated Prodapt’s arrival.


“This expansion underscores the island’s potential as a hub for innovation and technological advancement. Prodapt’s presence on the island will create high-quality jobs, enhance our position as a leader in the IT and telecommunications sectors, and drive economic growth.”

Ella Woger-Nieves | Chief Executive Officer of InvestPR.


“Prodapt’s decision to expand to Puerto Rico is a testament to our island’s skilled workforce and favorable business climate. This investment will drive economic growth, create employment opportunities, and further solidify Puerto Rico’s reputation as a strategic location for global businesses.”

Manuel Cidre | Secretary of the Department of Economic Development and Commerce (DEDC), Government of Puerto Rico.


“The Puerto Rico center offers
cost-effective and mission-critical delivery operations for our CSP clients. Combining Prodapt’s Telecom-Native experience, Gen AI-powered solutions, and Puerto Rico’s skilled talent base, the new center will greatly enhance our efforts to help clients achieve their business goals.”

Harsha Kumar | CEO Prodapt.

About Prodapt

Prodapt is the largest and fastest-growing specialized player in the Connectedness industry, recognized by Gartner as a Large, Telecom-Native, Regional IT Service Provider across North America, Europe and Latin America. With its singular focus on the domain, Prodapt has built deep expertise in the most transformative technologies that connect our world.

Prodapt is a trusted partner for enterprises across all layers of the Connectedness vertical. We design, configure, and operate solutions across their digital landscape, network infrastructure, and business operations – and craft experiences that delight their customers.

Today, our clients connect 1.1 billion people and 5.4 billion devices, and are among the largest telecom, media, and internet firms in the world. Prodapt works with Google, Amazon, Verizon, Vodafone, Liberty Global, Liberty Latin America, Claro, Lumen, Windstream, Rogers, Telus, KPN, Virgin Media, British Telecom, Deutsche Telekom, Adtran, Samsung, and many more.

A “Great Place To Work® Certified™” company, Prodapt employs over 6,000 technology and domain experts in 30+ countries across North America, Latin America, Europe, Africa, and Asia. Prodapt is part of the 130-year-old business conglomerate The Jhaver Group, which employs over 30,000 people across 80+ locations globally.

Visit www.prodapt.com for more information. Follow us on LinkedIn.

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Prodapt launches TechCo Toolkit to accelerate digital transformation with ServiceNow for Communications Service Providers

TechCo Toolkit transforms OSS by automating service provisioning, enhancing operational visibility, and improving network inventory accuracy

Copenhagen, June 17th 2024

Prodapt, the largest and fastest-growing specialized company focused on the connectedness industry, has announced the launch of TechCo Toolkit, an integration with ServiceNow to help Communications Service Providers (CSPs) accelerate service activation, automate key workflows, and leverage AI to transform operations.

Legacy Operational Support Systems (OSS) with siloed processes and multivendor environments are slowing Telecom networks, delaying revenue and leading to low customer satisfaction. The Toolkit accelerates operational agility by automating and shortening the service lifecycle, making provisioning faster, enhancing operational visibility and improving network inventory accuracy.

The Toolkit comprises Prodapt’s proprietary network accelerators NeMA (Network Management Abstraction), NeSA (Network Service Assurance), and NeDR (Network Discovery & Reconciliation) to transform service orchestration, service assurance and network operations. Seamlessly integrated with TM Forum Open APIs, it enables efficient troubleshooting and diagnosis to resolve incidents faster and leverages AI to predict and guard against future disruptions. Compared to existing network accelerator solutions, the Toolkit delivers 40% faster deployment and integration cycles through Prodapt’s pre-built network connector library. This helps deliver the benefits of a transformed OSS stack to customers faster.


“Partnerships succeed best when we lean into our unique skills and expertise and have a clear view into the problem we’re trying to solve. Prodapt’s TechCo Toolkit extends our reach well beyond where we can go alone and represents the legacy and goals of the Now Platform. I am thrilled to see the continued innovation we will achieve together to help organizations succeed in the era of digital business.”

Erica Volini | senior vice president of global partnerships at ServiceNow.


“CSPs worldwide are under pressure to bring new Telco services to market quickly and to improve operational efficiency. The sure-fire way to do that is to optimize business logic, rationalize OSS applications, and simplify the Telecom OSS stack with AI and automation. Already, the Network OSS has evolved a Network Digital Twin for operators to have better control over their networks, reduce deployment time and accelerate repairs. The TechCo Toolkit will be a critical enabler of these futuristic developments in intelligent network deployment.”

Rajiv Papneja | CTO of Prodapt.

About Prodapt

Prodapt is the largest and fastest-growing specialized player in the Connectedness industry. With its singular focus on the domain, Prodapt has built deep expertise in the most transformative technologies that connect our world.

Prodapt is a trusted partner for enterprises across all layers of the Connectedness vertical. We design, configure, and operate solutions across their digital landscape, network infrastructure, and business operations – and craft experiences that delight their customers.

Prodapt helps Communications Service Providers accelerate network agility through a proprietary set of Accelerators, including:

NeMA (Network Management Abstraction) provides a centralized interface for network configuration and management.​

NeSA (Network Service Assurance) enables a unified data mediation platform to collect network alarms, events and performance counters from network managers or elements.​

NeDR (Network Discovery & Reconciliation) discovers the current state of network and reconciles the discovered data with current data on OSS inventory platform​.

Today, our clients connect 1.1 billion people and 5.4 billion devices, and are among the largest telecom, media, and internet firms in the world. Prodapt works with Google, Amazon, Verizon, Vodafone, Liberty Global, Liberty Latin America, Claro, Lumen, Windstream, Rogers, Telus, KPN, Virgin Media, British Telecom, Deutsche Telekom, Adtran, Samsung, and many more.

A “Great Place To Work® Certified™” company, Prodapt employs over 6,000 technology and domain experts in 30+ countries across North America, Latin America, Europe, Africa, and Asia. Prodapt is part of the 130-year-old business conglomerate The Jhaver Group, which employs over 30,000 people across 80+ locations globally.

ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries.

Visit www.prodapt.com for more information. Follow us on LinkedIn.

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Centric selects Prodapt to accelerate customer acquisition & transform customer experience

Prodapt will design & operate a Salesforce-driven solution for gas and fiber customers

Dallas, Texas, March 20, 2024:

Centric Infrastructure Group, LLC (Centric), a leading Texas-based natural gas distributor and fiber optic telecommunications service provider, has partnered with Prodapt to transform its customer experience. This collaboration underscores Centric’s dedication to delivering exceptional customer service.

Leveraging Prodapt’s expertise and innovative solutions, Centric is committed to enhancing its customer experience, improving its benchmarks for satisfaction and operational efficiency within the industry.

In response to the growing demand in the Fiber to the Home/Business (FTTH/B) segment, Centric recognizes the need for agile solutions amidst complex software licensing cycles and fragmented business processes. Prodapt will introduce a flexible, cloud native, digital BSS platform integrating best-of-breed components from Salesforce and Aria to expedite service delivery and streamline business operations.


“We selected Prodapt based on their demonstrated proficiency in implementing Salesforce industry solutions and the alignment of their proposed solution with our customer experience vision.”

Kevin McKenna | SVP of Business Development at Centric Infrastructure Group.


“Natural gas suppliers and fiber service providers require adaptable and digitally native solutions to enhance last-mile service delivery and operational efficiency, ensuring a seamless experience for both field staff and customers. Combining Prodapt’s Telecom-Native integration expertise with the proven success of Salesforce products creates a powerful synergy enabling Centric to deliver exceptional experiences.”

Smita Katariya | Head of BSS Practice, Prodapt.

About Prodapt

Prodapt is the largest and fastest-growing specialized player in the Connectedness industry, recognized by Gartner as a Large, Telecom-Native, Regional IT Service Provider across North America, Europe and Latin America. With its singular focus on the domain, Prodapt has built deep expertise in the most transformative technologies that connect our world.

Prodapt is a trusted partner for enterprises across all layers of the Connectedness vertical. We design, configure, and operate solutions across their digital landscape, network infrastructure, and business operations – and craft experiences that delight their customers.

Today, our clients connect 1.1 billion people and 5.4 billion devices, and are among the largest telecom, media, and internet firms in the world. Prodapt works with Google, Amazon, Verizon, Vodafone, Liberty Global, Liberty Latin America, Claro, Lumen, Windstream, Rogers, Telus, KPN, Virgin Media, British Telecom, Deutsche Telekom, Adtran, Samsung, and many more.

A “Great Place To Work® Certified™” company, Prodapt employs over 6,000 technology and domain experts in 30+ countries across North America, Latin America, Europe, Africa, and Asia. Prodapt is part of the 130-year-old business conglomerate The Jhaver Group, which employs over 30,000 people across 80+ locations globally.

Visit www.prodapt.com for more information. Follow us on LinkedIn.

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Featured in TechCircle – 2024 will be a breakout year for Telecom players willing to leverage modern digital technologies

While Gen AI is the forerunner, advancements in cloud, data monetization & security, digital IT architecture, 5G, emerging satellite capabilities will provide the impetus, writes Rajiv Papneja

TechCircle, February 12, 2024

There are several factors acting in confluence to bring a new technology wave in 2024. While the application of Generative AI is clearly the forerunner, advancements in edge cloud, data monetization & security, network autonomy, digital IT architecture, 5G, and emerging satellite capabilities will provide the impetus. We’re already seeing domain-specific providers leverage these advancements to offer cutting-edge solutions and services to global Communications Service Providers (CSPs).

Looking ahead, I see the following trends emerging significantly on the global Tech & Telecom landscape:

Networks as an Experience to create new differentiations: Imagine a Telecom or Broadband Network that proactively addresses connectivity faults through acquired self-healing powers, prompts subscribers and enterprise customers about interruptions in advance, co-pilots rapid prototyping & testing of new products to create sticky customer experiences, and rectifies disruption with automated remediation. With AI-Native, autonomous operations and secure data intelligence on cloud, the Communications Industry will embrace a Data, AI & Cloud-first strategy to deliver Networks as an Experience to customers.

Quantum-safe encryption to ensure integrity & authenticity of transmitted information: Classical cryptography algorithms are proving to be ineffective in fighting modern-day threats, making it necessary to advance encryption and secure data in the age of Quantum Computers (QCs). The primary goal of any consumer-facing enterprise, particularly in the Communications industry, would be to guard against attacks leveraging Quantum Computers, and ensure regulatory compliances for data privacy.

Democratizing Generative AI with increased industry contextualisation: While it was only last year that Gen AI burst on the scene, it is already becoming a key investment across industries – be it retail, finance, telecom, or banking. In 2024, we will see the emergence of clear business outcomes across the modern enterprise in IT, back-office, business operational efficiencies, and customer experience management. Some key persona-based use cases of enterprise search, productivity improvements, cybersecurity, marketing & sales, contact center transformation & event post-mortem analysis are becoming flagship cost-saving areas for accelerated adoption.

Unlocking Data Intelligence amid a maze of laws & the push for monetisation: Enterprises will need to make investments and partnerships with domain specialists to comply with myriad data compliance rules worldwide and create insights from various data marts. With compliance costs rising, businesses will seek out specialist service providers who can help draw rich data insights by breaking organizational siloes while adhering to the complex web of data laws. In convergence with this trend is the emergence of Edge Cloud, which leverages AI to create new insights from never-before-seen data. Additionally, we are witnessing the emergence of a new breed of GPU-as-a-Service data centers, as consumers want high Quality of Experience and the agility of customized services.

Transforming Contact Centers to Personalised Experience Centers: Contact Centers have been the first port of call for any new automation technology hitting our shores – right from IVR to agent assist to RPA and more. Still, a majority of the operations remain human-dependent. With increased contextualization in Gen AI-led Large Language Models (LLMs), this is set to change as we enable users to customize and control AI and help improve their relationship with trust. Gen AI is already rapidly advancing contact centres to an autonomous End State through mechanisms such as copilot & personalized assistance synergizing with classical AI-driven service actions. We are on an accelerated path towards transformation of Contact Centers & customer operations through LLMs equipped with the right context in Telecom services.

Innovation in Satellite Communications for Emergency Response:Satellite Communications will take giant steps in public consumption and safety through 2024, with wireless carriers striking deals with Space businesses to beam satellite internet directly to our smartphones (Direct-to-Cell service). Public agencies seeking to respond real-time to distress calls and disaster incidents, particularly in Maritime or calamities like floods or forest fires, are adopting Low Earth Orbit satellite communications, given their insulation to any terrain-based impact. In the future, LEOs will be the mainstay in this application for their scalability, reliability, and seamless integration with existing Communications systems. This is a new area of opportunity for CSPs to collaborate and offer seamless global connectivity to enterprises and bundled cloud on-ramp solutions.

Mainstreaming Extended Reality:Extended Reality, encompassing virtual, augmented & mixed reality, will find more adoption as hardware becomes more affordable and allows for higher volumes of content. With clear use cases across entertainment, education, and healthcare, we will see an improved success rate of XR across industries.

To unlock the full potential of this wave, Global Communications Service Providers (CSPs) should partner with service providers with high telecom relevance. This will help them advance to AI-Native networks, accelerate migration to the cloud, and build data intelligence systems to make customer experience intuitive and delightful. As we foresee the convergence of several technological advancements, we believe 2024 will be a breakout year for CSPs willing to leverage modern digital technologies across their functions.

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Prodapt appoints Senior Industry Leader Manish Vyas to the Board as Executive Director

Chennai, India, February 14, 2024

Prodapt, the largest and fastest growing specialized company focussed on the Connectedness industry, today announced the appointment of senior industry leader Manish Vyas to the Board as Executive Director.

With an impressive 23-year tenure at Tech Mahindra, Manish Vyas left an indelible mark as President of the Communications, Media, and Entertainment (CME) business, alongside leadership roles as CEO of Network Services and BPO business units. In addition, as COO for strategic businesses like Experience Design & Digital Engineering, Manish mentored & provided strategic guidance to drive industry-leading growth. His visionary leadership was instrumental in Tech Mahindra’s exponential revenue growth from $150 million to an approximately $6.5 billion powerhouse. Notably, he was pivotal in scaling the Communications & Media business significantly, achieving remarkable revenue and EBITDA milestones.

At Prodapt, Manish will guide the leadership team to drive strategic initiatives, reinforcing Prodapt’s position at the forefront of the industry and propelling its growth trajectory even further. With a comprehensive background spanning IT, business process, network services, systems integration, consulting, and large deal outsourcing, Manish brings a wealth of experience in delivering innovative solutions to achieve critical client objectives.


“I am thrilled to have Manish join the Prodapt team. With his exceptional track record as a visionary leader, Manish brings strategic thinking and innovative solutions that have successfully guided numerous global Communications Service Providers and large technology companies through their digital transformations. His joining Prodapt comes at a pivotal moment as we march towards our plans of achieving $1 billion in revenues.”

Vedant Jhaver | Founder and Chairman of Prodapt.


“I’m energized to join the Prodapt Board and the leadership team, where I get to do what I enjoy the most: solve customer problems at scale through innovation and technology. At Prodapt, we’ll disrupt the status quo by leveraging AI & emerging tech while prioritizing our people and our planet. I fully share Vedant’s vision of making Prodapt a globally recognized tech powerhouse, solving meaningful problems with cutting-edge solutions. This journey excites me immensely, and I’m ready to contribute my experience and passion to make Prodapt’s future even brighter.”

Manish Vyas | Executive Director and Board Member, Prodapt.


“Manish’s industry expertise and people-centric approach are synergistic with that of our leadership team, and align perfectly with our mission and values.  I’m very excited to partner with him on our next growth chapters.”

Harsha Kumar | CEO of Prodapt.

Vyas holds an impressive academic pedigree, including a Management degree from the renowned Narsee Monjee Institute of Management Studies Mumbai, India, Electronics Engineering from RCOEM Nagpur, India, and executive education from leading institutions like the Harvard Business School, Massachusetts Institute of Technology (MIT), and Yale University.

About Prodapt

Prodapt is the largest and fastest-growing specialized player in the Connectedness industry, recognized by Gartner as a Large, Telecom-Native Regional services provider across North America, Europe and Latin America. With its singular focus on the domain, Prodapt has built deep expertise in the most transformative technologies that connect our world.

Prodapt is a trusted partner for enterprises across all layers of the Connectedness vertical. We design, configure, and operate solutions across their digital landscape, network infrastructure, and business operations – and craft experiences that delight their customers.

Today, our clients connect 1.1 billion people and 5.4 billion devices, and are among the largest telecom, media, and internet firms in the world. Prodapt works with Google, Amazon, Verizon, Vodafone, Liberty Global, Liberty Latin America, Claro, Lumen, Windstream, Rogers, Telus, KPN, Virgin Media, British Telecom, Deutsche Telekom, Adtran, Samsung, and many more. 

 Prodapt employs over 6,000 technology and domain experts in 30+ countries across North America, Latin America, Europe, Africa, and Asia. Prodapt is part of the 130-year-old business conglomerate The Jhaver Group, which employs over 30,000 people across 80+ locations globally. 

Visit www.prodapt.com for more information. Follow us on LinkedIn