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Prodapt Names Smita Katariya as the Head of Salesforce Practice

August 12,2020 • New York

Prodapt, a leading consulting & managed services provider to the digital service provider (DSP) industry, announced today that Smita Katariya has been appointed as the head of Salesforce Practice. In this role, Smita will be responsible for executing Prodapt’s vision for Salesforce driven digital transformation programs and develop specific solutions pertaining to the DSP Industry, to accelerate such journeys.

Before joining Prodapt, Smita was Senior Director – CPQ & Billing at Salesforce, where she played multiple roles in professional services and customer success, before moving into the product group. She was also instrumental in building the CRM modernization, sales &service cloud practices and worked with major client accounts in various capacities.


“We’re extremely happy to have Smita –she has a proven track record in creating a strategic vision for Salesforce customers and delivering transformation programs across CRM, catalog/order Management, ERP, BI and other enterprise system.”

Jagannathan N | Senior Vice President , Strategic Business Development, Prodapt.

“Smita’sentrepreneurial style, deep industry knowledge and her client-success focused solution delivery will be valued by our customers and catapult Prodapt as the preferred Salesforce partner to the world’s leading DSPs.”

With over 20+ years of experience, her expertisespans across building high performing teams and delivering multimillion-dollar transformation programs for major enterprises worldwide. Amongst her many accomplishments, she played a critical role in building practices within the professional services group at Salesforce. She is also the recipient of the prestigious Customer Success Group (CSG) Leadership award during her tenure at CSG group at Salesforce.

About Prodapt

www.prodapt.com

Prodapt is a two-decade-old consulting & managed services provider, singularly focused on the telecom/DSP (digital service provider) industry. Prodapt helps clients transform their IT, products, operations, and networks to meet their strategic objectives. It provides end-to-end IT/software architecture consulting, application development, systems integration, testing, and maintenance & support. Prodapt provides insights and thought leadership-led transformation services leveraging next-gen technologies such as Robotic Process Automation (RPA), Artificial Intelligence/Machine Learning (AI/ML) Software Defined Networks / Network Function Virtualization (SDN/NFV) and next-gen OSS/BSS systems. Prodapt’s business consulting team provides Six Sigma process improvement and automation/RPA consulting services to telecom operations teams.

Headquartered in Chennai, Prodapt has offices in the Americas, Europe, India, and Africa and is an ISO 9001:2015, ISO 27001:2013, SSAE18 / ISAE, and GDPR Compliant organization. Prodapt is part of a 120-year-old business conglomerate, The Jhaver Group, which employs over 16,500 people across 64+ global locations.

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Prodapt Announces Agreement with LivePerson to Power Digital Transformation of DSPs through Messaging and Conversational AI

July 30,2020 • New York

Prodapt, a leading consulting, technology & managed services provider to the Digital Service Provider (DSP) industry, today announced a partnership with LivePerson, a global leader in Conversational AI.

The Prodapt-LivePerson partnership brings together complementary capabilities in delivering transformational business outcomes to DSPs’digital-first self-service and messaging capabilities. By opening messaging channels — including SMS, Facebook Messenger, WhatsApp, Apple Business Chat, and more — DSPs can empower customers to connect on their own time to make purchases or get answers, all on the same channels they use every day to connect with family and friends.

Customer service teams at DSPs have to deal with multiple disparate and disconnected legacy IT systems and can find it difficult to engage their customers using new digital channels. Combining LivePerson’s AI-powered, industry-leading Conversational Cloud platform withProdapt’s process and domain expertise will help DSPs accelerate the adoption of digital messaging and self-service, improve customer experience, and scale rapidly.


“Prodapt and LivePerson will provide disruptive digital self-service and messaging solutions for our DSP clients to enhance customer experience, reduce customer churn, and increase revenue growth,”

Aravind Parthasarathy | VP, COO Solutions Practice, Prodapt.

“We see tremendous value in this partnership as it helps in aligning our operational excellence mindset with LivePerson’s market-leading Conversational AI and messaging platform.”


“Customers want to connect with brands over messaging, and there’s only one way to make this happen at scale: Conversational AI,”

Andrew Lezon | Vice President, Global Partners at LivePerson.

“AI-powered messaging is a win-win for customers and brands: customers get the benefits of messaging’s convenience and ease, and brands see increased customer satisfaction, efficiency, and revenue.”

About Prodapt

www.prodapt.com

Prodapt helps clients transform their IT, products, operations, and networks to meet their strategic objectives. Prodapt provides end-to-end IT/software architecture consulting, application development, systems integration, testing, maintenance & support. Prodapt provides insights and thought leadership-led transformation services leveraging next-gen technologies such as RPA (robotic process automation), AI/ML (artificial intelligence/machine learning), SDN-NFV (software-defined networking/network function virtualization) and next-gen OSS/BSS systems. Its business consulting team provides Six Sigma process improvement and automation/RPA consulting services to telco operations teams.

Headquartered in Chennai, Prodapt has offices in the Americas, Europe, India, and Africa and is an ISO 9001:2015, ISO 27001:2013, SSAE18 / ISAE, and GDPR Compliant organization. Prodapt is part of a 120-year-old business conglomerate, The Jhaver Group, which employs over 16,500 people across 64+ global locations.

About LivePerson, Inc.

LivePerson makes life easier for people and brands everywhere through trusted conversational AI. Our 18,000 customers, including leading brands like HSBC, Orange, GM Financial, and The Home Depot, use our conversational solutions to orchestrate humans and AI, at scale, and create a convenient, deeply personal relationship — a conversational relationship — with their millions of consumers. LivePerson was named to Fast Company’s World’s Most Innovative Companies list in 2020. For more information about LivePerson (NASDAQ: LPSN), please visit www.liveperson.com.

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Prodapt to Demonstrate Next-gen Safety Solutions in Network Field Operations in the TM Forum Digital Showcase

10 July 2020 • New York

Prodapt, a leading consulting, technology & network services provider to the Digital Service Provider (DSP) industry, today announced its participation in TM Forum’s renowned collaborative catalyst program focused on co-creating innovative solutions to important industry problems. Championed by Verizon, Prodapt has worked along with IBM, Librestream, and Macellan for this catalyst.

As per the Occupational Health and Safety Association (OSHA), companies paid $ 61.9 billion for workers’ compensation, and each avoided occupational fatality amounts to $ 1.39 million in savings.  This catalyst brings together next-gen technologies such as Artificial Intelligence (AI), Internet of Things (IoT), Natural Language Processing (NLP), and drones to improve safety for field technicians and boost productivity.


“Field operations safety is the next frontier for innovation and DSPs are starting to realize the importance of providing a safe work environment to their field technicians,”

Avaiarasi | AVP-Next-gen Practice, Prodapt.

“The next-gen safety catalyst will enable technicians in the field with monitoring and placing distress calls when needed as well as report unsafe behavior to the command center.”

Catalyst projects showcase the power of collaboration, bringing together a wide range of companies, industries, and ecosystems not only in telecom but also in IoT, smart cities, smart energy, industrial manufacturing, and more,” said John Gillam, Chief Digital Officer, TM Forum. “Championed by the world’s largest service providers, Catalyst projects accelerate innovation, prove the application of new technologies, validate standards, and make many other valuable contributions to our industry.”

Next-gen Safety catalyst will showcase on July 14th, 4.15 to 4.45 PM CET alongside other projects at TM Forum’s interactive Catalyst Digital Showcase

About Prodapt Solutions

www.prodapt.com

Prodapt helps clients transform their IT, products, operations, and networks to meet their strategic objectives. Prodapt provides end-to-end IT/software architecture consulting, application development, systems integration, testing, and maintenance & support. Prodapt provides insights and thought leadership-led transformation services leveraging next-gen technologies such as Robotic Process Automation (RPA)), Artificial Intelligence/Machine Learning (AI/ML) Software Defined Networks / Network Function Virtualization (SDN/NFV) and next-gen OSS/BSS systems. Prodapt’s business consulting team provides Six Sigma process improvement and automation/RPA consulting services to telecom operations teams.

Headquartered in Chennai, Prodapt has offices in the Americas, Europe, India, and Africa and is an ISO 9001:2015, ISO 27001:2013, SSAE18 / ISAE, and GDPR Compliant organization. Prodapt is part of a 120-year-old business conglomerate, The Jhaver Group, which employs over 16,500 people across 64+ global locations.

About TM Forum

https://www.tmforum.org/

TM Forum is an association of over 850 member companies, including ten of the world’s top ten communications service providers, that generate a combined US$2 trillion in revenue and serve five billion customers across 180 countries. We drive collaboration and collective problem-solving to maximize the business success of communication and digital service providers and their ecosystem of suppliers around the world. Today, our focus is on supporting members as they navigate their unique digital transformation journeys, providing practical and proven assets and tools to accelerate execution and platforms to facilitate collaborative problem solving and innovation.

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Lanner Joins Prodapt’s OVX to Help DSPs Transform Network Services at the Virtualized Edge

23 June 2020 • New York

Prodapt, a leading consulting, technology, and network services provider to the Digital Service Providers (DSPs), today announced a partnership with Lanner Electronics, the industry-leading provider of scalable and customizable edge computing platforms. The partnership will offer DSPs and enterprises pre-integrated synergetic solutions in the areas of 5G, multi-access edge computing (MEC), universal CPEs (uCPE), managed SD-WAN services.

Prodapt OVX automation & network cloud integration accelerators enable DSPs to build cloud-agnostic edge infrastructure, with hyper scalers and/or use pre-packaged best-of-breed MEC solutions from the OVX marketplace technology vendors. This enables DSPs to onboard businesses, launch new telco-edge enabled 5G apps/services, and recognize new revenues faster while creating differentiation.

With Prodapt’s OVX DSPs will have access to ready-for-service, pre-vetted Lanner’s HTCA MEC platforms.

Focused on service agility and velocity, the Prodapt’s partnership with Lanner will help DSPs shorten the time to market of new virtualized and cloud services to a variety of industry verticals, such as healthcare, gaming, immersive video, security, IoT/IIoT, and 5G broadcast.


“Over the past four years, Lanner has developed a comprehensive Whitebox portfolio addressing a variety of virtual edge services, such as uCPE, SD-WAN, 5G, and MEC. To enable agile service deployment in the SDN framework, service providers require not only high-density compute resources but also network programmability”

Sven Freudenfeld | CTO of Lanner Electronics Telecom Application Business Unit.

“Combing Prodapt’s OVX accelerators, Lanner’s strong SDN/NFV ecosystem, and programmable network fabric will help DSPs accelerate the deployment cycle and reduce the CAPEX and OPEX of new service rollouts”.


“This partnership is aiming to enable DSPs to quickly deploy their unique software-defined network services,”

Rajiv Papneja | SVP & Global Head of Network Services

“We are excited to partner and host Lanner’s modular MEC Platforms HTCA series in Prodapt’s OVX marketplace, pre-integrated with our accelerators including hybrid network automation, eye-on-the-net analytics tools, and solution testing pipelines. With system integration support, DSPs can now achieve cost efficiency while bringing service agility in cloud-native, open software-defined networks.”

About Lanner Electronics

www.lannerinc.com

Founded in 1986, Lanner is an ISO 9001 accredited organization with headquarters in Taipei, Taiwan, and offices in the USA, Canada, and China. With over 35 years of experience in system and board hardware engineering, Lanner provides high-performance, reliable, and cost-effective computing platforms. Lanner is most renowned for its range of x86 and RISC network appliances as it has for many years been the key hardware provider to some of the largest network security companies in the world. In this field, Lanner delivers hardware for everything from basic load balancing and firewall appliances to more demanding VPN, bypass, intrusion detection, and UTM systems that require deep packet inspection.

About Prodapt

www.prodapt.com

Prodapt helps clients transform their IT, products, operations, and networks to meet their strategic objectives. Prodapt provides end-to-end IT/software architecture consulting, application development, systems integration, testing, maintenance & support. Prodapt provides insights and thought leadership-led transformation services leveraging next-gen technologies such as RPA (robotic process automation), AI/ML (artificial intelligence/machine learning), SDN-NFV (software-defined networking/network function virtualization) and next-gen OSS/BSS systems. It’s business consulting team provides Six Sigma process improvement and automation/RPA consulting services to telco operations teams.

Headquartered in Chennai, Prodapt has offices in the Americas, Europe, India, and Africa and is an ISO 9001:2015, ISO 27001:2013, SSAE18 / ISAE, and GDPR Compliant organization. Prodapt is part of a 120-year-old business conglomerate, The Jhaver Group, which employs over 16,500 people across 64+ global locations. For more information, please visit: www.prodapt.com and Prodapt Open Virtual Exchange:https://www.openvx.ai

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Advantech joins Prodapt’s OVX to Accelerate Rollout of Virtual Edge Services for DSPs

9 June 2020

Prodapt, a leading consulting, technology & network services provider to the Digital Service Provider (DSP) industry, today announced a strategic partnership with Advantech (TWSE: 2395.TW) who joined its Open Virtual Exchange (OVX) marketplace. Prodapt’s OVX will host and offer system integration support to Advantech’s industry-leading white-box solutions as a ready-to-test and deploy uCPE and SD-WAN platforms with wide 5G/4G LTE/MPLS/broadband connectivity options for software defined-Branch rollouts.

The Prodapt-Advantech partnership will enable DSPs to accelerate their end-to-end service lifecycle of virtual network service offerings while leveraging Prodapt’s network automation framework, vendor agnostic SD-WAN portal to enable hybrid SD-WAN (network-based, or OTT) solutions and facilitate seamless migrations to next-generation SD-WAN and Secure Access Service edge (SASE) solutions.


“We are delighted to have Advantech as one of the partners of the Open Virtual Exchange,”

Rajiv Papneja | SVP of Network Services, Prodapt.

“Our DSP customers are looking for flexible options at the network edge, and Advantech’s converged edge, cloud gateways with more processor headroom, encryption throughput, and dynamic connectivity scale-in/out fulfills that ask for any size from small to extra-large.”


“It’s time to take enterprise network transformation to the next level,”

James Yang | VP Cloud IoT Group, Advantech.

“The industry now has a solid foundation based on white-box uCPE from global players like Advantech. Broad support for ZTP, SD-WAN, and mainstream VNFs is table stakes. The future lies in enabling MANO and Automation frameworks from partners like Prodapt to run any permutation of underlying infrastructure which will help service providers differentiate from the competition.”

Prodapt’s OVX aims to empower DSPs & virtual edge vendors with 360-degree partnership offering solutions engineering, technology lab-as-a-service, and development services while bringing DSPs, solution providers, and users under one umbrella. Through the OVX offering, DSPs can accelerate the launch of new digital services.

Advantech’s feature-flexible uCPE designs provide the range of white-box platforms needed by service providers to transform the network using new disaggregated models. uCPE and NFV extend the cloud to the enterprise edge where technologies such as SD-WAN, IoT, and vRAN enable a converged edge architecture securely connecting people and things.

About Prodapt

www.prodapt.com

Prodapt helps clients transform their Network, IT, products, and operations to meet their strategic objectives and increase agility in the new service launches. Prodapt provides end-to-end IT/Software/Network architecture consulting, application development, systems integration, testing, maintenance & support. Prodapt provides transformation services leveraging next-gen technologies such as AI/ML, SDN-NFV, RPA, and next-gen OSS/BSS systems. Prodapt has offices in the Americas, Europe, India, and Africa and is an ISO, SSAE18 / ISAE, and GDPR Compliant organization. Prodapt is part of a 120-year-old business conglomerate, The Jhaver Group, which employs over 16,500 people across 64+ global locations. Headquartered in Chennai, Prodapt has offices in the Americas, Europe, India, and Africa and is an ISO 9001:2015, ISO 27001:2013, SSAE18 / ISAE, and GDPR Compliant organization. Prodapt is part of a 120-year-old business conglomerate, The Jhaver Group, which employs over 16,500 people across 64+ global locations.

About Advantech:

www.advantech.com/nc

Advantech Cloud-IoT Group helps service providers and enterprises extend the cloud to the edge by providing scalable platforms that reliably execute virtual network functions anywhere in the network. Our innovative white-box uCPEs and edge servers are supported by a vibrant software ecosystem and supply chain, offering key foundational building blocks that accelerate network transformation. From virtual central offices to edge cloud, 5G and IoT, Advantech Cloud-IoT Group is enabling the co-creation of products and services that will form the backbone of the new digital economy.

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flexiWAN Joins Prodapt’s Open Virtual Exchange to Accelerate the Rollout of Open SD-WAN Services for DSPs

2 June 2020 • New York

Prodapt, a leading consulting, technology & network services provider to the Digital Service Provider (DSP) industry, announced a partnership with flexiWAN, the world’s first open-source SD-WAN platform to hit general availability and joining its Open Virtual Exchange (OVX).

DSPs face challenges with an exponentially growing validation matrix to offer best-of-breed virtual edge services. OVX  brings Telcos, Cloud Providers, and OEMs under one umbrella to create differentiated virtual network service stickiness for DSPs, which couples the network, cloud, and applications for unified user experience across network-based, or OTT SDWAN offerings.

Through this partnership, Prodapt would offer a pre-vetted, hardened, and tightly coupled network-based open-SD-WAN through its OpenVX technology vendor marketplace. Prodapt’s OpenVX comes with unique test logic methodology, network bots & analytics accelerators around flexiWAN’s modular architecture will accelerate the rollout of differentiated SD-WAN services.


“A major concern of service providers is lack of differentiation when reselling SD-WAN solutions. flexiWAN offers an Application Framework that enables service providers’ to differentiate their SD-WAN services by dynamically loading specific networking applications that run in the flexiEdge data flow or in flexiManage. ”

Saidn


“Bundled with Prodapt’s OpenVX accelerator SD-WAN automation/AI bots, testing & best-of-breed marketplace integration methodology, we are glad to join forces to help DSPs reduce the overall SDWAN services TCO and deployment cycle.”

Amir Zmora |CEO & co-founder of flexiWAN.


“This  partnership would drive a service ready Open-SDWAN solution framework with underlying best-of-breed uCPE vendors and service orchestrators in OpenVX ecosystem”

Rajiv Papneja |SVP & Global Head of Network Services at Prodapt.

“We are delighted to onboard FlexiWAN into our partner ecosystem and strengthening our pre-vetted OpenVX SDWAN solutions marketplace to DSPs.”

About Prodapt

 
www.prodapt.com

Prodapt helps clients transform their IT, products, operations, and networks to meet their strategic objectives. Prodapt provides end-to-end IT/software architecture consulting, application development, systems integration, testing, maintenance & support. Prodapt provides insights and thought leadership-led transformation services leveraging next-gen technologies such as RPA (robotic process automation), AI/ML (artificial intelligence/machine learning), SDN-NFV (software-defined networking/network function virtualization) and next-gen OSS/BSS systems. It’s business consulting team provides Six Sigma process improvement and automation/RPA consulting services to telco operations teams.

Headquartered in Chennai, Prodapt has offices in the Americas, Europe, India, and Africa and is an ISO 9001:2015, ISO 27001:2013, SSAE18 / ISAE, and GDPR Compliant organization. Prodapt is part of a 120-year-old business conglomerate, The Jhaver Group, which employs over 16,500 people across 64+ global locations.

About Flexiwan

https://flexiwan.com/

flexiWAN is on a mission to create the second wave of SD-WANs with an open and modular architecture., It promotes an open-source solution that unchains SD-WAN software from monolithic, vendor locked solutions. Offering SD-WAN open source is only one element in a broader strategy for flexiWAN to democratize the SD-WAN market, dramatically lowering barriers to entry for companies to adopt it or offer services based on the flexiWAN SD-WAN open source.

 

To learn more about flexiWAN’s unique approach to networking, visit www.flexiwan.com, and follow the company on Twitter and LinkedIn.

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Prodapt and Celonis Join Forces to Accelerate Digital Business Transformation of DSPs

23 April 2020 • New York

Prodapt, a leading consulting, technology & managed services provider to the Digital Service Provider (DSP) industry, today announced a strategic partnership with Celonis, the category leader in Process Mining.

The Prodapt-Celonis partnership brings together complementary capabilities to bolster Prodapt’s existing Telecom Process as a Service (TPaaS) capabilities. Due to geographically dispersed teams working with multiple legacy, disparate, and disconnected IT systems, DSPs today have a siloed approach to process improvement initiatives. Our joint solutions are aimed to deliver near-real-time process execution visibility, cycle time reduction, automation flow-through improvement, right-first-time improvement and enable effective process leaning and standardization.


“Prodapt and Celonis will provide process improvement solutions that will accelerate DSPs transformation journeys to enhance customer experience, drive operational efficiencies and revenue growth”

Aravind Parthasarathy | VP, COO Solutions Practice, Prodapt.

“We see tremendous value in this partnership as it helps in aligning our business process services with market leading process mining platform of Celonis.”


“Celonis’ powerful process mining software helps companies across industries achieve operational excellence by enabling them to optimize their business processes, reduce rework and wasted effort, and make more informed decisions,”

Vince Barrett | Celonis VP Partner Management in the Americas.

“Prodapt brings deep industry and domain expertise to help drive customer value, and we look forward to working with the Prodapt team to jointly serve leading telecommunications and media companies.”

About Prodapt

www.prodapt.com

Prodapt helps clients transform their IT, products, operations, and networks to meet their strategic objectives. Prodapt provides end-to-end IT/software architecture consulting, application development, systems integration, testing, maintenance & support. Prodapt provides insights and thought leadership-led transformation services leveraging next-gen technologies such as RPA (robotic process automation), AI/ML (artificial intelligence/machine learning), SDN-NFV (software-defined networking/network function virtualization) and next-gen OSS/BSS systems. It’s business consulting team provides Six Sigma process improvement and automation/RPA consulting services to telco operations teams.

Headquartered in Chennai, Prodapt has offices in the Americas, Europe, India, and Africa and is an ISO 9001:2015, ISO 27001:2013, SSAE18 / ISAE, and GDPR Compliant organization. Prodapt is part of a 120-year-old business conglomerate, The Jhaver Group, which employs over 16,500 people across 64+ global locations. Learn more at Prodapt.

About Celonis

www.celonis.com

Celonis, the market leader in AI-enhanced Process Mining and Process Excellence software, transforms data into insight and action. Its Intelligent Business Cloud allows organizations to rapidly understand and improve the operational backbone of their businesses. Companies around the world including Siemens, 3M, Airbus and Vodafone rely on Celonis to guide action and drive change to business processes, resulting in millions of dollars of cost savings and improved customer experiences. The company is based in Munich and New York.

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Resolve Partners with Prodapt to Deliver Enterprise-Class IT Automation and AIOps

The partnership combines best-in-class technology and services to accelerate digital transformation

March 24, 2020 (California): Resolve Systems®, a leader in IT automation and AIOps, today announced its partnership with Prodapt, a leading consulting and managed services provider to the digital service provider (DSP) industry.

The partnership brings together two companies that have a long history of success revolutionizing the telecommunications industry. As DSPs face increasing infrastructure complexity, 5G rollouts, and soaring customer expectations, they are accelerating the adoption of IT automation and AIOps as part of their digital transformation journeys. Resolve’s industry-leading solutions will help Prodapt further accelerate these initiatives and simplify the management of next-gen networking technologies like SDN, NFV, and 5G.


“As we continue to help our DSP customers in their network automation journey, we are thrilled to partner with Resolve by adding their automation and AIOps platform to our toolkit,”

Rajiv Papneja | Senior Vice President, Network Services, Prodapt.

“Resolve’s robust, cross-domain automation and AIOps capabilities are a perfect match for Prodapt’s commitment to provide best-in-class AI, ML, and intelligent automation capabilities as we meet the growing demands of our customers in their 5G rollouts.”

Designed to handle rapid infrastructure growth and technical complexity in dynamic, hybrid IT environments, Resolve’s automation, and AIOps platform promises to radically streamline operational efficiency while reducing the meantime to restore (MTTR) services, accelerating service delivery, and improving network performance. For the last decade, Resolve has helped the world’s largest telecom companies transform operations, with measurable results ranging from annual savings of more than $15 million in operational costs to improving incident response times by 99%. The Resolve platform was recently awarded a Big Innovation Award for its ability to fuel agile, autonomous IT operations.

“Prodapt is recognized as a leading global service provider to DSPs and is known for its ability to combine deep technical knowledge with extensive domain expertise. We are excited to welcome them to the Resolve Partner Program given our shared track record of success in the telecom industry,” said Vijay Kurkal, CEO, Resolve Systems. “I am confident that together we can deliver exponential value to our DSP customers by fundamentally changing their approach to IT and network operations and accelerating their digital transformation initiatives through the power of automation and AIOps.”

Resolve recently expanded its global partner program to bring robust IT automation and AIOps to new markets and create new partner service offerings. The program provides more routes to market for distributors and value-added resellers, while also providing resources to support partners in their go-to-market initiatives.

About Prodapt

www.prodapt.com

Prodapt helps clients transform their IT, products, operations, and networks to meet their strategic objectives. Prodapt provides end-to-end IT/software architecture consulting, application development, systems integration, testing, maintenance & support. Prodapt provides insights and thought leadership-led transformation services leveraging next-gen technologies such as RPA (robotic process automation), AI/ML (artificial intelligence/machine learning), SDN-NFV (software-defined networking/network function virtualization) and next-gen OSS/BSS systems. It’s business consulting team provides Six Sigma process improvement and automation/RPA consulting services to telco operations teams.

Headquartered in Chennai, Prodapt has offices in the Americas, Europe, India, and Africa and is an ISO 9001:2015, ISO 27001:2013, SSAE18 / ISAE, and GDPR Compliant organization. Prodapt is part of a 120-year-old business conglomerate, The Jhaver Group, which employs over 16,500 people across 64+ global locations. Learn more at Prodapt.

About Resolve:

Resolve helps IT teams achieve agile, autonomous operations with an industry-leading, enterprise automation, and AIOps platform. By combining insights from artificial intelligence with powerful, cross-domain automation, Resolve handles a wide array of IT operations – from dependency mapping, event correlation, and predictive analytics to intelligently automating actions based on those findings. Purpose-built to address challenges posed by increasing IT complexity, Resolve enables organizations to maximize operational efficiency, optimize costs, reduce alarm noise, quickly troubleshoot and fix problems, and accelerate service delivery. See why the Fortune 1000, leading MSPs, and the largest telcos on the planet trust Resolve to power more than a million automation every day. Learn more at resolve.io or follow on Twitter @ResolveSystems.