August 12,2020 • New York
Prodapt, a leading consulting & managed services provider to the digital service provider (DSP) industry, announced today that Smita Katariya has been appointed as the head of Salesforce Practice. In this role, Smita will be responsible for executing Prodapt’s vision for Salesforce driven digital transformation programs and develop specific solutions pertaining to the DSP Industry, to accelerate such journeys.
Before joining Prodapt, Smita was Senior Director – CPQ & Billing at Salesforce, where she played multiple roles in professional services and customer success, before moving into the product group. She was also instrumental in building the CRM modernization, sales &service cloud practices and worked with major client accounts in various capacities.
“Smita’sentrepreneurial style, deep industry knowledge and her client-success focused solution delivery will be valued by our customers and catapult Prodapt as the preferred Salesforce partner to the world’s leading DSPs.”
With over 20+ years of experience, her expertisespans across building high performing teams and delivering multimillion-dollar transformation programs for major enterprises worldwide. Amongst her many accomplishments, she played a critical role in building practices within the professional services group at Salesforce. She is also the recipient of the prestigious Customer Success Group (CSG) Leadership award during her tenure at CSG group at Salesforce.
Prodapt is a two-decade-old consulting & managed services provider, singularly focused on the telecom/DSP (digital service provider) industry. Prodapt helps clients transform their IT, products, operations, and networks to meet their strategic objectives. It provides end-to-end IT/software architecture consulting, application development, systems integration, testing, and maintenance & support. Prodapt provides insights and thought leadership-led transformation services leveraging next-gen technologies such as Robotic Process Automation (RPA), Artificial Intelligence/Machine Learning (AI/ML) Software Defined Networks / Network Function Virtualization (SDN/NFV) and next-gen OSS/BSS systems. Prodapt’s business consulting team provides Six Sigma process improvement and automation/RPA consulting services to telecom operations teams.
Headquartered in Chennai, Prodapt has offices in the Americas, Europe, India, and Africa and is an ISO 9001:2015, ISO 27001:2013, SSAE18 / ISAE, and GDPR Compliant organization. Prodapt is part of a 120-year-old business conglomerate, The Jhaver Group, which employs over 16,500 people across 64+ global locations.