July 30,2020 • New York
Prodapt, a leading consulting, technology & managed services provider to the Digital Service Provider (DSP) industry, today announced a partnership with LivePerson, a global leader in Conversational AI.
The Prodapt-LivePerson partnership brings together complementary capabilities in delivering transformational business outcomes to DSPs’digital-first self-service and messaging capabilities. By opening messaging channels — including SMS, Facebook Messenger, WhatsApp, Apple Business Chat, and more — DSPs can empower customers to connect on their own time to make purchases or get answers, all on the same channels they use every day to connect with family and friends.
Customer service teams at DSPs have to deal with multiple disparate and disconnected legacy IT systems and can find it difficult to engage their customers using new digital channels. Combining LivePerson’s AI-powered, industry-leading Conversational Cloud platform withProdapt’s process and domain expertise will help DSPs accelerate the adoption of digital messaging and self-service, improve customer experience, and scale rapidly.