Prodapt Red Book

We are very proud to present you with our Red Book. The Red Book explores Prodapt’s view of the connected world. And especially the part Prodapt plays in it.

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Highly driven individuals with diverse experience and strong business acumen that have a shared vision of inspiring, innovating,and impressing.

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Conversations that shift perspectives. A leadership dialogue series hosted by our CEO, Manish Vyas, featuring transformative leaders from technology and business.

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Get the latest news and feature stories on our businesses, community initiatives, heritage, and people.

Prodapt foundation

We are on a sustainable endeavor towards making a positive difference to the world we operate in.

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We believe in connecting people from diverse backgrounds to achieve our collective goal of accelerating Connectedness™.

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News & Events

Prodapt and Dataken Join Forces to Deliver Disruptive Operational Analytics for Digital Service Providers (DSPs)

Post author By gayathri.b
Post date July 14, 2021

July 14, 2021 • Dallas

Prodapt, a leading consulting, technology & managed services provider to the Digital Service Provider (DSP) industry, today announced a strategic partnership with Dataken Inc, the leading next-generation process intelligence platform.

The Prodapt-Dataken partnership brings together Prodapt’s deep DSP process domain knowledge and operational excellence capabilities combined with Dataken’s industry-leading AI-powered process discovery, computer vision, and analytics capabilities. These combined capabilities deliver limitless visibility and actionable insights, driving 25%+ productivity improvement, identification of back office and user-triggered RPA opportunities. It also helps in improving automation adoption via just-in-time RPA execution by over 30%, across DSPs’ multiple functional and operations areas such as service delivery, service assurance, contact center operations, finance, and shared services operations.

“The Prodapt-Dataken partnership will deliver disruptive transformation in the way DSPs look at process improvement by bringing in a holistic approach to task mining, process analytics, and just-in-time automation,”

Aravind Parthasarathy | VP, Operations Services Practice, Prodapt.

“We are excited to partner with Dataken to deliver actionable insights for DSPs to achieve zero-touch operations and the ability to act before a service disruption.”

“Through this strategic partnership with Prodapt, we will immediately unlock the truth of our customer’s operations with guaranteed transformational improvements that are of highest value to our customers at every stage of their journey,”

Marc Andiel | President/CEO and Co-owner of Dataken.

“It’s a significant advantage for our customers to reap the benefits of the Dataken platform with Prodapt’s transformational consulting, implementation and operational services.”

About Prodapt Solutions

www.prodapt.com

Prodapt helps Digital Service Providers (DSPs) transform their IT, products, operations, and networks to meet their strategic objectives. Prodapt provides end-to-end IT/software architecture consulting, application development, systems integration, testing, maintenance & support. Prodapt provides insights and thought leadership-led transformation services leveraging next-gen technologies such as RPA (robotic process automation), AI/ML (artificial intelligence/machine learning), SDN-NFV (software-defined networking/network function virtualization) and next-gen OSS/BSS systems. Its business consulting team provides Six Sigma process improvement and automation/RPA consulting services to telco operations teams.

Headquartered in Chennai, Prodapt has offices in the Americas, Europe, India, and Africa and is an ISO 9001:2015, ISO 27001:2013, SSAE18 / ISAE, and GDPR Compliant organization. Prodapt is part of a 120-year-old business conglomerate, The Jhaver Group, which employs over 18,000 people across 64+ global locations.

About Dataken

www.dataken.net

Dataken, headquartered in Dallas, Texas USA, is a leader in the next-generation Intelligent Process Automation (IPA) solutions with tools that deliver details unattainable with traditional solutions making a significant impact on operations that matter the most. Our solutions Monitor rich amounts of data (Dataken Retina™), Analyze this data via our industry-leading AI/ML engine (Dataken Illuminate™), Inform the resulting business insights (Dataken Prism™), and ultimately provide Automation & Transformational assistance resulting in significant financial, managerial and operational improvements (Dataken Firefly™).

News & Events

Prodapt is Proud to be Certified as a Great Place to Work® in Information Technology by the GPTW Institute

Post author By gayathri.b
Post date April 28, 2021

Apr 28, 2021 • Chennai

Prodapt, a leading consulting, technology & managed services provider to the Digital Service Provider (DSP) industry has received the prestigious Great Place to Work® certification for 2021. Employees and employers around the globe consider this certification as the ‘Gold Standard’ for workplace culture and employee experience.

Coming amidst the pandemic, this recognition is a testament to Prodapt’s sustained activities around employee communication, feedback, and performance management. The award recognizes Prodapt’s progress in creating employee-centric work practices measured on these five critical dimensions – credibility, respect, fairness, pride, and camaraderie.

“We’re extremely proud of this award and it’s a trend-setting benchmark set by each one of our Prodaptians as we reimagine Prodapt to Chase Extraordinary,”

Sandip Mishra | Chief Human Resources Officer, Prodapt.

“I’m happy that the high trust culture that we’re building at Prodapt is based on our winning values of Persistence, Futuristic, Depth, and Speed.”

Highlighting Prodapt as a great place to work solidifies our commitment to building an amazing workplace culture where our employees can thrive and excel in their careers and at the same time drive better business agility. This certification comes from an anonymous trust index survey administered by the workplace culture experts at Great Place to Work® and will further the momentum that Prodapt has accomplished to date.

About Prodapt Solutions

www.prodapt.com

Prodapt helps Digital Service Providers (DSPs/Telcos) transform their IT, products, operations, and networks to meet their strategic objectives. Prodapt provides end-to-end IT/software architecture consulting, application development, systems integration, testing, maintenance & support. Prodapt provides insights and thought leadership-led transformation services leveraging next-gen technologies such as RPA (robotic process automation), AI/ML (artificial intelligence/machine learning), SDN-NFV (software-defined networking/network function virtualization) and next-gen OSS/BSS systems. Prodapt’s business consultants enable DSPs on their transformation journey at several layers including cloud, customer experience, business outcome-focused initiatives, capex and opex optimization programs.

Headquartered in Chennai, Prodapt has offices in the Americas, Europe, India, and Africa and is an ISO 9001:2015, ISO 27001:2013, SSAE18 / ISAE, and GDPR compliant organization. Prodapt is part of a 120-year-old business conglomerate, The Jhaver Group, which employs over 18,000 people across 64+ global locations.

News & Events

Prodapt selects Vyntelligence Digital Platform to Accelerate Deployments for Digital Service Providers (DSPs)

Post author By gayathri.b
Post date April 8, 2021

April 8, 2021 • New York

Prodapt, a leading provider of consulting, technology, and integration services to Digital Service Providers (DSPs), today announced a strategic partnership with Vyntelligence, a category-defining, work assurance platform for simplifying complex analog workflows. This relationship combines the deep knowledge base, next-generation technologies, and transformation strategies of the partners to positively impact client field services, improving efficiency, reducing operational costs, and accelerating deployments.

Prodapt, in collaboration with Vyntelligence, will provide innovative frontline service optimization solutions to DSPs globally, rapidly transforming the quality of field operations to accelerate deployments & efficient customer engagement through enhanced productivity reducing wasted field visits and improving NPS scores.

“This partnership will enable DSPs to reimagine their field operations,”

Aravind Parthasarathy | VP, COO Solutions Practice, Prodapt.

“Delivering material business outcomes, built on robust knowledge base created by combining human intelligence and AI delivered on a secure, scalable AI-powered SaaS platform, has always been a big focus at Vyntelligence,”

Mala Morris | SVP Strategic Partnerships & Marketing at Vyntelligence.

“We are excited to partner with Vyntelligence to deliver AI-powered field optimization solutions which will help DSPs accelerate the time to market and build super engagement and a trusted relationship with their customers.”

“We are excited that the same capability combined with Prodapt’s deep industry expertise will now be available to more telecom customers wishing to accelerate their digital transformation programmes.”

About Vyntelligence

 
www.vyntelligence.com

Vyntelligence* (Vyn) is a mobile-first prompted data capture and digital work assurance platform that simplifies and transforms complex analog work.

By empowering field-based workforce and customers to capture short guided videos from their smartphone in the form of a “self-audit”, Vyn saves costs, improves first-time right metrics, and delivers a better customer experience. The videos and multimedia data stream are automatically labelled, tagged, and categorised improving searchability and access enabling faster outcomes. Quick to deploy, the platform uses machine learning & AI to close the loop and predict ‘next actions.’

The Vyn SmartVideoNotes technology has been deployed by leading businesses in the telecoms, utility, energy, and manufacturing industries across multiple geographic regions. Winner of the global 2020 Free Electrons programme, Vyn has earned global recognition for its pioneering SmartVideoNotes platform. Vyn has been granted US patents for Smart Data Capture, Ranking and Recommendation of Insights.

Headquartered in London, UK, Vyntelligence has a diverse and multicultural team representing 14 nationalities spread across the US, UK, France, Spain, India, and Singapore.
*Vyn and Vyntelligence are registered trademarks of humanLearning Ltd. https://vyntelligence.com.

About Prodapt Solutions

www.prodapt.com

News & Events

NoviFlow Joins Prodapt’s Open Virtual Exchange (OVX) to Help Digital Service Providers (DSPs) Transform the Network Edge

Post author By gayathri.b
Post date December 15, 2020

December 15, 2020 • New York

Prodapt, a leading consulting, technology, and network services provider to the Digital Service Providers (DSPs), today announced a partnership with NoviFlow, Inc., the industry-leading provider of programmable network and cybersecurity optimization fabrics. The partnership will offer DSPs and enterprises pre-integrated synergetic solutions in the areas of 5G, multi-access edge computing (MEC), scaling cybersecurity infrastructure and programmable network fabrics.

Prodapt OVX automation & network cloud integration accelerators enable DSPs to build cloud-agnostic edge infrastructure with hyperscalers and/or use pre-packaged best-of-breed MEC solutions from the OVX technology vendor partners. This enables DSPs to onboard businesses, launch new telco-edge enabled 5G apps/services, and recognize new revenues faster while creating differentiation.

With Prodapt’s OVX DSPs will have access to ready-for-service, pre-vetted NoviFlow’s NoviWare Network Operating System and CyberMapper application for scaling security tool farms into the multi-terabit class.

Focused on service agility and velocity, Prodapt’s partnership with NoviFlow will help DSPs shorten the time to market of new virtualized,5G and cloud services to a variety of industry verticals, such as healthcare, gaming, immersive video, security and IoT/IIoT.

“NoviFlow has over eight years of experience developing applications that merge the economics of programmable network silicon with the specialized software expertise needed to expose those capabilities. Our disruptive solutions transform white-box switches into appliances capable of driving multi-terabit performance to network visibility and security tool farms,”

Jesper Eriksson | VP of Product Management.

“Augmented with Prodapt’s OVX accelerators, NoviFlow’s solutions will accelerate DSP deployment cycles, enable elastic scalability, and reduce the CAPEX and OPEX of rolling out new services”.

“This partnership will enable DSPs to quickly deploy their unique programmable software-defined edge delivered network services,”

Rajiv Papneja | SVP & Global Head of Network Services

“We are excited to partner and host NoviFlow’s programmable fabric switches and applications in Prodapt’s OVX marketplace, pre-integrated with our accelerators including hybrid cloud network automation, eye-on-the-net analytics tools, and solution testing pipelines. With system integration support, DSPs can now achieve cost efficiency while bringing service agility in cloud-native, best-of-breed open software-defined networks.”

About NoviFlow:

www.noviflow.com

NoviFlow Inc. provides open standard-based Terabit/s performance cybersecurity and programmable networking solutions to network operators, data center operators, enterprises, and government agencies seeking greater performance, flexibility, and cost-efficiency. NoviFlow has offices in Montreal, Boston, Singapore, Seattle, and Sunnyvale, and representatives in Asia Pacific, Europe, and the Middle East. For more information, visit https://noviflow.com/. Follow NoviFlow on Twitter @NoviFlowInc.

About Prodapt Solutions

www.prodapt.com

Prodapt helps clients transform their IT, products, operations, and networks to meet their strategic objectives. Prodapt provides end-to-end IT/software architecture consulting, application development, systems integration, testing, maintenance & support. Prodapt provides insights and thought leadership-led transformation services leveraging next-gen technologies such as RPA (robotic process automation), AI/ML (artificial intelligence/machine learning), SDN-NFV (software-defined networking/network function virtualization) and next-gen OSS/BSS systems. Prodapt’s business consultants enable DSPs on their transformation journey at several layers including cloud, customer experience, business outcome focused initiatives, capex and opex optimization programs.

For more information, please visit: www.prodapt.com and Prodapt Open Virtual Exchange:https://35.207.248.50/open-virtual-exchange/

News & Events

Prodapt is a Proud Winner of TM Forum’s Excellence Award 2020 in the Autonomous Networks & the Edge Category

Post author By gayathri.b
Post date October 21, 2020

October 21, 2020 • New York

Prodapt, a leading consulting, technology & managed services provider to the Digital Service Provider (DSP) industry has been awarded this year’s TM Forum Excellence Award in the Autonomous Networks & the Edge category. The prestigious award commends Prodapt’s remarkable contribution to the engineering of autonomous networks and edge computing solutions.

This award recognizes the world’s leading companies for their innovative achievements spanning digital transformation, business & IT agility, customer experience, and product & service innovation. The winners were announced by TM Forum during its Digital Transformation World (DTW) Series opening headliner session on October 7, 2020.

“We are delighted to have won the distinguished TM Forum Excellence Award,”

Harsha Kumar | President, Prodapt.

This year, DTW is going digital with10,000+ DSP executives and industry experts joining the online series to discuss the innovative solutions that help accelerate the pace of digital transformation.

“It’s a testament to our thought leadership, domain strength, strong engineering portfolio, and our continued focus on innovation to support our customers’ transformational objectives”
This year, DTW is going digital with10,000+ DSP executives and industry experts joining the online series to discuss the innovative solutions that help accelerate the pace of digital transformation. Prodapt will demonstrate its thought leadership across speaking sessions, virtual digital leadership summit, panel discussion, and hard talk sessions spread across the six-week digital series.

Prodapt’s agenda at a glance:

15 October, 11:00 – 12:20 CET: “Laying down winning foundations with AI, analytics and automation” by Antony Savarimuthu, Vice President, Digital Transformation Programs, Prodapt, along with other industry leaders as panelists.
28 October,10:00 – 11:30 CET: “The evolution to self-service and zero-touch” co-hosted by Mehraj Gulzar, Vice President, Americas, Prodapt and Bala V Balakrishnan, Chief Digital Officer, Liberty Latín América.
5 November, 12:00 – 13:30 CET: “Building a Hyperautomation Factory: Setting up a culture of rapid and continuous innovation bridging human and digital labor” co-hosted by Aravind Parthasarathy, Vice President-COO Solutions Practice, Prodapt and David Williams, Director.
17 November, 15:00-16:30 CET: “AI+Telecoms=?” by Rajesh Rathod, CTO, Prodapt, along with other panelists.

For detailed agenda visit :https://35.207.248.50/digital-transformation-world-2020/.

About Prodapt

www.prodapt.com

Prodapt helps DSPs transform their IT, products, operations, and networks to meet their strategic objectives. Prodapt provides end-to-end IT/software architecture consulting, application development, systems integration, testing, maintenance & support. Prodapt provides insights and thought leadership-led transformation services leveraging next-gen technologies such as Robotic Process Automation (RPA), artificial intelligence/machine learning(AI/ML), software-defined networking/network function virtualization (SDN-NFV), and next-gen OSS/BSS systems. Prodapt’s business consultants enable DSPs on their transformation journey at several layers including cloud, customer experience, business outcome focussed initiatives, CAPEX, and opex optimization programs.

Headquartered in Chennai, Prodapt has offices in the Americas, Europe, India, and Africa and is an ISO 9001:2015, ISO 27001:2013, SSAE18 / ISAE, and GDPR compliant organization. Prodapt is part of a 120-year-old business conglomerate, The Jhaver Group, which employs over 18,000 people across 64+ global locations.

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News & Events

Prodapt Announces New Addition to Corporate Leadership Team with Appointment of Arun Pai as EVP & Head of Americas Business

Post author By gayathri.b

Post date August 26, 2020

August 26, 2020 • New York

Prodapt, a leading consulting & managed services provider to the digital service provider (DSP) industry, announced today that Arun Pai has been appointed as Executive Vice President & Head of Americas Business. In this role, Arun will manage Prodapt’s business across North America, Latin America, and the Caribbean.

Arun comes with vast experience in the IT and Engineering outsourcing space and has worked with many companies across the globe. Before joining Prodapt, Arun was the President for new business development at Quest Global, a PE-backed engineering outsourcing provider. Prior to that, he spent many years at HCL Technologies, most recently as a Corporate Vice President, managing several industry verticals including high tech, manufacturing, aerospace, transportation, and others with complete P&L responsibility.

“We’re excited to welcome Arun to Prodapt. He is an executive with a proven track record of building and managing high-growth sales organizations. He will be a great asset both in terms of sales and overall executive leadership”

Harsha Kumar | President, Prodapt.

“His vast industry experience will help us to grow our existing strategic accounts and penetrate into new logos. Heis known to bring a strong sales rigour focused on growth and customer-centricity and is also a good cultural fit with Prodapt.”

“I’m glad to join Prodapt and be a part of their next phase of growth in the telecom and DSP sector. Also, I’m highly impressed by the deep domain knowledge and the trust they have built with their clients across the globe.”

Arun Pai | Executive Vice President-Americas, Prodapt.

In his 20+ year long career, Arun has lived across India, Taiwan, UK, and currently resides in the US. Arun holds a B.Tech degree from the prestigious Indian Institute of Technology, Kharagpur.

About Prodapt:

www.prodapt.com

Prodapt is a two-decade-old consulting & managed services provider, singularly focused on the telecom/DSP (digital service provider) industry. Prodapt helps clients transform their IT, products, operations, and networks to meet their strategic objectives. It provides end-to-end IT/software architecture consulting, application development, systems integration, testing, and maintenance & support. Prodapt provides insights and thought leadership-led transformation services leveraging next-gen technologies such as Robotic Process Automation (RPA), Artificial Intelligence/Machine Learning (AI/ML) Software Defined Networks / Network Function Virtualization (SDN/NFV) and next-gen OSS/BSS systems. Prodapt’s business consulting team provides Six Sigma process improvement and automation/RPA consulting services to telecom operations teams.

Headquartered in Chennai, Prodapt has offices in the Americas, Europe, India, and Africa and is an ISO 9001:2015, ISO 27001:2013, SSAE18 / ISAE, and GDPR Compliant organization. Prodapt is part of a 120-year-old business conglomerate, The Jhaver Group, which employs over 16,500 people across 64+ global locations.

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News & Events

Atrinet Joins Prodapt’s Open Virtual Exchange (OVX) to Accelerate Rollout of Multi-Cloud, Multi-Vendor Orchestration

Post author By gayathri.b

Post date August 18, 2020

August 18, 2020 • New York

Prodapt, a leading consulting, technology & network services provider to the Digital Service Provider (DSP) industry, today announced a strategic partnership with Atrinet, a leading provider of software and services specializing in vendor-agnostic end-to-end network visibility, network discovery and network automation for SDN enablement and legacy migration.

Prodapt OVX automation and network cloud integration accelerators enable DSPs to fast track the orchestration of cloud-agnostic multi-vendor networks leveraging OVX marketplace technology vendors. With Prodapt’s OVX, DSPs will have access to pre-vetted Atrinet NetACE^TM solution as incorporated into Prodapt’s zero-touch assurance and zero-touch orchestration environment and ready-for-service toolkit for reducing mean time to repair SD-WAN service through cross-domain overlay/underlay network & service discovery, correlation, and assurance.

By combining Atrinet’s NetACE^TM, which offers a codeless visual modeling solution for network/services discovery, analysis, automation, and design with Prodapt’s telco ecosystem expertise in networks (SDN/NFV), AI, and Net-Ops, DSPs can tap into solutions that sehttps://demo1.prodapt.com/en/services/network/sdn-nfv/amlessly integrate legacy and next-gen systems. With the OVX platform, DSPs have access to an ecosystem of leading technology partners to accelerate development, testing, onboarding, and rollout of multi-cloud virtual edge services. Besides, the two companies are working together to introduce new light orchestrator for telco networks, aiming to simplify the OSS stack and reduce costs.

“We are excited to join forces with Atrinet and host the NetACE^TM solution in the OVX technology vendor ecosystem to enable CSPs to successfully embark on and complete the digital transformation journey with minimum efforts and maximum effectiveness,”

Rajiv Papneja | SVP & Global Head of Network Services, Prodapt.

“NetACE’s exhaustive multi-vendor integration libraries have helped in integrating evolving disaggregated virtual & cloud-native best-of-breed solutions with the legacy physical network elements helping DSPs transform their operations and networks while maximizing their network investments.”

“The greatest challenge facing DSPs as they accelerate their digital network transformation journey is to be able to automate the entire end-to-end network discovery, management, and service commissioning process,”

Efi Levi | Atrinet CEO, and Co-founder.

“The new generation network infrastructure, with its mix of legacy equipment and protocols alongside disaggregated virtualized cloud-based solutions, requires a holistic picture and understanding of the entire network and services, encompassing multi-vendor underlay and overlay topologies and dependencies, in a single-pane-of-glass,” adds Levi.

“Atrinet and its NetACE^TM suite of tools will contribute greatly to Prodapt’s vision based on the OVX platform telco ecosystem and TLaaS for faster onboarding of DSPs and their customers in this complex environment. In addition, with the light orchestrator concept, we will be able to introduce a unique solution that helps CSPs handle next-gen telco challenges while reducing operational costs” adds Levi.

About Prodapt

www.prodapt.com

Prodapt helps clients transform their IT, products, operations, and networks to meet their strategic objectives. Prodapt provides end-to-end IT/software architecture consulting, application development, systems integration, testing, maintenance & support. Prodapt provides insights and thought leadership-led transformation services leveraging next-gen technologies such as RPA (robotic process automation), AI/ML (artificial intelligence/machine learning), SDN-NFV (software-defined networking/network function virtualization) and next-gen OSS/BSS systems. It’s business consulting team provides Six Sigma process improvement and automation/RPA consulting services to telco operations teams.

Headquartered in Chennai, Prodapt has offices in the Americas, Europe, India, and Africa and is an ISO 9001:2015, ISO 27001:2013, SSAE18 / ISAE, and GDPR Compliant organization. Prodapt is part of a 120-year-old business conglomerate, The Jhaver Group, which employs over 16,500 people across 64+ global locations.

Atrinet is a software vendor and services company specializing in Network Transitions and Multi-vendor SDN enablement. Atrinet’s comprehensive suite of products and services make legacy and emerging network technologies seamlessly interact and evolve enabling Communication Service Providers (CSPs) to transform their networks to meet today’s demands using NetACE^TM, a unique codeless model-driven, solution for, network/services discovery, analysis, automation, and design.

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News & Events

Prodapt Names Smita Katariya as the Head of Salesforce Practice

Post author By gayathri.b

Post date August 12, 2020

August 12,2020 • New York

Prodapt, a leading consulting & managed services provider to the digital service provider (DSP) industry, announced today that Smita Katariya has been appointed as the head of Salesforce Practice. In this role, Smita will be responsible for executing Prodapt’s vision for Salesforce driven digital transformation programs and develop specific solutions pertaining to the DSP Industry, to accelerate such journeys.

Before joining Prodapt, Smita was Senior Director – CPQ & Billing at Salesforce, where she played multiple roles in professional services and customer success, before moving into the product group. She was also instrumental in building the CRM modernization, sales &service cloud practices and worked with major client accounts in various capacities.

“We’re extremely happy to have Smita –she has a proven track record in creating a strategic vision for Salesforce customers and delivering transformation programs across CRM, catalog/order Management, ERP, BI and other enterprise system.”

Jagannathan N | Senior Vice President , Strategic Business Development, Prodapt.

“Smita’sentrepreneurial style, deep industry knowledge and her client-success focused solution delivery will be valued by our customers and catapult Prodapt as the preferred Salesforce partner to the world’s leading DSPs.”

With over 20+ years of experience, her expertisespans across building high performing teams and delivering multimillion-dollar transformation programs for major enterprises worldwide. Amongst her many accomplishments, she played a critical role in building practices within the professional services group at Salesforce. She is also the recipient of the prestigious Customer Success Group (CSG) Leadership award during her tenure at CSG group at Salesforce.

About Prodapt

www.prodapt.com

Prodapt is a two-decade-old consulting & managed services provider, singularly focused on the telecom/DSP (digital service provider) industry. Prodapt helps clients transform their IT, products, operations, and networks to meet their strategic objectives. It provides end-to-end IT/software architecture consulting, application development, systems integration, testing, and maintenance & support. Prodapt provides insights and thought leadership-led transformation services leveraging next-gen technologies such as Robotic Process Automation (RPA), Artificial Intelligence/Machine Learning (AI/ML) Software Defined Networks / Network Function Virtualization (SDN/NFV) and next-gen OSS/BSS systems. Prodapt’s business consulting team provides Six Sigma process improvement and automation/RPA consulting services to telecom operations teams.

Headquartered in Chennai, Prodapt has offices in the Americas, Europe, India, and Africa and is an ISO 9001:2015, ISO 27001:2013, SSAE18 / ISAE, and GDPR Compliant organization. Prodapt is part of a 120-year-old business conglomerate, The Jhaver Group, which employs over 16,500 people across 64+ global locations.

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News & Events

Prodapt Announces Agreement with LivePerson to Power Digital Transformation of DSPs through Messaging and Conversational AI

Post author By gayathri.b

Post date July 30, 2020

July 30,2020 • New York

Prodapt, a leading consulting, technology & managed services provider to the Digital Service Provider (DSP) industry, today announced a partnership with LivePerson, a global leader in Conversational AI.

The Prodapt-LivePerson partnership brings together complementary capabilities in delivering transformational business outcomes to DSPs’digital-first self-service and messaging capabilities. By opening messaging channels — including SMS, Facebook Messenger, WhatsApp, Apple Business Chat, and more — DSPs can empower customers to connect on their own time to make purchases or get answers, all on the same channels they use every day to connect with family and friends.

Customer service teams at DSPs have to deal with multiple disparate and disconnected legacy IT systems and can find it difficult to engage their customers using new digital channels. Combining LivePerson’s AI-powered, industry-leading Conversational Cloud platform withProdapt’s process and domain expertise will help DSPs accelerate the adoption of digital messaging and self-service, improve customer experience, and scale rapidly.

“Prodapt and LivePerson will provide disruptive digital self-service and messaging solutions for our DSP clients to enhance customer experience, reduce customer churn, and increase revenue growth,”

Aravind Parthasarathy | VP, COO Solutions Practice, Prodapt.

“We see tremendous value in this partnership as it helps in aligning our operational excellence mindset with LivePerson’s market-leading Conversational AI and messaging platform.”

“Customers want to connect with brands over messaging, and there’s only one way to make this happen at scale: Conversational AI,”

Andrew Lezon | Vice President, Global Partners at LivePerson.

“AI-powered messaging is a win-win for customers and brands: customers get the benefits of messaging’s convenience and ease, and brands see increased customer satisfaction, efficiency, and revenue.”

About Prodapt

www.prodapt.com

Prodapt helps clients transform their IT, products, operations, and networks to meet their strategic objectives. Prodapt provides end-to-end IT/software architecture consulting, application development, systems integration, testing, maintenance & support. Prodapt provides insights and thought leadership-led transformation services leveraging next-gen technologies such as RPA (robotic process automation), AI/ML (artificial intelligence/machine learning), SDN-NFV (software-defined networking/network function virtualization) and next-gen OSS/BSS systems. Its business consulting team provides Six Sigma process improvement and automation/RPA consulting services to telco operations teams.

Headquartered in Chennai, Prodapt has offices in the Americas, Europe, India, and Africa and is an ISO 9001:2015, ISO 27001:2013, SSAE18 / ISAE, and GDPR Compliant organization. Prodapt is part of a 120-year-old business conglomerate, The Jhaver Group, which employs over 16,500 people across 64+ global locations.

About LivePerson, Inc.

LivePerson makes life easier for people and brands everywhere through trusted conversational AI. Our 18,000 customers, including leading brands like HSBC, Orange, GM Financial, and The Home Depot, use our conversational solutions to orchestrate humans and AI, at scale, and create a convenient, deeply personal relationship — a conversational relationship — with their millions of consumers. LivePerson was named to Fast Company’s World’s Most Innovative Companies list in 2020. For more information about LivePerson (NASDAQ: LPSN), please visit www.liveperson.com.

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News & Events

Prodapt to Demonstrate Next-gen Safety Solutions in Network Field Operations in the TM Forum Digital Showcase

Post author By gayathri.b

Post date July 10, 2020

10 July 2020 • New York

Prodapt, a leading consulting, technology & network services provider to the Digital Service Provider (DSP) industry, today announced its participation in TM Forum’s renowned collaborative catalyst program focused on co-creating innovative solutions to important industry problems. Championed by Verizon, Prodapt has worked along with IBM, Librestream, and Macellan for this catalyst.

As per the Occupational Health and Safety Association (OSHA), companies paid $ 61.9 billion for workers’ compensation, and each avoided occupational fatality amounts to $ 1.39 million in savings. This catalyst brings together next-gen technologies such as Artificial Intelligence (AI), Internet of Things (IoT), Natural Language Processing (NLP), and drones to improve safety for field technicians and boost productivity.

“Field operations safety is the next frontier for innovation and DSPs are starting to realize the importance of providing a safe work environment to their field technicians,”

Avaiarasi | AVP-Next-gen Practice, Prodapt.

“The next-gen safety catalyst will enable technicians in the field with monitoring and placing distress calls when needed as well as report unsafe behavior to the command center.”

Catalyst projects showcase the power of collaboration, bringing together a wide range of companies, industries, and ecosystems not only in telecom but also in IoT, smart cities, smart energy, industrial manufacturing, and more,” said John Gillam, Chief Digital Officer, TM Forum. “Championed by the world’s largest service providers, Catalyst projects accelerate innovation, prove the application of new technologies, validate standards, and make many other valuable contributions to our industry.”

Next-gen Safety catalyst will showcase on July 14th, 4.15 to 4.45 PM CET alongside other projects at TM Forum’s interactive Catalyst Digital Showcase

About Prodapt Solutions

www.prodapt.com

Prodapt helps clients transform their IT, products, operations, and networks to meet their strategic objectives. Prodapt provides end-to-end IT/software architecture consulting, application development, systems integration, testing, and maintenance & support. Prodapt provides insights and thought leadership-led transformation services leveraging next-gen technologies such as Robotic Process Automation (RPA)), Artificial Intelligence/Machine Learning (AI/ML) Software Defined Networks / Network Function Virtualization (SDN/NFV) and next-gen OSS/BSS systems. Prodapt’s business consulting team provides Six Sigma process improvement and automation/RPA consulting services to telecom operations teams.

Headquartered in Chennai, Prodapt has offices in the Americas, Europe, India, and Africa and is an ISO 9001:2015, ISO 27001:2013, SSAE18 / ISAE, and GDPR Compliant organization. Prodapt is part of a 120-year-old business conglomerate, The Jhaver Group, which employs over 16,500 people across 64+ global locations.

About TM Forum

https://www.tmforum.org/

TM Forum is an association of over 850 member companies, including ten of the world’s top ten communications service providers, that generate a combined US$2 trillion in revenue and serve five billion customers across 180 countries. We drive collaboration and collective problem-solving to maximize the business success of communication and digital service providers and their ecosystem of suppliers around the world. Today, our focus is on supporting members as they navigate their unique digital transformation journeys, providing practical and proven assets and tools to accelerate execution and platforms to facilitate collaborative problem solving and innovation.

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