July 14, 2021 • Dallas
Prodapt, a leading consulting, technology & managed services provider to the Digital Service Provider (DSP) industry, today announced a strategic partnership with Dataken Inc, the leading next-generation process intelligence platform.
The Prodapt-Dataken partnership brings together Prodapt’s deep DSP process domain knowledge and operational excellence capabilities combined with Dataken’s industry-leading AI-powered process discovery, computer vision, and analytics capabilities. These combined capabilities deliver limitless visibility and actionable insights, driving 25%+ productivity improvement, identification of back office and user-triggered RPA opportunities. It also helps in improving automation adoption via just-in-time RPA execution by over 30%, across DSPs’ multiple functional and operations areas such as service delivery, service assurance, contact center operations, finance, and shared services operations.