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About us

Prodapt Red Book

We are very proud to present you with our Red Book. The Red Book explores Prodapt’s view of the connected world. And especially the part Prodapt plays in it.

Leadership team

Highly driven individuals with diverse experience and strong business acumen that have a shared vision of inspiring, innovating,and impressing.

Alt Shift

Conversations that shift perspectives. A leadership dialogue series hosted by our CEO, Manish Vyas, featuring transformative leaders from technology and business.

Newsroom

Get the latest news and feature stories on our businesses, community initiatives, heritage, and people.

Prodapt foundation

We are on a sustainable endeavor towards making a positive difference to the world we operate in.

Diversity and inclusion

We believe in connecting people from diverse backgrounds to achieve our collective goal of accelerating Connectedness™.

Massively distributed delivery

Ultimate business continuity. Operate from anywhere deliver everywhere, tap talent across the world.

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2022 and beyond

2015-2021

2012-2015

2008-2012

2002-2008

Own connectedness

Where we’re going 1/5

Prodapt wants to change how the world experiences connections.

Consolidation

Where we’re going 2/5

Completed 20 years. Enabled 100% BCP globally.

Doubling down

Where we’re going 3/5

Won multi-year contracts with the biggest TMT companies. Started a domain consulting practice.

Expansion

Where we’re going 4/5

Strengthened presence in North America and Europe with new offices.

Inflection point

Where we’re going 5/5

Continued delivering projects in the face of losses. Decided to specialize in the connectedness industry.

PRODAPT FOUNDATION

Do good, feel good. Get involved in social responsibility

We are on a sustainable endeavor towards enacting a positive change in the community

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CHOOSE A HIGHER PURPOSE

Education

  • Speak Out
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Healthcare

  • Blood Donation Camps
  • Health & Safety Activities

Environment

  • Go-Green Initiatives
  • Conserving Natural Resources

OUR LEADERS

Great people to work with

Vedant Jhaver

Founder and Chairman of Prodapt. Group President & Board of Directors of Jhaver Group of Companies

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Tech geek. Golfer. Traveler. Reader.

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Manish Vyas

Visionary Telecom & Tech Industry Leader with Extensive Global Experience Driving Innovation and Growth

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Cricket Lover. Golfer. Bollywood fan.

Read more

Rajiv Papneja

Chief Technology Officer

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Explorer. Geek. Cook. Music lover

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Sriram Natarajan

Chief Operating Officer

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Cricket, basketball and F1 fan. Horologist.

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Rajesh Rathod

Chief Research Officer & Chief Mentor

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Meditator. Heartfulness practitioner.

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Paul Termijn

Global Head of Consulting

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Sommelier. Humorist. Historian.

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Meena Krishnan

Senior Vice President-GenAI Systems and Digital Platforms

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Tamil literature aficionado. History buff.

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Sandip Mishra

Chief Human Resources Officer

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Wildlife photographer, Bird watcher. Traveler.

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Ramanathan J

Chief Financial Officer

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Sanskrit scholar. Yogi. Philanthropist.

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Mehraj Gulzar

Chief Growth Officer-Strategic Accounts, Americas, at Prodapt

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Tech Enthusiast, Wayfarer, Cricket Aficionado

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Sumit Grover

Chief Growth Officer – Big Tech, Alt Tech & Alt Net

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Life Enthusiast. Qawwali and Poetry Lover. Altruist-in-the-making

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Mukul Gupta

Chief Growth Officer - Alt Net & Alt Tech - Europe

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Renowned public speaker. Thought leader.

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Jagan N

Chief Commercial Officer

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Sports fan. Spiritual.

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Diversity and inclusion

We thrive on different perspectives coming together

We believe in connecting people from diverse backgrounds to achieve our collective goal of accelerating ‘Connectedness’.

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1 of every 3

Prodaptians is a woman

150+

Colleges & universities empaneled to onboard fresh talent

40+

Cities across the globe where Prodapt has a full-fledged presence

Massively Distributed Delivery

In 32 Countries, on 5 Continents. Really, everywhere.

Ultimate Business Continuity. Operate from anywhere, deliver everywhere, tap talent across the world.

We operate across 6 continents, in 30 countries, serving more than 40 global companies.
we are in 20 times zones.

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There are only 3 hours in the day when there isn't a light on at a Prodapt office somewhere in the world.

INDUSTRY RECOGNITION

“Exciting IoT capabilties” tmforum

Prodapt’s RPA & IoT capabilities in leading industry research reports such as Hype Cycles, Market Trends, Competitive Landscapes.

“Unique digital offerings” zinnov

Prodapt is positioned as the fastest growing communications-focused niche service provider.

“Exciting IoT capabilties” Gartner

Demonstration of thought leadership and technology expertise at world’s leading industry forums/platforms.

latest news

September 30, 2025

Prodapt Launches BOLDEST, a New-Age AI-Infused Creative Agency to “Defy the Quiet”

July 30, 2025

Prodapt Announces Strategic Expansion in Alberta Through Partnership with Invest Alberta

June 17, 2025

Prodapt announces agentic solutions for autonomous operations powered by NVIDIA AI platform
See all news
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Managed Programmable WAN services

Transform your E2E legacy WAN through design, engineering, and deployment of SDWAN/SASE. On Day 1, we ensure service delivery & provisioning, technical project management, and NetOps: L1‑L4 support on Day 2.

Tooling and integration frameworks for rapidly building & operating custom managed services for meeting TCO and GTM objectives. Successfully delivered to various Tier‑1 Telcos

Technology‑Labs‑as‑a‑Service for onboarding and harnessing higher volume of new technology to stay ahead of the competition

Rich co‑creation partner ecosystem with leading vendors

Orchestration capabilities to successfully craft and deliver Network‑as‑a‑Service solutions

Open API integration of a leading COTS orchestrator with digital BSS-OSS (North) and SDWAN controllers (South) for the transformation of operator legacy service fulfillment to on‑demand pay‑as‑you‑use WAN services

Open Virtual Exchange (OVX): The OVX brings ready‑to‑use automation use cases, Multi-vendor (MV)‑Lab infrastructure to mirror your environment, and provides self‑serve training, and platforms. It provides a technology vendor marketplace with network‑cloud choices, and SMEs to adopt cloud ISV (Independent Software Vendor) ecosystem services faster

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5G, Network Cloud & Edge Services

Realize early benefits by targeting shorter value-chains through our array of services, crafted to support immediate and long-term 5G transformation and monetization goals. Address vital components required to deliver your MVPs and redesign them through our agile feedback loop. The major components for MVPs include technology exploration, Virtual Network Function (VNF)/Cloud‑native VNF onboarding, benchmarking and certification, Network-Cloud solutions, and MANO + 5G OSS reshaping/integration solutions.

Collaboration with technology labs, co-creation partner ecosystem and Lab‑as‑a‑Service for bootstrapping 5G technology adoption and industrialization

Multi‑component POCs for open source (ONAP and ORAN), VNF onboarding and benchmarking, and interop testing

COTS‑based MANO solutions with Open API integration to incumbent OSS functions

Network-slicing POCs using reference orchestration and devised solutions to resolve the challenges posed by network slice services and lifecycle interdependencies

Collaboration with web‑scale operators to co‑create vertically integrated MEC and Edge Cloud orchestration

Lite Edge Orchestrator (LEO):  The LEO is a domain orchestrator for the 5G edge cloud to provision autonomous edge services and manages domain resources. It combines edge computing, and networking (5G, SDN, SDWAN) control on its southbound and exposes an open API interface for services & macro resources (Eg: TMF 638, 639, 640, etc.) for wider digital integration

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Network Analytics & Assurance

Get E2E network visibility and enable effective network transformation through our solutions for highly disaggregated networks such as Telco Cloud, IT Multi‑cloud, and 5G vRAN/ORAN. Get access to focused engineering and scalable, specialized components and integrate them into your E2E journeys using TM Forum Open APIs.

Enhanced network reliability through advanced engineering use‑cases such as Digital Twin, using components like high‑speed message bus, SIEM solutions, ELK monitoring, RCA, and discovery

Machine‑based high‑resolution and real‑time system forensics during test case runs, using multimodal data (network traces, telemetry, logs, events, and time-series metrics)

Data-sciences ability for non‑classical insights‑driven AIOps solutions for advanced operations such as predictive assurance, and intelligent network capacity prediction

Synapt: Synapt facilitates the evolution of big data analytics into an applied intelligence hub. It leverages intelligent capabilities in web‑scale operators and brings together reusable intelligent microservices to build E2E solutions.

Unified data pipelining

Easy deployment & monitoring

Faster AI/ML training using GPU

Network 360: Network 360, when used as an enabler, delivers real-time 360° network visualization to drive smart decisions.

Intelligent and convergent view of the network

Fulfillment of growing demands for network planning, network operations, and various business user communities

Network Service Assurance (NeSA):  The NeSA is an end‑to‑end service assurance solution over a unified data platform channelized from various sources

Playbook automation, automated root cause analysis, self‑remediation, and predictive maintenance

E2E visibility and advanced analytics functions for customer experience center

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Network Orchestration & Control

Leverage our experience in developing and delivering transformative, intent-driven service orchestration which efficiently co-work with legacy systems via Open API integration. We help you with both – leading COTS orchestration technologies and open-source industry orchestration initiatives.

2‑level approach on a rotational basis – COTS‑focused engineering practices, open-source expertise groups and cross‑skilling solution architects

Partnership with high-caliber OEM engineering services covering the leading technologies – Ciena BluePlanet, Nokia, Cisco NSO, ServiceNow TSM and ONAP

Fiber‑as‑a‑Service: The Fiber‑as‑a‑Service facilitates faster innovation and revenue growth with out‑of‑the‑box fiber capabilities.

Accelerate the quote to order service activation

Scale capabilities aligned to your growth faster with best of breed solution components

Service Modeler: The Service Modeler offers a rich and easy-to-use UI to design service and data models. Other features of this accelerator are as follows:

TMF & MEF Compliance: Loaded Blueprints with the TMF & MEF standards

API specification management: Define API specifications following TMF open APIs and customization

Change management: Change tracker with lifecycle management and version control

Network Service Orchestration (NeSO): The NeSO offers full lifecycle management of services across domains (xNFs) with a centralized service catalog & policy management.

Resource lifecycle management, configuration, activation, and closed-loop control

Single pane of glass for service inventory and topology, with discovery and reconciliation capabilities

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Network Automation and NetDevOps

Leverage our expertise in OSS transformation delivery across the diversity of Telco/DSP environments, and IT automation of multi‑domain hybrid networks and cloud. Transform your cost‑intensive parts of NetOps using our expert user‑defined automation framework or cloud‑age anti‑toil paradigms like Network Reliability Engineering (NRE), and Infrastructure‑as‑Code (IaC).

Data science capabilities to drive inorganic insights-based digital outcomes like network fault predictions, rapid root cause analysis, and the next best action, especially in cost-intensive operational domains

Control over cross‑domain solution development and delivery to achieve E2E agility, using our expertise in NetDevOps and test automation

NetBots.AI: NetBots.AI is a set of network microservices that does the heavy lifting of the repetitive NetOps tasks and improves the efficiency of the network engineers when scaled with a unified GUI and customizable bot catalog.

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Network Services Advisory

Formulate strategies, roadmaps, and blueprints for multi‑domain transport networks, Telco Cloud, multi‑cloud IT Infra, NetOps/NetDevOps, automation & orchestration control solutions. Transform your network with our expertise in network & cloud domain, NetOps transformation delivery, and labs‑led research/exploration in 5G/SDN/NFV/Data Science.

Actionable insights and consensus from multi‑organizational, multi-stakeholder landscapes for vital, yet conflicting priorities like security, interoperability, speed-to-market, and profitability

Evaluation and selection of the right Original Equipment Manufacturers (OEMs) and Independent Software Vendors (ISVs) for network transformation landscape

Identification of best‑in‑the‑industry solutions to adopt network of the future, that is service-oriented, flexible, and democratized

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Telecom Process as a Service (TPaaS)

Enable transformation through end-to-end process management with automated vendor management, process re-engineering and standardization, and systematic SLA management with our lean service delivery model.
TPaaS model leverages lean, Six Sigma for continuous improvements & sustainable savings, giving you a holistic end-to-end lean operations model with extensive digital implementations to

Realize 40-50% improvement in cycle time

Save 30-40% OpEx over 3 years

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Managed Order-to-Activate (O2A) Transformation

Reduce problems due to siloed systems, opaque processes, and multiple hand-offs, across the O2A process. Accelerate your cycle time and increase customer satisfaction with our managed O2A transformation. It leverages agile work cell model, process optimization & Hyperautomation, and Order Visibility Dashboard (OVD) to

Drive operational visibility & accountability enabling 40% cycle time improvement and up to 60% OpEx savings

Utilize resources across other productive areas, handling processes in the lean model, and reducing re-work across the processes up to 80%

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Process Discovery through Mining

Simplify complex processes, understand and identify process inefficiencies and formulate an improvement roadmap for seamless operations. Our data-driven approach helps you understand the current end-to-end AS-IS process, identify critical bottlenecks, and formulate a roadmap towards your business objectives.
Our lean Six Sigma experts help you with process analysis and identification of opportunities. Our collaboration with market-leading process mining tools helps you with data-driven process discovery.
We leverage process mining and lean process consulting to

Identify process bottlenecks

Eliminate waste

Formulate implementation roadmaps

Recommend scalable operating models

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Telebots™-as-a-Service

Telebots™ is a cloud-native Hyperautomation-based operations management platform to orchestrate multiple digital solutions and deliver improvements in transformational operations. Track your end-to-end digital transformation success including pipeline management, license tracking, and reusable component repository.
Our Telebots™ helps you

Overcome the challenges of insufficient operational visibility and unavailability of metrics to measure benefits from the implementation of digital solutions

Track transformation success across Robotics Development Life Cycle (RDLC) management, performance management of Telecom Process as a Service (TPaaS), contact center transformation and truck roll metrics

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Telebots™ Hyperautomation Framework

Adopt a more sophisticated approach to increase automation success, while realizing the benefits from standalone, and siloed automation. Our proven approach focuses on process re-engineering before automation and orchestration of your IT systems/applications & agent inputs through intelligent Business Process Management Systems (iBPMS).
We help you

Achieve the multiplier effects of process automation and exceed benefit commitments

Move beyond task automation using the hyperautomation framework

Orchestrate bots, people, IT applications, AI, and low-code apps, unifying the end-to-end order journey through the intelligent process orchestrator

Automate sub-processes that require conversation and aggregation of data from humans through conversational AI and low code

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Video analytics for field operations

Deliver more accurate surveys and quality job completion using AI-powered video analytics. Digitalize, enrich, and simplify the way you capture, share, and consume field data. Reduce your manual efforts through AI-based intelligent operations combined with smart hints and recommendations.
Our field service management framework integrates end-to-end automation with video analytics helping you eliminate failures and remove data mismatches. Explore our quick-to-deploy solution to

Reduce failed and repeat field visits

Improve installation time by 25%

Establish 100% remote audits

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Truck-roll Optimization

Optimize truck rolls with minimum human intervention to drive efficiency and reduce costs. Leverage our key transformation levers  such as AI/ML models, to predict service degradation and find proactive solutions.
We help you with ML-based screening to prevent Non-productive Dispatches (NPDs), omnichannel “self-service” enablement for field agents, AR/VR-based solutions for guided remote issues, and Smart AI video notes to assist field technicians.
Implementation of these transformation levers helps you

Prevent 50-60% NPDs and repeat truck rolls

Reduce OpEx by ~25%

Accelerate site surveys and automate remote/compliance audits

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CX-driven Digital Contact Centers

Boost Net Promoter Scores (NPS) and reduce customer calls by 30-40% through the digitalization of contact center operations. Our Digital-first AI/ML model leverages self-service & call deflection to increase your digital channel adoption. Build your own model to

Predict service degradation and leverage proactive solutions such as call deflection, self-service, AI-assisted customer 360, and desktop automation for agents

Deflect 20% – 25% calls, reduce abandonment rate to <5% and improve chat containment rate by 50%

Provide the next best actions to the agent and reduce AHT by 40% – 60%, using the smart agent console built with customer 360° and AI engine in backend

Track KPIs related to human & digital agents, and bots through a unified view of the contact center within the contact center transformation dashboard

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Ramon Kampinga

Senior Consultant

Ramon Kampinga is a senior management consultant specializing in the Digital Experience Platform layer for external and internal customers. He has over 15 years of experience in the Digital Service Provider (DSP) space.

Ramon has a deep understanding of DXP development best practices and leverages them into an enterprise-grade strategy to help our customers stay ahead of the competition.

As a program lead, Ramon has successfully delivered multiple transitions, enhancing customer experience, fast-tracking market delivery and ensuring customer’s growth through digital maturity. His skills have helped bridge the gap between customer journey and business expectation and unlock the value of digital transformations.

Ramon has worked for many of our customers, including Liberty Latin America (LLA), Liberty Global, UPC CH, Unity Media, Virgin Media Business, Ziggo, COIN, Cogas, Tele2, KPN & T-Mobile.

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Engage

Improve consumer engagement with hyper-personalized recommendations, leveraging our AI-powered predictive analytics designed to boost subscriber connectedness and retention. Monitor how people engage with your products, encourage your subscribers to share their opinions, and solve problems promptly to reduce subscriber churn & boost content performance.

Our AI-powered tools help you identify unhappy subscribers and quickly engage with them. Understand your subscribers’ pain points and put together a long-term subscription plan that helps them realize maximum value of the services they have bought.

Health indicator for the identification of subscribers at the risk of churn before the renewal of their subscription plans

Detection of loopholes for improving the subscriber experience and reducing new acquisition costs

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Entertain

Upgrade your platforms and processes to enable faster rollout of services. We help you analyze and understand your customers’ usage patterns as well as behaviors, to enhance customer experience with targeted content and flexible pricing.

3X acceleration in the time to rollout video services

Prediction of release stability using ML-models to take corrective actions ahead of rollouts

Proactive fixes for issues for reducing turnaround time

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Connect

Refactor your legacy monolithic platform to microservices architecture and achieve business goals including agility and flexibility. Enhance your digital capabilities to boost revenue, customer engagement, and sales conversions.

5X faster deployment of new software releases

Quick and independent deployments

Seamless upgradation of microservices versions

Maximum efficiency with minimal disruptions to existing applications and devices and reduced time-to-market

Ease of management and reliability

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Deliver

Go beyond content development to creating groundbreaking interactive experiences that compel your subscribers to come back for more. We help you deliver immersive experiences and ensure compatibility across multiple platforms and form factors.

Quick adoption to rapidly changing needs of your subscriber

Extensive automated testing for consistent experience and high-quality video streaming

Faster turnaround time and better streaming performance & rating

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Operate

Implement a customized hybrid ML-model for your CDN capacity planning built with efficient pattern recognition and self-learning capabilities. We help you evaluate the complexities in your ML methods and ensure that you get a value-driven robust model to improve the overall forecast quality.

Zero capacity failures

Proactive identification of capacity risks in different parts of the network

Timely accommodation and planning for the required future capacity

Impact assessments for new components

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Grow

Modernize and scale up your CRM, sales, and commerce systems to drive an omnichannel customer experience and increase business agility. We leverage Salesforce Media Cloud to take a scalable and industry-focused approach to transform businesses.

Global presence of 100+ Salesforce certified resources for an industry-focused approach

Salesforce accelerators for faster delivery, lower costs, and mitigation of migration risks

Omnichannel capabilities of Salesforce for delivering a superior, and unified customer experience across all devices

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Operate

Adapt your media and content operations to the rapidly changing business landscape to be efficient and scalable. We help you scale your order management, digital ad sales management, and digital-first customer support through our global multi-linguistic capabilities with a presence across the Americas, Asia, Africa, and Europe.

Adopt a comprehensive approach in digital advertisement sales, media operations & customer support operations to deliver sustainable bottom-line results.

Global delivery model to scale media and content ops

Better scalability and faster content delivery in regional languages

AI, Hyperautomation, and modern technologies

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Monetize

Leverage intelligent solutions to build custom platforms for advertisements and facilitate smoother content streaming for your subscribers across multiple devices and environments. We offer a unified platform for cross-over formats, advertisements, and live commerce to help you capture the market beyond content streaming.

Effective content distribution through a centralized information architecture aligned to data standards

Cross-platform advertising for the extension of brand presence

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Deploy

Leverage our Infrastructure-as-Code (IaC) with cloud configuration orchestrator to reduce your provisioning time and operation costs of content environments, networks, and disaster recovery. Our team of experienced cloud architects will help you reduce manual intervention in cloud provisioning using our solutions and accelerators.

Faster codification of applications and reduction in time-to-market

Easy reproducibility of systems, dynamic design, and a high level of flexibility for provisioning and managing the infrastructure using IaC

Improvement in configuration consistency and reduction in lead time

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Intelligent Network Operations and Automation

Our state-of-the-art network operations center and service operation automation services are powered by NetBots.Ai and Net.Ai.

Alarm & fault monitoring automation

Diagnostics and actions automation

Trouble Ticket (TT) automation

ML-based network capacity prediction

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Cloud-native Network and Mobile Edge

Design, build and operate a Multi-access Edge Cloud (MEC) orchestration platform to run your applications on the edge, reduce network congestion and enhance the performance of your applications, ultimately improving the end-customer experience.

Rapid application development with edge cloud environment specialized CI/CD

Certification and validation of ISV workloads for edge deployment

AI/ML-based intelligent asset management & utilization

Digital twin development

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Network Cloud Advisory

Determine the best-suited strategy for network transformation to achieve insight-driven network planning, zero-touch operations, and cost optimization. Our intelligent Cloud-Network accelerators enable faster adoption of 5G and mobile edge computing. Leverage our accelerators to create additional revenue-generating opportunities, faster monetization of your R&D investments, and improve customer experience.

Network cloud transformation consulting services

Mobile edge computing, or Multi-access edge architecture design for cloud

Design orchestration & automation to reduce errors in network operations and service management

Multi-cloud adoption framework for agility and faster cloud adoption for network workloads

Cloud methodology encompassing key transformation levers such as discovery tools, cost benefit-estimator, and network cloud design studio for highly distributed software-defined networks

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Intelligent Contact Centre Transformation powered by Google CCAI

Transform your contact center operations with our well-architected and intent-driven solution built in partnership with Google CCAI.

Next-gen bot objectives

Transparency (bots self-identify as bots)

Value (customer-centric intent system)

Easy Recovery (quick fallback without endless loops)

AI-driven automated intent management

Ready adapters for leading telephony and media technologies

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Data, ML and AI Ops

Efficiently manage the lifecycle of your projects and expedite your go-to-market endeavors using DataOps, MLOps, and AIOps services derived from our proven DevOps principles.

Scale-up ML pipelines with integrated ML data management, model development & deployment, experimenting with hyperparameters, automation, traceability, and monitoring

Automate and enhance IT operations by analyzing large volumes of IT telemetry data from disparate sources and applying suitable algorithms

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AI-driven Actionable Business Insights

Automate actions using our insights-driven AI capabilities for assistance across the data lifecycle from business case identification to proof of value and industrialization of ML models.

AI experimentation as a service to assist in conceptualizing and delivering quick experimentations, pilots, and MVPs for mission-critical use cases

AI-led insights and automation to address the need for improved customer experience optimized IT operations, predictive network maintenance, 5G rollout planning, and several other use cases

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Data Modernization

Build futuristic cloud-native data modernization solutions with embedded governance principles and privacy to store data from disparate sources. Additionally, our accelerators provide a high-speed near-real-time computation to model data for operational purposes and AI application.

Design and build cloud-native and futuristic data engineering mechanisms that include data streaming, data ingestion, data lakes, data warehouses, master data management systems, BI, and reporting platforms. Additionally, leverage our serverless technologies and advanced ML models to build a data cloud ecosystem

Implement enterprise-wide data governance that includes data lineage, data catalog, data dictionaries, data quality, and data privacy

Create an insights marketplace platform by democratizing data

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Data & AI Advisory Services

Devise your Data & AI strategy with our industry experts to accelerate the adoption of AI and automation for your future business objectives.

Define the best-suited data & AI strategy with a prime focus on business alignment, scalability, and future sustainability

Identify the right technology partners in designing the AI solutions to maximize the ROI

Design thinking workshop to identify and prioritize use cases for the Minimum Viable Product (MVP) or implementation, aligned to your strategic business objectives

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FinOps – Cloud Cost Optimization

Reduce your cloud consumption costs with our proven FinOps framework and dynamic process improvements that enable cost recovery, cost transparency and cost avoidance.

Cost recovery by efficient management & utilization of resources

Cost transparency through proper cost governance, contract management, optimized purchases, and budgeting

Cost avoidance initiatives led by architectural review, DevOps adoption, cloud as code, and automation

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Agile DevSecOps Transformation

Transform traditional DevOps to a best-in-class Site Reliability Engineering (SRE) DevSecOps ecosystem enabling faster deployment of your products and services.

DevSecOps process definition and implementation

DevSecOps tooling for CI/CD automation, service assurance, monitoring, and governance

Proven SRE best practices for the successful implementation of digital platforms

Observability implementation strategy to effectively monitor multi-layered cloud-native applications

Implementation of a robust pipeline for faster deployment, autoscaling, intelligent test and development environments

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Cloud Automation and Operations

Improve cloud operations with AI and automation at scale to drive efficiency, increase flexibility and reduce operational costs.

Orchestration of E2E infrastructure deployment on a cloud platform using Infrastructure-as-Code (IaC)

Monitoring and reporting of cloud infrastructure and services

Disaster-Recovery-as-a-Service (DRaaS)

Cloud security guardrails and compliance

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Application Modernization

Modernize your legacy applications to cloud-native architecture and accelerate your journey towards digital transformation success.

Containerize application stack to a container-ready microservices architecture

Refactor monolithic applications to cloud-native services

Re-architect & re-engineer legacy applications stack to modernized API, database, and middleware components for cloud-scale

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Cloud Migration

Cloudify your critical applications and leverage true cloud-native capabilities to maximize performance. Our comprehensive suite of cloud migration services enables faster cloud adoption and helps you reap maximum value out of your investments.

End-to-end robust migration plan adhering to the 6R’s strategy

Re-architecture, integration, and migration of workloads from on-premise to the cloud

Remediation of legacy technology debt across applications and platforms

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Cloud Strategy & Advisory

Analyze your IT landscape and select the best strategy for cloud adoption with our seasoned cloud experts and strategic partnerships with cloud hyperscalers such as the Google Cloud Platform (GCP), Amazon Web Services (AWS), and Microsoft Azure.

Cloud readiness assessment and due diligence to evaluate the right candidates for cloud migration

Defining the best-suited cloud strategy and roadmap to bring agility and accelerate cloud adoption

Consulting & design thinking workshops to identify and prioritize use cases for fast-paced implementation

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Mandeep Singh Kwatra

Partner at Prodapt

Mandeep Singh Kwatra is a partner at Prodapt, specializing in strategic advisory and transformations in Telecom, Media, and Technology sectors. With nearly 30 years of experience in this domain, his focus has been in business process and operations transformation consulting & delivering programs. Service delivery improvement, IT portfolio rationalization, enterprise capability assessment & design, and customer experience improvement are topics he is passionate about. He leverages new-age technologies & innovations including Automation, Data Analytics, and AI/ML as well as helps in the adoption of agile practices for delivery.Mandeep has garnered his experience working with tier-1 fixed-line, mobile & cable operators across the US, Europe, India, and Australia. His clients included British Telecom, AT&T, Verizon, Vodafone, Telstra, Telenet, Colt, Liberty Global, etc.

He is active in industry forums publishing and speaking at events like TMForum, IEEE, CII, etc. He also has a patent on “Method and System for Implementing a Collaborative Customer Service Model” to his name.

Mandeep did his graduation with honors in Computer Engineering and an MBA in Marketing from India. He lives in Ipswich, United Kingdom.

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Paul Termijn

MD consulting
Paul is our MD Prodapt consulting Europe. He has over 25 years of experience within the Telco industry.Paul has a thorough understanding of network inventory modeling and BSS/OSS provisioning and assurance, both on the IT level and on the process level.

As a lead architect in many business transformation programs, he has proven to be a valuable asset for all levels of the program. Paul has excellent communication skills and can communicate at all levels of the organization, from the board of directors to IT developers.

He always makes decisions with the customer in mind, focused on what is best for the customer, and is able to convince the customer of the best decision. Paul is excellent in building the bridge. He is a good listener and can function as a mediator to de-escalate situations. He knows how to pinpoint weak spots in a matter of minutes and can deduce complex matters in a simple and understandable way.

Paul has worked for many national and international Telcos like KPN, Tele2, LG, DT, Magenta, LLA, Proximus, TMNL, RoutIt, XS4All.

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Marieke Roos

Senior Consultant

Marieke is one of our BSS/OSS unit leads within Prodapt Consulting. She has been working in the telco industry for over 10 years, mainly focusing on CRM and BSS processes.

For KPN, she has done various assignments as a process analyst in the BSS domain. Apart from being a confident leader in client-facing roles, she is experienced in working with business users understanding their requirements and creating a bridge between business and IT.

Marieke also has experience in the security domain, as she has worked for the Ministry of Defense as a Security Consultant. She was exemplary in one of her projects at KPN where she improved the security level of KPN’s OSS Suite.

Marieke’s enthusiastic and positive “can-do” attitude makes her an outstanding team player for many projects.

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Rigas Parathyras

Principal Consultant

Rigas Parathyras is a principal consultant, specializing in digital solutions architecture for service providers. Apart from focusing on architecting initiatives, he defines the IT & architecture strategies for the digital and omnichannel domains. Some of the projects and domains he worked on include e-commerce, self-care portals and apps, digital TV portal and app, connectivity app and solutions for Wi-Fi & Home Gateway, integration & API management, customer identity management & SSO, B2B Digital enablement, and BSS Suite transformation.

Rigas has been working at Prodapt Consulting for 2 years. Prior to Prodapt Consulting, he worked at Liberty Global for 10 years, where he played multiple roles as Web Developer to Solutions and Enterprise Architect, while managing the Digital Architecture team.

Rigas has also worked with Orange Belgium for 2 years as Lead Digital Architect for a digital transformation program using Salesforce/Vlocity.

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Konsolidierung des Netzwerkinventars

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How to scale RPA Centre of Excellence

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How to build a solid business case for service & network orchestrator easily

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Strategies to drive efficiency and reduce cost in DSP’s retail billing operations

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Implementing Software-Defined Networking (SDN)-based traffic steering model for video on demand (VoD) services

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Transforming KPN into a digital Telco through SDN-NFV

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Delivering operational excellence through scalable RPA

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Achieving end-to-end service orchestration across hybrid networks

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Imbedding AI and robotics at the core of your operations

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Telecom Consulting Capabilities

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Network Inventory Consolidation

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SDN-NFV: Network Transformation

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Emergency-Aware Platform

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Robotic Process Automation

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Employee Engagement at Prodapt

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Employee Engagement at Prodapt

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Business Intelligence & Analytics for MVNOs

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Oil & Gas IoT Solutions

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Churn Prediction Modeling for Communication Service Providers

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Boosting Sales Through Business Intelligence & Predictive Analytics

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Key Elements in Building BI Analytics Solution for Telcos

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Optimizing Telecom Inventory Management Through Business Intelligence & Analytics

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Profitability Analysis for Communications Service Providers

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Real-Time Network Intelligence & Predictive Analytics for Communications Service Providers

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