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SUCCESS STORIES / Software Intensive Networks

Cloud-native MOP makes change control efficient in network operations.

A SaaS-based Network and Service Management (NeSM) offering, powered by robust Methods of Procedures (MOPs), enhances network performance optimization, minimizes disruptions, and fuels innovation on cloud-native digital platforms.

Background

Methods of Procedure (MOPs) are a set of instructions that provide a structured approach for executing complex network processes and tasks. MOPs are fundamental to providing a positive customer experience in network operations. Accurate network equipment configuration speeds up the process of delivering services or solutions to customers, resulting in quicker response times and improved customer satisfaction.

However, the industry is facing challenges due to outdated legacy MOPs. These manual and error-prone MOPs have been the root cause of delayed service provisioning, impeding go-live processes and detrimentally affecting the customer experience. The absence of standardized procedures coupled with complexities posed by emerging technologies intensifies these issues.

To address these shortcomings, service providers must embark on a journey to modernize MOPs and adopt a forward-looking approach. This transformation is key to enhancing the customer experience and harnessing the potential of the connected world.

30% Opex reduction due to automated processes

50%reduction in MOP implementation time

40%improvement in agent productivity

Client Situation

Our prominent communications and media client was grappling with delayed service provisioning and delivery. Addressing these challenges provides an opportunity to enhance the reliability and performance of their customer services.

To tackle this challenge, the client and the Prodapt team collaborated with a shared commitment to strategically enhance MOP execution, recognizing the importance of minimizing go-live time, mitigating revenue loss, and improving customer satisfaction.

Our cloud-native MOP solution digitizes MOP processes, enhancing operational efficiency & customer experience, and reducing costs.

Diagnosis

Our team performed a thorough evaluation of the issues associated with the current MOPs. One prominent issue we identified was the extended service delays caused by manual and error-prone MOP procedures employed for configuring network equipment. These disruptions had a detrimental impact on operational expenses (Opex), operational efficiency, and customer satisfaction, primarily due to delayed delivery.

Operational inefficiencies arose due to extensive human intervention and a lack of automation and standardized procedures within the existing MOP. This led to delays, errors, and suboptimal resource utilization, ultimately increasing operational costs, and decreasing overall efficiency.

Furthermore, inconsistent quality was another challenge faced by the client. Inaccurate or incomplete MOP execution led to misconfigurations and network instability, affecting the reliability and performance of the services offered.

Solving It

To effectively address the challenges mentioned, our recommendation was to modernize the client's legacy MOP processing by implementing a Software-as-a-Service (SaaS) based Network as a Service Model (NeSM). The user-friendly interface in the SaaS model allows network administrators to securely access configuration-related tools and functions through web-based interfaces, streamlining the process and eliminating the need for manual intervention in service provisioning.

We have leveraged digital tools and workflow automation using the SaaS model, complemented by a Network as a Service Model (NeSM) to digitize our clients' MOP processes, resulting in more efficient operations. Our approach incorporates standardized MOP templates and guidelines aligned with industry best practices, ensuring that network equipment configurations are performed with a significantly reduced risk of human errors and service disruptions compared to manual procedures.

Furthermore, the introduction of robotic automation optimized the MOP creation and provisioning process, resulting in enhanced operational efficiency. This means that the organization can now operate with a more streamlined and automated approach, significantly reducing delays and resource wastage while adhering to standardized procedures for consistent quality.

Incorporating the MOP solution into the TOM helped standardize MOPs, ensuring consistent execution of procedures. This integration enables real-time monitoring and analytics, providing data-driven insights for performance assessment, network impact analysis, and identifying areas for improvement through intuitive dashboards. This allowed network administrators to proactively identify issues or anomalies, take immediate corrective actions, and prevent potential disruptions and downtime.

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