SUCCESS STORIES / Operational Excellence
How Prodapt's automated order fallout management approach enabled the service provider to resolve order processing issues and brought service delivery to the fast lane
Responding to customer orders on time is essential for business success. Most service providers face the common challenge of fulfilling customer orders on time.
Delays in order fulfillment increase with the introduction of complex convergent systems and data integrity issues. These complexities compound with growing mergers and acquisitions, multiple migration programs, and highly customized and multifaceted orders. If not done rightly, integration and consolidation may lead to data integrity issues. Such issues lead to several order fallouts, hindering businesses from accelerating order fulfillment.
How do service providers adopt a swift resolution to data integrity issues and fulfill orders faster?
2.5Xincrease in productivity
35%reduction in the inflow of trouble tickets
98%reduction in order fallouts
A leading provider of advanced network communications and technology solutions for consumers, small businesses, enterprises, and carrier partners across the U.S., was facing a similar challenge. Increasing order fallouts and order fulfillment delays due to data integrity issues impacted their customer experience and revenue realization.
Prodapt’s order fallout management strategy helped the client reimagine their order fulfillment journey.
Multiple mergers and acquisitions over time resulted in complicated processes and system integrations. Complex IT transformations, new business processes, and human errors led to data integrity issues.
The traditional approach to fallout resolution involved a series of complex manual processes, which required significant time and resources to fix. The orders kept piling up, causing delays in order delivery.
That is where Prodapt came in and addressed the client’s data integrity issues and order fallouts.
We engaged with various stakeholders to optimize business processes & procedures involved in their order fulfillment journey. We started by assessing their order management systems to identify fragmented integrations and enhanced their systems to improve system stability.
We provided various frameworks based on TM Forum APIs to fix data integrity errors, improve data purity, and resolve order fallouts. Our automation workflows and self-healing framework helped the client automate service delivery, fix order fallout errors, and prevent 34% of repetitive activities.
In addition, we delivered an “Eyes on Glass" governance model to enable continuous monitoring and manage their enterprise applications. It helped the client accelerate order cycle time.
Prodapt's domain expertise, combined with adeptness in the order fulfillment process, helped the client to reduce order fallouts by 98%. The inflow of incidents and trouble tickets also went down by 35%. Process automation & system corrections increased productivity by 2.5X.
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