logo logo
  • logo
  • logo
  • Services
    • Generative Enterprise Modernization (GEM)
    • Generative Digital Engineering (GDE)
    • Data Modernization & AI (DM & AI)
    • Autonomous Operations (AO)
    • ServiceNow
    • Salesforce
    • Fiber
    • Semiconductors
  • Success stories
  • Insights
  • About us
    • Prodapt Red Book
    • Prodapt foundation
    • Leadership team
    • Diversity and inclusion
    • Massively distributed delivery
    • AltShift
    • Newsroom
  • Careers
  • Contact us
  • Search

About us

Prodapt Red Book

We are very proud to present you with our Red Book. The Red Book explores Prodapt’s view of the connected world. And especially the part Prodapt plays in it.

Prodapt foundation

We are on a sustainable endeavor towards making a positive difference to the world we operate in.

Leadership team

Highly driven individuals with diverse experience and strong business acumen that have a shared vision of inspiring, innovating, and impressing.

Diversity and inclusion

We believe in connecting people from diverse backgrounds to achieve our collective goal of accelerating Connectedness™.

Massively distributed delivery

Ultimate business continuity. Operate from anywhere deliver everywhere, tap talent across the world.

Alt Shift

Conversations that shift perspectives. A leadership dialogue series hosted by our CEO, Manish Vyas, featuring transformative voices from technology, business, and beyond.

Newsroom

Get the latest news and feature stories on our businesses, community initiatives, heritage, and people.

Chat with Prodapt

Chat with Prodapt kjhkjh

Online
User Image

Prodapt

Hi! Welcome to Prodapt.
How may I help you?

Input should not be more than 200 characters!

By talking to this bot, I understand that Prodapt will process my personal information in accordance with its Privacy Policy

Powered by Prodapt

SUCCESS STORIES / Operational Excellence

AI-assisted videos become the linchpin of actionable field insights

A leading service provider in North America achieved efficient field operations using an AI-powered video solution

Background

Field service excellence is the mantra for great customer experience. It is the connective tissue that defines service interactions between the product and the customer. However, inefficiencies in field services lead to overheads, increasing service providers’ costs and hampers their reputation.

According to Aberdeen’s report, repeat field visits and survey delays lead to a 25% increase in cost per order, 40% slower order fulfillment time, and a 5X increase in repair costs.

Field service organizations must have a robust system to address the growing need for reduced site visits, faster resolution, and better customer experience. How do they achieve this in today's highly competitive and customer-centric market?

menu-img

3Xfaster order fulfilment

91%reduction in failed handovers

32% reduction in field OpEx

Client Situation

A leading service provider in North America was facing a similar situation. About 60% of their installation orders needed a site survey, of which 18% required repeat surveys. In addition, manual collection of field data resulted in several errors and incomplete information.

The client had to move from traditional to an intelligent and connected field service approach, enabling field technicians to deliver significant business value.

The implementation of smart video AI technology streamlined field operations by eliminating tedious manual work and unlocking valuable insights.

Diagnosis

Due to the lack of field information, intelligence, and insights during site surveys, the client ended up with poor performance, repeat site visits, and prolonged delivery times. The surveyors manually captured field details and shared the information via traditional methods like emails. In addition, they were also relying on printouts, spreadsheets, phone calls, and text messages which were time-consuming, error-prone, and repetitive.

Solving It

Prodapt implemented an AI-powered video intelligence framework to transform field service operations. It comprised a video capturing solution, an AI-powered recommendation engine, and a smart dashboard.

The video capturing solution helped field technicians to capture data in a structured manner effortlessly. It helped them prevent missing out on critical information that would lead to repeat visits, thereby driving higher compliance and productivity. This solution also helped them control the need for re-surveys and on-site audits by enabling auditors to assess the surveyed data remotely.

The recommendation engine provided real-time AI-powered recommendations to supervisors, auditors, and field engineers, helping them address on-field challenges and roadblocks.

In addition, our smart dashboard empowered the client to spot trends, predict challenges, and drive smarter actions for management and the business at large. It also helped them make operational decisions like sourcing equipment, dispatching the right team, and getting the job done quickly and accurately.

Post-implementation of our solutions, the client could accelerate their order fulfillment by 3X. They achieved 63% reduction in field data quality snags/issues and a 91% reduction in failed handovers. In addition, they could also save 32% of costs across field operations.

July 8, 2022

Share on

RELATED SUCCESS STORIES

See all success stories

Operational Excellence

Boost Contact Center Efficiency, elevate CX with Generative AI

Prodapt seamlessly integrated ServiceNow TSM capabilities, transforming the enterprise order management journey for a prominent US client, resulting in accelerated service delivery and growth.

Operational Excellence

Harnessing Nearshoring & AI for enhanced CX, Opex reduction at contact centers

Let’s connect

How can we help?

We'd love to hear from you.

Talk to a consultant

logo
  • Services
  • Generative Enterprise Modernization
  • Generative Digital Engineering
  • Data Modernization & AI
  • Autonomous Operations
  • Fiber
  • Satcom
  • Semiconductors
  • Salesforce
  • ServiceNow
  • Success Stories
  • Insights
  • About Us
  • Prodapt Red Book
  • Prodapt Foundation
  • Leadership Team
  • Diversity & Inclusion
  • Massively Distributed Delivery Model
  • Newsroom
  • Careers
  • Life at Prodapt
  • Our Values
  • FAQs

Connect with us on

Copyright 2025 Prodapt Solutions Pvt. Ltd. All Rights Reserved Privacy Notice | Terms & Conditions

[vc_row][vc_column][vc_column_text]

Managed Programmable WAN services

Transform your E2E legacy WAN through design, engineering, and deployment of SDWAN/SASE. On Day 1, we ensure service delivery & provisioning, technical project management, and NetOps: L1‑L4 support on Day 2.

Tooling and integration frameworks for rapidly building & operating custom managed services for meeting TCO and GTM objectives. Successfully delivered to various Tier‑1 Telcos

Technology‑Labs‑as‑a‑Service for onboarding and harnessing higher volume of new technology to stay ahead of the competition

Rich co‑creation partner ecosystem with leading vendors

Orchestration capabilities to successfully craft and deliver Network‑as‑a‑Service solutions

Open API integration of a leading COTS orchestrator with digital BSS-OSS (North) and SDWAN controllers (South) for the transformation of operator legacy service fulfillment to on‑demand pay‑as‑you‑use WAN services

Open Virtual Exchange (OVX): The OVX brings ready‑to‑use automation use cases, Multi-vendor (MV)‑Lab infrastructure to mirror your environment, and provides self‑serve training, and platforms. It provides a technology vendor marketplace with network‑cloud choices, and SMEs to adopt cloud ISV (Independent Software Vendor) ecosystem services faster

[/vc_column_text][/vc_column][/vc_row]

[vc_row][vc_column][vc_column_text]

5G, Network Cloud & Edge Services

Realize early benefits by targeting shorter value-chains through our array of services, crafted to support immediate and long-term 5G transformation and monetization goals. Address vital components required to deliver your MVPs and redesign them through our agile feedback loop. The major components for MVPs include technology exploration, Virtual Network Function (VNF)/Cloud‑native VNF onboarding, benchmarking and certification, Network-Cloud solutions, and MANO + 5G OSS reshaping/integration solutions.

Collaboration with technology labs, co-creation partner ecosystem and Lab‑as‑a‑Service for bootstrapping 5G technology adoption and industrialization

Multi‑component POCs for open source (ONAP and ORAN), VNF onboarding and benchmarking, and interop testing

COTS‑based MANO solutions with Open API integration to incumbent OSS functions

Network-slicing POCs using reference orchestration and devised solutions to resolve the challenges posed by network slice services and lifecycle interdependencies

Collaboration with web‑scale operators to co‑create vertically integrated MEC and Edge Cloud orchestration

Lite Edge Orchestrator (LEO):  The LEO is a domain orchestrator for the 5G edge cloud to provision autonomous edge services and manages domain resources. It combines edge computing, and networking (5G, SDN, SDWAN) control on its southbound and exposes an open API interface for services & macro resources (Eg: TMF 638, 639, 640, etc.) for wider digital integration

[/vc_column_text][/vc_column][/vc_row]

[vc_row][vc_column][vc_column_text]

Network Analytics & Assurance

Get E2E network visibility and enable effective network transformation through our solutions for highly disaggregated networks such as Telco Cloud, IT Multi‑cloud, and 5G vRAN/ORAN. Get access to focused engineering and scalable, specialized components and integrate them into your E2E journeys using TM Forum Open APIs.

Enhanced network reliability through advanced engineering use‑cases such as Digital Twin, using components like high‑speed message bus, SIEM solutions, ELK monitoring, RCA, and discovery

Machine‑based high‑resolution and real‑time system forensics during test case runs, using multimodal data (network traces, telemetry, logs, events, and time-series metrics)

Data-sciences ability for non‑classical insights‑driven AIOps solutions for advanced operations such as predictive assurance, and intelligent network capacity prediction

Synapt: Synapt facilitates the evolution of big data analytics into an applied intelligence hub. It leverages intelligent capabilities in web‑scale operators and brings together reusable intelligent microservices to build E2E solutions.

Unified data pipelining

Easy deployment & monitoring

Faster AI/ML training using GPU

Network 360: Network 360, when used as an enabler, delivers real-time 360° network visualization to drive smart decisions.

Intelligent and convergent view of the network

Fulfillment of growing demands for network planning, network operations, and various business user communities

Network Service Assurance (NeSA):  The NeSA is an end‑to‑end service assurance solution over a unified data platform channelized from various sources

Playbook automation, automated root cause analysis, self‑remediation, and predictive maintenance

E2E visibility and advanced analytics functions for customer experience center

[/vc_column_text][/vc_column][/vc_row]

[vc_row][vc_column][vc_column_text]

Network Orchestration & Control

Leverage our experience in developing and delivering transformative, intent-driven service orchestration which efficiently co-work with legacy systems via Open API integration. We help you with both – leading COTS orchestration technologies and open-source industry orchestration initiatives.

2‑level approach on a rotational basis – COTS‑focused engineering practices, open-source expertise groups and cross‑skilling solution architects

Partnership with high-caliber OEM engineering services covering the leading technologies – Ciena BluePlanet, Nokia, Cisco NSO, ServiceNow TSM and ONAP

Fiber‑as‑a‑Service: The Fiber‑as‑a‑Service facilitates faster innovation and revenue growth with out‑of‑the‑box fiber capabilities.

Accelerate the quote to order service activation

Scale capabilities aligned to your growth faster with best of breed solution components

Service Modeler: The Service Modeler offers a rich and easy-to-use UI to design service and data models. Other features of this accelerator are as follows:

TMF & MEF Compliance: Loaded Blueprints with the TMF & MEF standards

API specification management: Define API specifications following TMF open APIs and customization

Change management: Change tracker with lifecycle management and version control

Network Service Orchestration (NeSO): The NeSO offers full lifecycle management of services across domains (xNFs) with a centralized service catalog & policy management.

Resource lifecycle management, configuration, activation, and closed-loop control

Single pane of glass for service inventory and topology, with discovery and reconciliation capabilities

[/vc_column_text][/vc_column][/vc_row]

[vc_row][vc_column][vc_column_text]

Network Automation and NetDevOps

Leverage our expertise in OSS transformation delivery across the diversity of Telco/DSP environments, and IT automation of multi‑domain hybrid networks and cloud. Transform your cost‑intensive parts of NetOps using our expert user‑defined automation framework or cloud‑age anti‑toil paradigms like Network Reliability Engineering (NRE), and Infrastructure‑as‑Code (IaC).

Data science capabilities to drive inorganic insights-based digital outcomes like network fault predictions, rapid root cause analysis, and the next best action, especially in cost-intensive operational domains

Control over cross‑domain solution development and delivery to achieve E2E agility, using our expertise in NetDevOps and test automation

NetBots.AI: NetBots.AI is a set of network microservices that does the heavy lifting of the repetitive NetOps tasks and improves the efficiency of the network engineers when scaled with a unified GUI and customizable bot catalog.

[/vc_column_text][/vc_column][/vc_row]

[vc_row][vc_column][vc_column_text]

Network Services Advisory

Formulate strategies, roadmaps, and blueprints for multi‑domain transport networks, Telco Cloud, multi‑cloud IT Infra, NetOps/NetDevOps, automation & orchestration control solutions. Transform your network with our expertise in network & cloud domain, NetOps transformation delivery, and labs‑led research/exploration in 5G/SDN/NFV/Data Science.

Actionable insights and consensus from multi‑organizational, multi-stakeholder landscapes for vital, yet conflicting priorities like security, interoperability, speed-to-market, and profitability

Evaluation and selection of the right Original Equipment Manufacturers (OEMs) and Independent Software Vendors (ISVs) for network transformation landscape

Identification of best‑in‑the‑industry solutions to adopt network of the future, that is service-oriented, flexible, and democratized

[/vc_column_text][/vc_column][/vc_row]

Konsolidierung des Netzwerkinventars

[email-download download_id=”5730″ contact_form_id=”14545″]

How to build a solid business case for service & network orchestrator easily

[email-download download_id=”13078″ contact_form_id=”4235″]

Strategies to drive efficiency and reduce cost in DSP’s retail billing operations

[email-download download_id=”7901″ contact_form_id=”4235″]

Implementing Software-Defined Networking (SDN)-based traffic steering model for video on demand (VoD) services

[email-download download_id=”7886″ contact_form_id=”4235″]

Submit a Business Proposal
[contact-form-7 404 "Not Found"]
Transforming KPN into a digital Telco through SDN-NFV

[email-download download_id=”7425″ contact_form_id=”4235″]

Delivering operational excellence through scalable RPA

[email-download download_id=”7412″ contact_form_id=”4235″]

Achieving end-to-end service orchestration across hybrid networks

[email-download download_id=”7404″ contact_form_id=”4235″]

Imbedding AI and robotics at the core of your operations

[email-download download_id=”7398″ contact_form_id=”4235″]

Register
[contact-form-7 404 "Not Found"]
Telecom Consulting Capabilities

[email-download download_id=”6167″ contact_form_id=”4235″]

Book an Appointment
[contact-form-7 404 "Not Found"]
SDN-NFV: Network Transformation

[email-download download_id=”5301″ contact_form_id=”4235″]

Emergency-Aware Platform

[email-download download_id=”4534″ contact_form_id=”4235″]

Robotic Process Automation

[email-download download_id=”4232″ contact_form_id=”4235″]

Employee Engagement at Prodapt

[email-download download_id=”4227″ contact_form_id=”4235″]

Employee Engagement at Prodapt

[email-download download_id=”4224″ contact_form_id=”4235″]

Business Intelligence & Analytics for MVNOs

[email-download download_id=”4220″ contact_form_id=”4235″]

Oil & Gas IoT Solutions

[email-download download_id=”4217″ contact_form_id=”4235″]

Churn Prediction Modeling for Communication Service Providers

[email-download download_id=”4214″ contact_form_id=”4235″]

Boosting Sales Through Business Intelligence & Predictive Analytics

[email-download download_id=”4211″ contact_form_id=”4235″]

Key Elements in Building BI Analytics Solution for Telcos

[email-download download_id=”4208″ contact_form_id=”4235″]

Optimizing Telecom Inventory Management Through Business Intelligence & Analytics

[email-download download_id=”4205″ contact_form_id=”4235″]

Profitability Analysis for Communications Service Providers

[email-download download_id=”4201″ contact_form_id=”4235″]

Real-Time Network Intelligence & Predictive Analytics for Communications Service Providers

[email-download download_id=”4197″ contact_form_id=”4235″]

Request more information
[contact-form-7 404 "Not Found"]