Archives: Newsroom

Prodapt Launches BOLDEST, a New-Age AI-Infused Creative Agency to “Defy the Quiet”

Post author By navyasree.a
Post date September 30, 2025

Dallas and Chennai, September 30, 2025

Prodapt, an AI-at-core global technology leader, today announced the launch of BOLDEST, a new entity designed to help brands navigate the complex, data-rich, AI-infused landscape of modern digital experiences. Operating at the intersection of art and science, BOLDEST blends AI and human ingenuity to create path-breaking solutions that deliver tangible business outcomes.

Over the past fifteen years, two forces have shaped digital-transformation agencies: creative design (art) and technology (science). Teams needed surface specialisms to craft engaging, channel-specific experiences, while delivering them on secure, scalable platforms. As art and science advanced in tandem, enterprises widely adopted human-centric, purpose-built design and technologies such as content management systems, e-commerce, order management, mobile apps, customer data platforms, and supplier relationship management systems—in short, systems of engagement and systems of record.

“Radical business-process change and AI have created a vortex of transformation—each accelerating the other. We see a clear opportunity to build new solutions for this market discontinuity, and that is what BOLDEST will do. Partnering with Dilip Keshu—who built an iconic, award-winning agency serving more than 500 brands—gives me great confidence that we are on solid footing. The launch of BOLDEST marks a strategic expansion for Prodapt as we create beachheads in new end markets.”

Manish Vyas | CEO & Managing Director, Prodapt.

“Business-process change, generative, descriptive, and predictive AI, creative design, and secure, scalable technology will underpin the future of commerce and brand experience. Evolutionary improvements will be augmented by revolutionary experimentation to unlock competitive dominance. We aim to be at the forefront of the changes that follow.”

Dilip Keshu | Veteran Entrepreneur and Agency Founder, who will head BOLDEST.

The new entity’s offerings include:

Advisory Services: Strategic road-mapping, business cases, and technology blueprints.
Agentic Brand Engagement: AI-powered solutions for omnichannel orchestration, live commerce, and brand amplification.
Bold Experiences: Channel/surface creative design and development, grounded in AI, for customer, workforce, and supplier experiences.

Learn more: https://theboldest.ai/

About Prodapt

Prodapt is an AI-first global technology leader that provides consulting, business reengineering, and managed services for the largest telecom and tech enterprises that are building the networks and digital experiences of tomorrow. Prodapt is a ServiceNow-invested company and has been featured as a specialist in the Gartner eMQ for Gen AI consulting and implementation services.

Connecting 1.1 billion people and 5.4 billion devices across the globe, Prodapt’s clients include Google, Amazon, PayPal, SoftBank, ServiceNow, Ciena, Verizon, Vodafone, Liberty Global, Liberty Latin America, Claro, Lumen, Windstream, Rogers, Telus, KPN, British Telecom, Deutsche Telekom, Adtran, Samsung, and many more

A “Great Place To Work^® Certified™” company, Prodapt employs over 6,000 technology and domain experts across the Americas, Europe, India, Africa, & Japan. Prodapt is part of the 130-year-old business conglomerate The Jhaver Group, which employs over 32,000 people across 80+ locations globally.

Visit www.prodapt.com for more information. Follow us on LinkedIn.

News & Events

Prodapt Announces Strategic Expansion in Alberta Through Partnership with Invest Alberta

Post author By navyasree.a
Post date July 30, 2025

Alberta, Chennai, 30th July, 2025

Prodapt, a global leader in telecom-native services and AI-driven transformation, has signed a Memorandum of Understanding (MOU) with Invest Alberta to expand its operations in the province. This strategic partnership marks a significant step in Prodapt’s North America growth strategy, with plans to deliver more than $100 million in economic impact in Alberta over five years.

“Invest Alberta’s collaboration with Prodapt represents another step toward making Alberta a hub for innovation in AI and technology investments in Alberta. Their confidence in what Alberta has to offer is an indication that our province is going in the right direction in growing a cutting-edge tech ecosystem that signals to the world that we are ready for this kind of expansion. Prodapt’s trust and collaboration help bring Alberta to the world, and equip our investors to develop global solutions based on AI technology.”

Rick Christiaanse | CEO of Invest Alberta.

Prodapt’s expansion includes establishing a nearshore delivery center to serve North American clients, with a focus on AI, cloud, and digital transformation. The company will collaborate with Alberta’s leading universities to develop AI consulting and advisory services, specializing in Sovereign AI, GenAI platforms, and next-generation software engineering.

“This expansion represents more than just growth — it’s a commitment to building lasting partnerships in one of North America’s most ambitious innovation ecosystems. We’re excited to collaborate with government, academia, and local businesses to advance the future of technology and deliver meaningful impact across Alberta.”

Manish Vyas | CEO of Prodapt.

Accelerating Digital Transformation in Western Canada

“Alberta serves as a catalyst for our vision around Sovereign AI and next-gen platform engineering. With strong university ecosystems and a government focused on digital innovation, we’re positioned to co-create solutions in AI, automation, and cloud that will benefit both Canada and global markets.”

Rajiv Papneja | Chief Technology Officer at Prodapt.

 This initiative supports Alberta’s strategic shift toward technology, clean energy, and AI-driven innovation, creating high-value opportunities for local talent and businesses. The university collaboration will include co-creating AI programs, offering real-world consulting projects, and developing a skilled workforce for tech roles.

Strengthening Local Talent and Innovation

 The partnership strengthens Alberta’s innovation landscape while positioning the province as a competitive destination for global technology investment.

“The support from Invest Alberta underscores our shared belief in Alberta’s potential as a technology and talent hub. This MOU lays the foundation for a nearshore delivery center that will serve our North American clients, while fostering innovation through close collaboration with local universities and government programs.”

Sricharan Kuppam | Canada country head, Prodapt.

“As the province’s engine for innovation, Alberta Innovates sees this MOU between Invest Alberta and Prodapt, as a big step forward for growing tech in Alberta.International partnerships like these are the key to diversifying and growing our economy. We couldn’t be happier to welcome Prodapt to the ecosystem.”

Mike Mahon | CEO Alberta Innovates.

About Prodapt

Prodapt is the largest specialized player in the Connectedness industry. As an AI-first strategic technology partner, Prodapt provides consulting, business reengineering, and managed services for the largest telecom and tech enterprises building networks and digital experiences of tomorrow. A ServiceNow-invested company, Prodapt has been recognized by Gartner as a Large, Telecom-Native, Regional IT Service Provider.

Connecting 1.1 billion people and 5.4 billion devices across the globe, Prodapt’s clients include Rogers, Telus, Verizon, Vodafone, Liberty Global, Liberty Latin America, Claro, Lumen, Windstream, KPN, Virgin Media, British Telecom, Deutsche Telekom, Google, Amazon, PayPal, SoftBank, ServiceNow, Ciena, Adtran, Samsung and many more.

Visit www.prodapt.com for more information. Follow us on LinkedIn.

News & Events

Prodapt announces agentic solutions for autonomous operations powered by NVIDIA AI platform

Post author By navyasree.a
Post date June 17, 2025

Working with human experts, AI Agents simplify & automate operations, elevate experiences

CHENNAI, INDIA, June 17th, 2025

Prodapt, a Gartner-recognized Telecom-Native services and AI integration leader, today announced a new Agentic AI based solution to drive autonomous operations for Telcos, in collaboration with NVIDIA.

The solution leverages the NVIDIA AI platform to build and deploy Telco-trained AI Agents that predict, analyze, reason, and simulate to resolve incidents impacting service quality and customer experience.

Telcos want to deliver better experiences and cut costs and AI Agents help by accelerating the next transformational leap from traditional BSS/OSS systems. This requires agile AI infrastructure, cutting-edge GenAI platforms, and AI integration skills, to enable scalability as the industry evolves beyond experimentation

As part of its Practical AI strategy, Prodapt has built a range of AI Agents across the Telecom value chain, which are powered by NVIDIA NIM™ and NVIDIA NeMo™ microservices. These agents go beyond simple actions, solving multi-step problem statements to improve operational efficiency, customer experience, revenue monetization, enterprise modernization, and accelerate the deployment of critical applications.

Autonomous Operations (AO)

The first Autonomous Agent is focused on Network operations: The Telecom network issue resolution workflow is complex – impaired by a legacy stack and inability to forecast issues or ascertain available field resources in last-mile service delivery. Prodapt’s solution inserts AI Agents across this workflow,deploying them for predictive analytics, issuing proactive alerts, finding the right Network Engineer and dispatching jobs, creating issue summaries, enabling guided resolution plans, and closing the loop after resolution. Simulations suggest the solution will enable Telcos to achieve a 30% improvement in resolution cycle time and drive better resource utilization.

“Prodapt’s AO solution developed with NVIDIA AI Enterprise is compelling for two reasons: it combines AI agents and human expertise in the most ingenious way possible, and secondly, it future-proofs Telco networks, going from reactive to proactive operations by mainstreaming Agentic AI into the full lifecycle.”

Chris Penrose | Global Head of Business Development, Telecoms, at NVIDIA.

“AI integration is turning out to be the Number One priority for the Autonomous Operations vision. With a variety of ready to use AI Agents and infrastructure providers crowding a contested market, Telcos need a guiding hand to help them provision and operate the right solutions, operated by handpicked global AI talent. Prodapt delivers what is necessary to turn PoCs into impactful solutions through our Practical AI vision with NVIDIA.”

Rajiv Papneja | CTO, Prodapt.

About Prodapt

Connecting 1.1 billion people and 5.4 billion devices across the globe, Prodapt’s clients include Google, Amazon, PayPal, SoftBank, ServiceNow, Ciena, Verizon, Vodafone, Liberty Global, Liberty Latin America, Claro, Lumen, Windstream, Rogers, Telus, KPN, Virgin Media, British Telecom, Deutsche Telekom, Adtran, Samsung, and many more.

Visit www.prodapt.com for more information. Follow us on LinkedIn.

News & Events

Circles and Prodapt Form Strategic Partnership to Accelerate Global Telco Transformation and Innovation

Post author By navyasree.a
Post date April 16, 2025

Combining Circles’ Full-Stack, Cloud-Native SaaS Platform with Prodapt’s AI-Powered Integration Expertise to Accelerate
Telco-to-Techco Transformation at Scale

Singapore, Chennai, April 16, 2025

Circles, a global telco technology company, today announced a strategic partnership with Prodapt, a Gartner-recognized telecom-native IT services leader, to help telco operators (telcos) worldwide accelerate their transformation into technology companies (techcos) and deliver cutting-edge digital customer experiences. This strategic partnership combines Circles’ full-stack, cloud-native software-as-a-service (SaaS) digital telco platform with Prodapt’s AI-powered integration and consulting expertise, enabling telecom operators to launch and scale digital-first services more rapidly and efficiently.

Under this partnership, Circles will provide its cloud-native, full-stack digital telco SaaS platform – honed through successful deployments in markets like Singapore, Japan, Middle East and the Americas – while Prodapt will leverage its deep telecom domain experience to integrate and customize these solutions for incumbent operators.

By uniting Circles’ technology with Prodapt’s delivery capabilities, telcos can accelerate their telco-to-techco transformation, launching new digital brands and services in months rather than years, personalizing customer engagements with AI-driven insights, and streamlining operations to be more agile in a fast-evolving market. For Circles, known for powering leading digital telco brands for partners such as KDDI Corporation in Japan, Telkomsel in Indonesia and AT&T in Mexico, this collaboration marks a pivotal step in extending its global SaaS footprint. For Prodapt, which has helped leading telcos leverage Practical AI solutions to drive operational efficiency and elevate experiences, the partnership enriches its portfolio of solutions aimed at modernizing networks and customer-facing platforms for the next era of connectivity.

Direct Strategic Impact for Tier-1 Telcos

Today’s telecom operators are under pressure to transform outdated infrastructure, reduce operational complexity, and meet rising customer expectations – fast. Circles’ cloud-native SaaS platform, paired with Prodapt’s global integration and transformation expertise, provides a turnkey solution to accelerate legacy modernization and Go to Market with new digital brands and services in just 16 weeks. Through efficient operations and by aligning offerings to customer needs, operators can drive stable revenue growth.

Prodapt’s proprietary GenAI framework automates legacy system data mapping to Circles’ cloud-native stack, reducing manual effort by 70% and ensuring zero service disruption during cutover. Enabling a leading Telco to fast-track their migration to the Circles platform, the solution leverages Natural Language Processing (NLP) to parse unstructured billing/CRM data and enforce TMF-compliant data governance.

Customer-Centric Transformation

Integrating Circles’ high-performance applications – designed for every customer touchpoint – with Prodapt’s deep understanding of telecom customer journeys, the partnership will enable telcos to deliver digital-first customer experiences, from onboarding to seamless daily interactions. With intuitive, frictionless service, they will drive customer satisfaction and improve retention, translating great experiences into measurable revenue growth.

“We are thrilled to partner with Prodapt, a recognized leader in telecom digital transformation services. Prodapt’s extensive integration expertise and global reach complement Circles’ innovative SaaS platform perfectly.
This collaboration validates our vision of reimagining telcos as technology companies on a global scale and reinforces our commitment to helping operators deliver next-generation experiences. Together, we will empower telcos to achieve techco agility faster – enhancing operational efficiency, unlocking new revenue streams, and delighting customers with digital-first offerings.”

Sanjay Kaul | Chief Revenue Officer, Circles.

Speed, Simplicity & Scalability – Without Disruption

One of the biggest hurdles in Telco transformation is complexity. Circles and Prodapt solve this with a streamlined implementation model that enables operators to fully deploy the Circles platform in under 16 weeks – with minimal disruption to existing systems. This dramatically shortens Time to Value and provides a clear path to scalable innovation.

“We are delighted to partner with Circles to bring an innovative offering to market. As they navigate an evolving terrain, telcos must adopt futuristic technology platforms to get ahead of the next disruption to their business. Combining Circles’ NextGen stack and Prodapt’s ability to bring it to speed in customer environments, we are creating a new and powerful strategic partner for telcos.”

Sumit Grover | Chief Growth Officer, Prodapt.

Sanjay Kaul (left), Chief Revenue Officer, Circles, and Manish Vyas (right), CEO & MD, Prodapt, after signing a partnership agreement to accelerate global telco transformation and innovation.

About Circles

Founded in 2014, Circles is a global technology company reimagining the telco industry with its innovative SaaS platform, empowering telco operators worldwide to effortlessly launch innovative digital brands or refresh existing ones, accelerating their transformation into techcos.

Today, Circles partners with leading telco operators across 14 countries and 6 continents, including KDDI Corporation, Etisalat Group (e&), AT&T, and Telkomsel, creating blueprints for future telco and digital experiences enjoyed by millions of consumers globally.

Besides its SaaS business, Circles operates two distinct businesses:

Circles.Life: A wholly-owned digital lifestyle telco brand based in Singapore, Circles.Life is powered by Circles’ SaaS platform and pioneering go-to-market strategies. It is the digital market leader in Singapore and has won numerous awards for marketing, customer service, and innovative product offerings beyond connectivity.
Jetpac : Specializing in travel tech solutions, Jetpac provides seamless eSIM roaming for over 200 destinations and innovative travel lifestyle products, redefining connectivity for digital travelers. Jetpac was awarded Travel eSIM of the Year.

Circles is backed by renowned global investors, including Peak XV Partners (formerly Sequoia), Warburg Pincus, Founders Fund, and EDBI (the investment arm of the Singapore Economic Development Board), with a track record of backing industry challengers.

About Prodapt

Prodapt is the largest specialized player in the Connectedness industry. As an AI-first strategic technology partner, Prodapt provides consulting, business reengineering, and managed services for the largest telecom and tech enterprises building networks and digital experiences of tomorrow. Prodapt has been recognized by Gartner as a Large, Telecom-Native, Regional IT Service Provider.

Connecting 1.1 billion people and 5.4 billion devices across the globe, Prodapt’s clients include Google, Amazon, PayPal, SoftBank, ServiceNow, Ciena, Verizon, Vodafone, Liberty Global, Liberty Latin America, Claro, Lumen, Windstream, Rogers, Telus, KPN, Virgin Media, British Telecom, Deutsche Telekom, Adtran, Samsung, and many more.

Visit www.prodapt.com for more information. Follow us on LinkedIn.

News & Events

Prodapt announces Telco AI factory on ServiceNow to power enterprise productivity

Post author By navyasree.a
Post date March 3, 2025

AI Agents will leverage the ServiceNow platform to drive operational efficiency, automate workflows & enhance customer experience

Barcelona, Chennai, Mar 3, 2025

Prodapt, a leading provider of consulting, business reengineering, and managed services for the telecom and technology industry, today announced AI agents built on the ServiceNow platform for enterprises to maximize productivity and accelerate business transformation.

With the trusted, unified ServiceNow platform, Telcos and Technology enterprises can seamlessly connect systems, tasks, and departments —activating enterprise-wide intelligence. Prodapt has begun developing custom AI agents on the ServiceNow platform, starting with the Customer Churn Prediction Agent, now available on the ServiceNow store . With deep industry expertise, data engineering and ServiceNow integration strengths, Prodapt will superscale development of agents across Telecom Service Management (TSM), Sales & Order Management for Telecom (SOMT), and more ServiceNow modules.

“We are thrilled to announce our AI Agents built on the ServiceNow platform. ServiceNow is redefining enterprise AI with its AI Agent control tower and AI Agent Orchestrator, turning AI from automation into true orchestration. Built on the ServiceNow platform, our AI Agents will help telcos move from AI experimentation to real impact—streamlining workflows, accelerating decision-making, and delivering business outcomes at scale.”

Rajiv Papneja | CTO of Prodapt.

“ServiceNow and Prodapt are working together to revolutionize AI-driven transformation in the telecommunications industry. By leveraging the robust capabilities of the ServiceNow platform alongside Prodapt’s extensive industry expertise, we are delivering innovative Agentic AI solutions that seamlessly integrate and automate workflows, enhance operational efficiency, and drive significant business outcomes.”

Michael Park | senior vice president and global head of AI GTM at ServiceNow.

About Prodapt

Prodapt is the largest specialized player in the Connectedness industry. As an AI-first strategic technology partner, Prodapt provides consulting, business reengineering, and managed services for the largest telecom and tech enterprises building networks and digital experiences of tomorrow. Prodapt has been recognized by Gartner as a Large, Telecom-Native, Regional IT Service Provider.

Connecting 1.1 billion people and 5.4 billion devices across the globe, Prodapt’s clients include Google, Amazon, SoftBank, PayPal, Verizon, Vodafone, Liberty Global, Liberty Latin America, Claro, Lumen, Windstream, Rogers, Telus, KPN, Virgin Media, British Telecom, Deutsche Telekom, Adtran, Samsung, and many more. 

A “Great Place To Work^® Certified™” company, Prodapt employs over 6,000 technology and domain experts in 30+ countries. Prodapt is part of the 130-year-old business conglomerate The Jhaver Group, which employs over 32,000 people across 80+ locations globally.

Visit www.prodapt.com for more information. Follow us on LinkedIn.

News & Events

Prodapt launches data in a box app for fibre operators, on Snowflake

Post author By navyasree.a
Post date March 3, 2025

OneFibreData converges data, generates insights 2x faster & sets the stage for intelligent decisions

March 3, 2025

BARCELONA, Spain & CHENNAI, India–(BUSINESS WIRE)– Prodapt, a leading provider of consulting, business reengineering & managed services for the telecom & technology industry, today announced OneFibreData, a Snowflake-powered application for fibre broadband providers to use data to make operations efficient, customer experiences effortless and set the stage for Agentic AI workflows.

Fragmented enterprise data and siloed functions make it hard to build intelligent, synchronized operations.OneFibreData solves it by integrating and ingesting data from multiple sources — cloud, on-prem and APIs — to build fast-scaling, governable data ecosystems.

With faster data mart development, simpler querying, and cleaner reporting & visualization, it prepares the ground for actionable data analytics. With data providing a guiding light for every business decision – from optimizing field operations to improving customer issue resolution rate – organizations become nimble-footed players in the evolving market. Through a data marketplace, the solution democratizes data insights across the organization to help managers track and elevate functional performance.

“Now, with all our data in one place, we are able to deploy AI use cases at
scale – much sooner than anticipated.”

Niel Styles | Director of Information Architecture at CityFibre.

“OneFibreData combines the Snowflake Data Cloud platform with Prodapt’s system integration expertise to put together a robust enterprise data platform for customers. Performing various data workloads, including GenAI workloads, Snowflake’s platform is the ideal choice for Telecom operators with multi-geo, multi-cloud environments looking to unify, analyze, share and leverage their data to power intelligent decisions and growth.”

Jon Penrose | Telecom Industry Principal at Snowflake.

“OneFibreData arrives at an important time in the AI era, As we go further,
Large Language Models (LLMs) will become increasingly commoditized, making quality, governance & scalability of data platforms the true success factor of GenAI models. Prodapt will continuously expand capabilities and features towards making OneFibreData the default solution to power AI workloads.”

Rajiv Papneja | CTO of Prodapt.

About Snowflake

Snowflake makes enterprise AI easy, efficient and trusted. More than 10,000 companies around the globe, including hundreds of the world’s largest, use Snowflake’s AI Data Cloud to share data, build applications, and power their business with AI. The era of enterprise AI is here. Learn more at  snowflake.com (NYSE: SNOW).

About Prodapt

Prodapt is the largest specialized player in the Connectedness industry. As an AI-first strategic technology partner, Prodapt provides consulting, business reengineering, and managed services for the largest telecom and tech enterprises building networks and digital experiences of tomorrow. Prodapt has been recognized by Gartner as a Large, Telecom-Native, Regional IT Service Provider.

Visit www.prodapt.com for more information. Follow us on LinkedIn.

News & Events

Prodapt partners with Temporal to offer platform for building resilient enterprise apps

Post author By navyasree.a
Post date November 12, 2024

Partnership will accelerate & streamline software development and scale fault-tolerant apps reliably for telecom & technology enterprises

Chennai, Seattle, Nov. 12

Prodapt, a leading provider of consulting, business reengineering, and managed services for the telecom and technology industry, today announced a strategic partnership with Temporal to streamline and accelerate the software development lifecycle for enterprises. Temporal is a durable execution platform pioneering custom software development that increases throughput efficiency of complex processes, custom products, and greatly simplifies distributed systems.

Temporal allows developers to focus on writing business logic as code, abstracting away process complexities and helping technology teams gain a head start in delivering enterprise capabilities faster. With Temporal, Prodapt will help clients speed up software delivery, build resilience through insights into app performance, and deliver improved experiences to their customers.

“Temporal is excited about the opportunities this partnership with Prodapt presents. Together, we will bring the innovation, simplicity, and modernization necessary to the largest Telcos in the world, and many other global enterprises, to scale AI outcomes faster.”

Samar Abbas | CEO of Temporal Technologies.

“We are thrilled to partner with Temporal and supercharge software development & deployment for our client workflows. There is a growing need to innovate with AI and deliver disruptive services faster, while optimizing operations with lean teams. Prodapt’s deep transformation expertise and AI-first approach will combine with Temporal’s open-source software platform, creating a compelling solution to deliver these outcomes for our customers.”

Manish Vyas | MD & CEO, Prodapt.

About Temporal

Temporal is an Open-Source Durable Execution solution that abstracts away the complexity of building scalable, distributed applications and lets developers focus on what matters – delivering reliable applications, faster. It improves meaningful engineering metrics that are directly tied to revenue, like development velocity and system reliability, and allows you to track every step of every application execution, so you gain valuable insight into your business. Temporal Cloud provides a managed service backed by the originators of the project. It has been adopted by thousands for mission-critical applications, including Snap, Hashicorp, Alaska Airlines, Nvidia, and Brex. Learn more at  temporal.io.

About Prodapt

Prodapt is the largest specialized player in the Connectedness industry. As an AI-first strategic technology partner, Prodapt provides consulting, business reengineering, and managed services for the largest telecom and tech enterprises building networks and digital experiences of tomorrow. Prodapt has been recognized by Gartner as a Large, Telecom-Native, Regional IT Service Provider.

Connecting 1.1 billion people and 5.4 billion devices across the globe, Prodapt’s clients include Google, Amazon, PayPal, Verizon, Vodafone, Liberty Global, Liberty Latin America, Claro, Lumen, Windstream, Rogers, Telus, KPN, Virgin Media, British Telecom, Deutsche Telekom, Adtran, Samsung, and many more.

Visit www.prodapt.com for more information. Follow us on LinkedIn.

News & Events

Prodapt bolsters Americas service delivery capability with expanded nearshore center in Panama

Post author By gayathri.b
Post date August 26, 2024

Increased capacity, AI-led solutions to further improve customer experience and operational efficiency for customers

Panama City, Aug. 26

Prodapt, a leading provider of consulting, engineering and transformation services for the telecom and technology industry, today announced the completion of the first phase of expansion of its nearshore operations center in Panama. The expanded center seats technology and domain experts working with the largest Communications Service Providers (CSPs) across the Americas.

The expanded center was inaugurated by Pabitra Margherita, India’s Minister of State for External Affairs and Textiles, and Dr. Sumit Seth, India’s Ambassador to Panama, in the presence of senior executives from Prodapt and leading CSPs in the region.

The center continues to hire experts in cloud computing, AI-powered customer service & process optimization, and technical support. Prodapt chose Panama for its strategic location, multi-lingual skills, emerging digital engineering talent, and the favorable business and policy environment fostered by the Government of Panama. Along with the newly announced onshore center in Puerto Rico and the Americas Innovation Center in Dallas, Prodapt will further enhance capability to deliver comprehensive, AI-powered, and always-on services to clients. 

“The Panama delivery center is among our most strategic operations facilities worldwide. Established in 2020 as a nearshore option for US customers, this center has now grown exponentially, powered by some of the best technical talent in the industry and remarkable technology capabilities. Prodapt will continue to invest in our Panama center as we expand our portfolio of AI-first offerings and solutions for clients across the Americas.”

Manish Vyas | MD & CEO of Prodapt.

“I am pleased to know that Prodapt is expanding fast in Panama. Panama offers unmatched geographic advantage and advanced skills ecosystems for service providers to better serve the Americas region. The Indian government is constantly working with the Government of Panama to help firms to maximize their reach in their target regions. As the first India-headquartered technology services & consulting provider to set up operations and expand in Panama, I am confident that Prodapt will further scale its operations and deliver technology-led differentiation to clients.”

Dr. Sumit Seth | India’s Ambassador to Panama

About Prodapt

Prodapt is the largest and fastest-growing specialized player in the Connectedness industry, recognized by Gartner as a Large, Telecom-Native, Regional IT Service Provider across North America, Europe and Latin America. With its singular focus on the domain, Prodapt has built deep expertise in the most transformative technologies that connect our world.

Prodapt is a trusted partner for enterprises across all layers of the Connectedness vertical. Prodapt designs, configures, and operates solutions across their digital landscape, network infrastructure, and business operations – and crafts experiences that delight their customers.

Today, Prodapt’s clients connect 1.1 billion people and 5.4 billion devices, and are among the largest telecom, media, and internet firms in the world. Prodapt works with Google, Amazon, Verizon, Vodafone, Liberty Global, Liberty Latin America, Claro, Lumen, Windstream, Rogers, Telus, KPN, Virgin Media, British Telecom, Deutsche Telekom, Adtran, Samsung, and many more.

A “Great Place To Work^® Certified™” company, Prodapt employs over 6,000 technology and domain experts in 30+ countries across North America, Latin America, Europe, Africa, and Asia. Prodapt is part of the 130-year-old business conglomerate The Jhaver Group, which employs over 30,000 people across 80+ locations globally.

Visit www.prodapt.com for more information. Follow us on LinkedIn.

News & Events

 Prodapt announces Americas Innovation Center in Dallas, reaffirms AI focus  

Post author By navyasree.a
Post date August 19, 2024

Further expanding onshore delivery capacity, the center will help clients accelerate AI adoption to enhance operational efficiency & customer experience

Dallas, Texas, Aug. 19 — Prodapt, a leading provider of consulting, engineering, and transformation services for the telecom and technology industry, today announced its Americas Innovation Center (AIC) in Dallas, Texas. Building on Prodapt’s onshore service delivery capability, the center is designed to help clients deeply integrate AI capabilities, particularly GenAI, into their IT, network & business operations to enhance organizational efficiency and customer experience.

Housed in Prodapt’s new facility in Richardson, Texas, in the Dallas metroplex, the AIC will feature an AI for Customer Experience lab  to fast-track  concept-to-market journeys for next-generation digital products and experiences. 

Prodapt will expand its team of experts in data analytics, cloud computing, and advanced AI technologies for the innovation center. Equipped with an executive briefing facility, the AIC will deepen Prodapt’s engagement with the AI- and digital-native startup ecosystem, leading technology institutes, and research firms in the Dallas-Fort Worth area, fostering strategic partnerships.

“The Americas Innovation Center is our commitment to embedding AI into every service and solution we deliver to clients. Our clients rely on us to drive AI-powered transformation, realize autonomous operations, and deliver intuitive, digital-first customer experiences. With deep transformation expertise & comprehensive technology partnerships, Prodapt will help bring their technology vision to reality.”

Manish Vyas | MD & CEO of Prodapt.

“We are excited about Prodapt’s expansion in Richardson. Richardson’s innovation ecosystem offers a highly conducive environment for fostering technology thought leadership and ease of doing business. With this expansion, Prodapt will significantly contribute to economic progress in Texas. We will continue to support Prodapt as they expand their presence in Richardson.”

Bob Dubey | Mayor of Richardson, Texas.

The inauguration will be attended by senior leaders from the telecom and technology industries and thought leaders from the DFW technology and business community.

About Prodapt

Visit www.prodapt.com for more information. Follow us on LinkedIn.

News & Events

Prodapt appoints Manish Vyas as MD & CEO

Post author By navyasree.a
Post date July 31, 2024

Chennai, India, July 31, 2024

Prodapt, a leading provider of consulting, engineering and transformation services for the telecom and technology industry, today announced the appointment of Manish Vyas as MD and Chief Executive Officer (CEO).  

Manish joined Prodapt as Executive Director earlier this year, bringing with him over 23 years of experience at Tech Mahindra. He brings a deep understanding of building scaled businesses in the CMT industry, having led multiple lines of global businesses.

“The Board is delighted to announce the appointment of Manish Vyas as CEO and MD of Prodapt. Manish steps into a strong Prodapt platform and a recognized leader in the CMT space. I have worked closely with Manish over the past few months and witnessed his strategic thinking, focus on talent development, and customer-centric mindset. I am sure Manish will drive our business to achieve scale and further propel Prodapt’s offerings and capabilities to becoming AI-first and AI-at-core.”

Vedant Jhaver | Founder & Chairman of Prodapt

Vedant also extended gratitude to Harsha Kumar for his leadership and contributions over the past eight years: “I want to thank Harsha for his exceptional leadership and the many milestones Prodapt has achieved under his guidance. Harsha will be transitioning to an advisory role at Prodapt, continuing to support the Board.”

“Prodapt is a unique and world-class company with thousands of highly talented and proud Prodaptians. I am honored and grateful to Vedant and the Prodapt board for this incredible opportunity to be part of this remarkable institution. Along with Prodapt’s brilliant leadership teams, we are committed to becoming the most customer-centric and innovative company powered by an AI-first approach. I also want to extend my appreciation to the Prodapt ecosystem partners as we continue our mission to build disruptive solutions for our esteemed customers.”

Manish Vyas | MD and Chief Executive Officer (CEO)

About Prodapt

Prodapt is a trusted partner for enterprises across all layers of the Connectedness vertical. We design, configure, and operate solutions across their digital landscape, network infrastructure, and business operations – and craft experiences that delight their customers.

Today, our clients connect 1.1 billion people and 5.4 billion devices, and are among the largest telecom, media, and internet firms in the world. Prodapt works with Google, Amazon, Verizon, Vodafone, Liberty Global, Liberty Latin America, Claro, Lumen, Windstream, Rogers, Telus, KPN, Virgin Media, British Telecom, Deutsche Telekom, Adtran, Samsung, and many more.

Visit www.prodapt.com for more information. Follow us on LinkedIn

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Dallas and Chennai, September 30, 2025

About Prodapt

Alberta, Chennai, 30th July, 2025

Accelerating Digital Transformation in Western Canada

Strengthening Local Talent and Innovation

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Working with human experts, AI Agents simplify & automate operations, elevate experiences

CHENNAI, INDIA, June 17th, 2025

Autonomous Operations (AO)

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Combining Circles’ Full-Stack, Cloud-Native SaaS Platform with Prodapt’s AI-Powered Integration Expertise to Accelerate Telco-to-Techco Transformation at Scale

Singapore, Chennai, April 16, 2025

Direct Strategic Impact for Tier-1 Telcos

Customer-Centric Transformation

Speed, Simplicity & Scalability – Without Disruption

About Circles

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AI Agents will leverage the ServiceNow platform to drive operational efficiency, automate workflows & enhance customer experience

Barcelona, Chennai, Mar 3, 2025

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OneFibreData converges data, generates insights 2x faster & sets the stage for intelligent decisions

March 3, 2025

About Snowflake

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Partnership will accelerate & streamline software development and scale fault-tolerant apps reliably for telecom & technology enterprises

Chennai, Seattle, Nov. 12

About Temporal

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Increased capacity, AI-led solutions to further improve customer experience and operational efficiency for customers

Panama City, Aug. 26

About Prodapt

Further expanding onshore delivery capacity, the center will help clients accelerate AI adoption to enhance operational efficiency & customer experience

About Prodapt

Chennai, India, July 31, 2024

About Prodapt

Combining Circles’ Full-Stack, Cloud-Native SaaS Platform with Prodapt’s AI-Powered Integration Expertise to Accelerate
Telco-to-Techco Transformation at Scale

Increased capacity, AI-led solutions to further improve customer experience and operational efficiency for customers