logo logo
  • logo
  • logo
  • Services
    • Generative Enterprise Modernization (GEM)
    • Generative Digital Engineering (GDE)
    • Data Modernization & AI (DM & AI)
    • Autonomous Operations (AO)
    • ServiceNow
    • Salesforce
    • Fiber
    • Semiconductors
  • Success stories
  • Insights
  • About us
    • Prodapt Red Book
    • Prodapt foundation
    • Leadership team
    • Diversity and inclusion
    • Massively distributed delivery
    • AltShift
    • Newsroom
  • Careers
  • Contact us
  • Search

About us

Prodapt Red Book

We are very proud to present you with our Red Book. The Red Book explores Prodapt’s view of the connected world. And especially the part Prodapt plays in it.

Prodapt foundation

We are on a sustainable endeavor towards making a positive difference to the world we operate in.

Leadership team

Highly driven individuals with diverse experience and strong business acumen that have a shared vision of inspiring, innovating, and impressing.

Diversity and inclusion

We believe in connecting people from diverse backgrounds to achieve our collective goal of accelerating Connectedness™.

Massively distributed delivery

Ultimate business continuity. Operate from anywhere deliver everywhere, tap talent across the world.

Alt Shift

Conversations that shift perspectives. A leadership dialogue series hosted by our CEO, Manish Vyas, featuring transformative voices from technology, business, and beyond.

Newsroom

Get the latest news and feature stories on our businesses, community initiatives, heritage, and people.

Chat with Prodapt

Chat with Prodapt kjhkjh

Online
User Image

Prodapt

Hi! Welcome to Prodapt.
How may I help you?

Input should not be more than 200 characters!

By talking to this bot, I understand that Prodapt will process my personal information in accordance with its Privacy Policy

Powered by Prodapt

SUCCESS STORIES / FUERZA DE VENTAS

Las experiencias hiperpersonalizadas pegan a los clientes a una marca

Cómo el segundo proveedor de servicios de telecomunicaciones más grande de los EE. UU. transforma la experiencia de sus clientes mayoristas y B2B utilizando Salesforce CRM

Background

Las empresas de tecnología de todo el mundo están adoptando niveles nuevos e innovadores de experiencia del cliente para satisfacer las expectativas cambiantes de los clientes. Proporcionar una experiencia coherente y personalizada en todos los canales es fundamental.

A pesar de los importantes avances en las estrategias de personalización, muchas empresas no pueden deleitar a sus clientes. Para ofrecer una experiencia centrada en el cliente, una empresa debe replantearse sus aplicaciones de TI y de los clientes, innovar más rápido y transformar sus operaciones.

Pero, ¿qué cambios debe experimentar un proveedor de servicios para ofrecer una experiencia digital holística más rápido?

menu-img

35%ACELERACIÓN DEL EN LOS LANZAMIENTOS DE OFERTAS

Client Situation

Nuestro cliente, el segundo gigante de las telecomunicaciones más grande de los EE. UU., ha estado operando a nivel mundial durante décadas.

Teniendo en cuenta las tendencias actuales en personalización y digitalización, nuestro cliente quería ofrecer experiencias digitales personalizadas a sus clientes. Habían decidido modernizar sus plataformas y herramientas de experiencia del cliente, lo que era ineficiente y requería mucho esfuerzo manual.

El cliente comenzó su viaje de transformación digital de sus portales de socios B2B y mayoristas, con una plataforma avanzada de Salesforce CRM como piedra angular. También querían acelerar los lanzamientos de productos en sus portales.

La experiencia en el dominio de Prodapt, combinada con la tecnología de Salesforce, permitió al cliente reimaginar las experiencias de los clientes y reavivar el crecimiento del negocio.

Diagnosis

Nuestro cliente contaba con un amplio portafolio de productos y servicios. Sin embargo, debido a la falta de un enfoque unificado, sus líneas de productos ofrecían experiencias centradas en el producto en lugar de una experiencia coherente centrada en el cliente.

El cliente necesitaba una transformación de su portal de socios mayoristas y B2B para aliviar las molestias operativas y mejorar la experiencia del cliente. Dependían de herramientas basadas en Excel para los procesos de productos y precios, que eran manuales y requerían mucho tiempo.

Sus portales estaban ralentizando el tiempo de comercialización de los productos.

Solving It

Prodapt diseñó, rediseñó y desarrolló los portales de socios mayoristas y B2B del cliente para permitir recorridos de clientes sin problemas en todas las líneas de productos.

Al consolidar los sistemas heredados y las funcionalidades de CRM en Salesforce, ayudamos al cliente a adoptar una transformación de CRM de extremo a extremo. Implementamos Salesforce CPQ con otras potentes capacidades como Communications Cloud, Sales Cloud y Services Cloud para reinventar la experiencia del cliente.

Al desarrollar un marco GPO (Oferta de Productos Genéricos), facilitamos el lanzamiento de nuevos productos con información adecuada sobre el producto. También integramos contratos firmados digitalmente que permitieron a los clientes firmar documentos de forma segura a través de Salesforce de forma electrónica.

Al implementar de manera efectiva las funciones altamente configurables y escalables de Salesforce, permitimos que el cliente se convirtiera en una organización centrada en el cliente y brindara una experiencia de usuario consistente en todas las plataformas.

Al implementar nuestras soluciones, el cliente aceleró el lanzamiento de nuevas ofertas en un 35%. También mejoraron significativamente la eficiencia y la escalabilidad del sistema y permitieron la fijación de precios específicos para el cliente a nivel de producto.

septiembre 21, 2022

Share on

RELATED SUCCESS STORIES

See all success stories

FUERZA DE VENTAS

La hiperpersonalización crea “experiencias mágicas” y genera confianza en el cliente

La modernización del CRM con un enfoque “Customer-first” permitió a una empresa líder en comunicaciones combatir a los competidores nativos digitales

FUERZA DE VENTAS

Reinventando la experiencia mayorista de fibra para una nueva FiberCo de EE. UU. – GIGAPOWER

Habilitado por la solución BoltSpeed ​​de Prodapt, que acelera el tiempo de comercialización de servicios mayoristas de fibra.

Let’s connect

How can we help?

We'd love to hear from you.

Talk to a consultant

logo
  • Services
  • Generative Enterprise Modernization
  • Generative Digital Engineering
  • Data Modernization & AI
  • Autonomous Operations
  • ServiceNow
  • Salesforce
  • Fiber
  • Semiconductors
  • Success Stories
  • Insights
  • About Us
  • Prodapt Red Book
  • Prodapt Foundation
  • Leadership Team
  • Diversity & Inclusion
  • Massively Distributed Delivery Model
  • Newsroom
  • Careers
  • Life at Prodapt
  • Our Values
  • FAQs

Connect with us on

Copyright 2025 Prodapt Solutions Pvt. Ltd. All Rights Reserved Privacy Notice | Terms & Conditions

[vc_row][vc_column][vc_column_text]

Managed Programmable WAN services

Transform your E2E legacy WAN through design, engineering, and deployment of SDWAN/SASE. On Day 1, we ensure service delivery & provisioning, technical project management, and NetOps: L1‑L4 support on Day 2.

Tooling and integration frameworks for rapidly building & operating custom managed services for meeting TCO and GTM objectives. Successfully delivered to various Tier‑1 Telcos

Technology‑Labs‑as‑a‑Service for onboarding and harnessing higher volume of new technology to stay ahead of the competition

Rich co‑creation partner ecosystem with leading vendors

Orchestration capabilities to successfully craft and deliver Network‑as‑a‑Service solutions

Open API integration of a leading COTS orchestrator with digital BSS-OSS (North) and SDWAN controllers (South) for the transformation of operator legacy service fulfillment to on‑demand pay‑as‑you‑use WAN services

Open Virtual Exchange (OVX): The OVX brings ready‑to‑use automation use cases, Multi-vendor (MV)‑Lab infrastructure to mirror your environment, and provides self‑serve training, and platforms. It provides a technology vendor marketplace with network‑cloud choices, and SMEs to adopt cloud ISV (Independent Software Vendor) ecosystem services faster

[/vc_column_text][/vc_column][/vc_row]

[vc_row][vc_column][vc_column_text]

5G, Network Cloud & Edge Services

Realize early benefits by targeting shorter value-chains through our array of services, crafted to support immediate and long-term 5G transformation and monetization goals. Address vital components required to deliver your MVPs and redesign them through our agile feedback loop. The major components for MVPs include technology exploration, Virtual Network Function (VNF)/Cloud‑native VNF onboarding, benchmarking and certification, Network-Cloud solutions, and MANO + 5G OSS reshaping/integration solutions.

Collaboration with technology labs, co-creation partner ecosystem and Lab‑as‑a‑Service for bootstrapping 5G technology adoption and industrialization

Multi‑component POCs for open source (ONAP and ORAN), VNF onboarding and benchmarking, and interop testing

COTS‑based MANO solutions with Open API integration to incumbent OSS functions

Network-slicing POCs using reference orchestration and devised solutions to resolve the challenges posed by network slice services and lifecycle interdependencies

Collaboration with web‑scale operators to co‑create vertically integrated MEC and Edge Cloud orchestration

Lite Edge Orchestrator (LEO):  The LEO is a domain orchestrator for the 5G edge cloud to provision autonomous edge services and manages domain resources. It combines edge computing, and networking (5G, SDN, SDWAN) control on its southbound and exposes an open API interface for services & macro resources (Eg: TMF 638, 639, 640, etc.) for wider digital integration

[/vc_column_text][/vc_column][/vc_row]

[vc_row][vc_column][vc_column_text]

Network Analytics & Assurance

Get E2E network visibility and enable effective network transformation through our solutions for highly disaggregated networks such as Telco Cloud, IT Multi‑cloud, and 5G vRAN/ORAN. Get access to focused engineering and scalable, specialized components and integrate them into your E2E journeys using TM Forum Open APIs.

Enhanced network reliability through advanced engineering use‑cases such as Digital Twin, using components like high‑speed message bus, SIEM solutions, ELK monitoring, RCA, and discovery

Machine‑based high‑resolution and real‑time system forensics during test case runs, using multimodal data (network traces, telemetry, logs, events, and time-series metrics)

Data-sciences ability for non‑classical insights‑driven AIOps solutions for advanced operations such as predictive assurance, and intelligent network capacity prediction

Synapt: Synapt facilitates the evolution of big data analytics into an applied intelligence hub. It leverages intelligent capabilities in web‑scale operators and brings together reusable intelligent microservices to build E2E solutions.

Unified data pipelining

Easy deployment & monitoring

Faster AI/ML training using GPU

Network 360: Network 360, when used as an enabler, delivers real-time 360° network visualization to drive smart decisions.

Intelligent and convergent view of the network

Fulfillment of growing demands for network planning, network operations, and various business user communities

Network Service Assurance (NeSA):  The NeSA is an end‑to‑end service assurance solution over a unified data platform channelized from various sources

Playbook automation, automated root cause analysis, self‑remediation, and predictive maintenance

E2E visibility and advanced analytics functions for customer experience center

[/vc_column_text][/vc_column][/vc_row]

[vc_row][vc_column][vc_column_text]

Network Orchestration & Control

Leverage our experience in developing and delivering transformative, intent-driven service orchestration which efficiently co-work with legacy systems via Open API integration. We help you with both – leading COTS orchestration technologies and open-source industry orchestration initiatives.

2‑level approach on a rotational basis – COTS‑focused engineering practices, open-source expertise groups and cross‑skilling solution architects

Partnership with high-caliber OEM engineering services covering the leading technologies – Ciena BluePlanet, Nokia, Cisco NSO, ServiceNow TSM and ONAP

Fiber‑as‑a‑Service: The Fiber‑as‑a‑Service facilitates faster innovation and revenue growth with out‑of‑the‑box fiber capabilities.

Accelerate the quote to order service activation

Scale capabilities aligned to your growth faster with best of breed solution components

Service Modeler: The Service Modeler offers a rich and easy-to-use UI to design service and data models. Other features of this accelerator are as follows:

TMF & MEF Compliance: Loaded Blueprints with the TMF & MEF standards

API specification management: Define API specifications following TMF open APIs and customization

Change management: Change tracker with lifecycle management and version control

Network Service Orchestration (NeSO): The NeSO offers full lifecycle management of services across domains (xNFs) with a centralized service catalog & policy management.

Resource lifecycle management, configuration, activation, and closed-loop control

Single pane of glass for service inventory and topology, with discovery and reconciliation capabilities

[/vc_column_text][/vc_column][/vc_row]

[vc_row][vc_column][vc_column_text]

Network Automation and NetDevOps

Leverage our expertise in OSS transformation delivery across the diversity of Telco/DSP environments, and IT automation of multi‑domain hybrid networks and cloud. Transform your cost‑intensive parts of NetOps using our expert user‑defined automation framework or cloud‑age anti‑toil paradigms like Network Reliability Engineering (NRE), and Infrastructure‑as‑Code (IaC).

Data science capabilities to drive inorganic insights-based digital outcomes like network fault predictions, rapid root cause analysis, and the next best action, especially in cost-intensive operational domains

Control over cross‑domain solution development and delivery to achieve E2E agility, using our expertise in NetDevOps and test automation

NetBots.AI: NetBots.AI is a set of network microservices that does the heavy lifting of the repetitive NetOps tasks and improves the efficiency of the network engineers when scaled with a unified GUI and customizable bot catalog.

[/vc_column_text][/vc_column][/vc_row]

[vc_row][vc_column][vc_column_text]

Network Services Advisory

Formulate strategies, roadmaps, and blueprints for multi‑domain transport networks, Telco Cloud, multi‑cloud IT Infra, NetOps/NetDevOps, automation & orchestration control solutions. Transform your network with our expertise in network & cloud domain, NetOps transformation delivery, and labs‑led research/exploration in 5G/SDN/NFV/Data Science.

Actionable insights and consensus from multi‑organizational, multi-stakeholder landscapes for vital, yet conflicting priorities like security, interoperability, speed-to-market, and profitability

Evaluation and selection of the right Original Equipment Manufacturers (OEMs) and Independent Software Vendors (ISVs) for network transformation landscape

Identification of best‑in‑the‑industry solutions to adopt network of the future, that is service-oriented, flexible, and democratized

[/vc_column_text][/vc_column][/vc_row]

Konsolidierung des Netzwerkinventars

[email-download download_id=”5730″ contact_form_id=”14545″]

How to build a solid business case for service & network orchestrator easily

[email-download download_id=”13078″ contact_form_id=”4235″]

Strategies to drive efficiency and reduce cost in DSP’s retail billing operations

[email-download download_id=”7901″ contact_form_id=”4235″]

Implementing Software-Defined Networking (SDN)-based traffic steering model for video on demand (VoD) services

[email-download download_id=”7886″ contact_form_id=”4235″]

Submit a Business Proposal
[contact-form-7 404 "Not Found"]
Transforming KPN into a digital Telco through SDN-NFV

[email-download download_id=”7425″ contact_form_id=”4235″]

Delivering operational excellence through scalable RPA

[email-download download_id=”7412″ contact_form_id=”4235″]

Achieving end-to-end service orchestration across hybrid networks

[email-download download_id=”7404″ contact_form_id=”4235″]

Imbedding AI and robotics at the core of your operations

[email-download download_id=”7398″ contact_form_id=”4235″]

Register
[contact-form-7 404 "Not Found"]
Telecom Consulting Capabilities

[email-download download_id=”6167″ contact_form_id=”4235″]

Book an Appointment
[contact-form-7 404 "Not Found"]
SDN-NFV: Network Transformation

[email-download download_id=”5301″ contact_form_id=”4235″]

Emergency-Aware Platform

[email-download download_id=”4534″ contact_form_id=”4235″]

Robotic Process Automation

[email-download download_id=”4232″ contact_form_id=”4235″]

Employee Engagement at Prodapt

[email-download download_id=”4227″ contact_form_id=”4235″]

Employee Engagement at Prodapt

[email-download download_id=”4224″ contact_form_id=”4235″]

Business Intelligence & Analytics for MVNOs

[email-download download_id=”4220″ contact_form_id=”4235″]

Oil & Gas IoT Solutions

[email-download download_id=”4217″ contact_form_id=”4235″]

Churn Prediction Modeling for Communication Service Providers

[email-download download_id=”4214″ contact_form_id=”4235″]

Boosting Sales Through Business Intelligence & Predictive Analytics

[email-download download_id=”4211″ contact_form_id=”4235″]

Key Elements in Building BI Analytics Solution for Telcos

[email-download download_id=”4208″ contact_form_id=”4235″]

Optimizing Telecom Inventory Management Through Business Intelligence & Analytics

[email-download download_id=”4205″ contact_form_id=”4235″]

Profitability Analysis for Communications Service Providers

[email-download download_id=”4201″ contact_form_id=”4235″]

Real-Time Network Intelligence & Predictive Analytics for Communications Service Providers

[email-download download_id=”4197″ contact_form_id=”4235″]

Request more information
[contact-form-7 404 "Not Found"]