Who We Are
Who We Are
Prodapt is a digital transformation partner to telecom operators, digital service providers (DSPs) and new-age technology companies in the business of connectedness. In a world of horizontally organized rivals, we singularly focus on connectedness as our domain, deliberately over-specializing to provide unique value, that is compelling and demonstrable. We enable, integrate, operate and build solutions using digital technologies and next-generation inventions.
What We Do
Powered by disruptive technologies, re-imagined strategies, and strategic partnerships, Prodapt enables Digital Service Providers (DSPs) to adapt to the future and achieve competitive advantage. Our portfolio of services ranges from strategic ideation to delivering impactful business outcomes.
Leading players in Telco/DSP industries are looking at transformation initiatives from the customer point of view, and such transformation programs are crucial and challenging in equal measure. Prodapt’s Salesforce capabilities can successfully transform a DSP’s sales and order management business processes and deliver a superior customer experience.
With a slew of choices for cloud deployment, business leaders and IT executives at any telco face challenges to decide on the right platform that suits them. Prodapt’s cloud advisory & consulting practice provides a vendor-agnostic solution based on a specific DSP/Telco’s environment, so they are positioned well to achieve set business outcomes.
Telcos/DSPs are undergoing major network transformation initiatives with 5G, O-RAN, and software-based network technologies which empower them to offer new services, and business models that are less focused on large-scale infrastructure. To enable them in this journey, Prodapt has custom-built frameworks and platforms along with specialized partners that give telcos—operational agility, faster rollout of network services, and time to market advantage.
Business units of telcos are expecting the COO function to enable them with faster rollout of services by optimizing & eliminating inefficiencies that are transforming operations executives into customer experience evangelists. Prodapt’s COO solution offerings are built around TM Forum’s eTOM framework. We leverage next-gen technologies to offer AI/ML-enabled operations, customer experience based contact center solutions that save costs and provide customer delight.
Business units and operating functions are constantly looking for ways to improve & transform their processes, systems, networks, and business models. With an end-to-end comprehensive view of the telecom ecosystem, Prodapt’s Consulting practice assists customers through all the phases of transformation, thereby achieving the objectives set for any transformation initiative.
Telcos are facing stiff competition from digital native service providers and OTTs with a slew of products and services. The domain depth our specialists carry helps DSPs to accelerate the rollout of next-gen digital products and services. This, coupled with our customer experience focused processes & portals, ensures that our clients improve their NPS in this demanding industry.
Media & Entertainment
While Media and Entertainment organizations constantly strive to understand their existing customer needs and changing behaviors, they must also build solutions to retain and acquire new customers. Prodapt helps businesses through purpose-built, AI/ML-powered solutions to augment their technology and operational capabilities for high-end content delivery, premium streaming experiences and digital growth.
CIOs of DSPs are looking beyond IT stacks to provide operational and business benefits to their business counterparts. Being singularly focussed on the DSP industry, we provide consulting and implementation expertise with agility to support the rollout of new products, platforms, and services.
With the availability of a massive amount of data, telecom executives are looking at every possible way to integrate AI, differentiate themselves in the market, meet customer demands and expectations, and adapt to the changing market. Prodapt brings together the advantages of AI, Analytics, Intelligent Automation, and IoT to DSPs, that enables them to reshape network operations, engage with customers, find new opportunities, and operate on business models.
Reliable Business Outcomes
As technology adoption has skyrocketed, it has vastly changed the way that consumers engage with a Digital Service Provider (DSP). Consequently, many DSPs feel the heat of customer churn due to substandard order-to-activate (O2A) processes.
Service Call & Truck Roll Reduction
In a world where customer preferences in network choices are constantly changing, telecom companies need to be future-ready and agile. Digital Service Providers (DSPs) have been facing huge revenue leakages apart from challenges in meeting customer expectations.
CX-driven Digital Contact Center
The ever-changing competitive telecom ecosystem and demanding consumers are challenging the DSPs to redefine their consumer experience capabilities. Increasing call volumes, the complexity of service management systems, and tightened budgets call for an automated and efficient digital care channel.
Telecom Process as a Service (TPaaS)
Digital Service Providers (DSPs) have large operation teams, often operating on siloed legacy platforms to perform their day-to-day work. While dealing with an increasingly complex product catalog, operation teams are also under constant pressure to reduce costs, improve operational efficiency, fast-track processes, and increase agility in responding to customers’ needs.
Open Virtual Exchange (OVX)
Network services are not the same as before. To keep up with consumers’ growing expectations, DSPs must re-imagine their WAN edge services for faster, flexible, and cost-effective connectivity – So, how to transform the way enterprises use network services?
The lack of a unified network automation platform across legacy, physical and virtual network functions has disrupted the introduction of next-gen service orchestrators, thus compromising network service availability. A major challenge that network teams face is the growing complexity of network operations.
Customers Who Trust Us
Re-imagining DSPs’ e-commerce platform to simplify the customer journey…
Digital Service Providers (DSPs) operating in diverse markets often struggle to accelerate revenue generation through their e-commerce platform.
Modernizing Customer Care with Salesforce Communications Cloud…
A customer’s engagement with a Digital Service Provider (DSP) has radically changed over the last few years. As a result, DSPs are compelled to offer a fluidic and painless customer…
Implementing a unified and digitally transformed billing landscape…
In today’s digital economy, delighting customers digitally and winning them over on an emotional level are the modern keys to success. This becomes more important in the context of delighting…
Improving DSPs Broadband Service Qualification Coverage by 41% using Unified Serviceability Framework
Digital Service Providers’ (DSPs’) broadband service qualification has become cumbersome and time-consuming. The ineffective service qualification process is causing 30-40% of the new customers to experience unserviceability and 20-30% of existing subscribers not able to avail full-service offerings. These further impact DSPs’ business in the form of reduced customer acquisition, customer churn, and lost opportunities to upsell.
This insight elaborates on a new recommended approach for DSPs to achieve improved serviceability by using the unified serviceability framework. Multiple enablers from the recommended framework could be used to build an effective and efficient strategy during each stage of implementation.
Come Join Us
Join our enthusiastic and energetic team to make advances in your career with abundant opportunities to prosper by bringing innovative solutions for Telecom and Digital Service Providers.