Who We Are
Who We Are
Prodapt is a digital transformation partner to telecom operators, digital service providers (DSPs) and new-age technology companies that are in the business of connectedness. In a world of horizontally organized rivals, we singularly focus on connectedness as our domain. Deliberately over-specializing to provide unique value that is compelling and demonstrable. We enable, integrate, operate and build solutions using digital technologies and next-generation inventions.
What We Do
Powered by disruptive technologies, re-imagined strategies, and strategic partnerships, Prodapt enables Digital Service Providers (DSPs) to adapt to the future and achieve competitive advantage. Our portfolio of services ranges from strategic ideation to delivering impactful business outcomes.
CIOs of DSPs are looking beyond IT stacks to provide operational and business benefits to their business counterparts. Being singularly focussed on the digital service provider industry, we provide consulting and implementation expertise with agility to support the rollout of new products, platforms, and services.
Telcos are facing stiff competition from digital native service providers and OTTs with a slew of products and services. The domain depth our specialists carry helps DSPs to accelerate the rollout of next-gen digital products and services. This coupled with our customer experience focussed processes & portals ensures that our clients improve their NPS in this demanding industry.
Telcos/DSPs are undergoing major network transformation initiatives with 5G, O-RAN, and software-based network technologies that empower them to offer new services and business models that are less focused on large-scale infrastructure. To enable them in this journey, Prodapt has custom-built frameworks and platforms along with specialized partners that give telcos—operational agility, faster rollout of network services, and time to market advantage.
Business units of telcos are expecting the COO function to enable them with the faster rollout of services by optimizing & eliminating inefficiencies that are transforming operations executives into customer experience evangelists. Prodapt’s COO solution offerings are built around TM Forum’s eTOM framework and leverage next-gen technologies to offer AI/ML-enabled operations, customer experience based contact center solutions that save costs and provide customer delight.
Next Gen Labs
With the massive amount of data available at the disposal of telecom executives, they are looking at every possible way to integrate AI, differentiate against the competition, meet customer demands and expectations and also adapt to changing market situations. Prodapt brings together the advantages of AI, Analytics, Intelligent Automation, and IoT to DSPs that enables them to reshape the way networks operate, engage with customers, find new opportunities, and operate on business models.
Business units and operating functions are constantly looking to improve & transform their processes, systems, networks, and business models. With an end-to-end comprehensive view of the telecom ecosystem, Prodapt’s Consulting practice enables customers through all the phases of transformation, thereby achieving the objectives set for any transformation initiative.
Executives in the technology function are looking to monetize their innovation which transforms them from a cost center to a revenue-generating unit. As a trusted partner, Prodapt has accelerated time to market for new products and services, built enhanced features, and provided product development support to differentiate and gain a competitive advantage.
With a slew of choices for cloud deployment, business leaders and IT executives at any telco face challenges to decide on the right platform that suits them. Prodapt’s cloud advisory & consulting practice provides a vendor-agnostic solution based on a specific DSP/Telco’s environment, so they are positioned well to achieve set business outcomes.
Leading players in Telco/DSP industries are looking at transformation initiatives from the customer point of view, and such transformation programs are crucial and challenging in equal measure. Prodapt’s Salesforce capabilities can successfully transform a DSP’s sales and order management business processes and deliver a superior customer experience.
Reliable Business Outcomes
Telecom Process as a Service (TPaaS)
To facilitate the digital transformation, DSPs/CSPs need to focus on mindful process standardization, re-engineering, role consolidation, and continuous improvement. Prodapt’s Telecom Process as a Service (TPaaS) improves efficiency, and achieve higher levels of automation like never before.
CX Driven Digital Contact Center
One of the major pain points in providing customer delight is the inefficient contact center operations. Prodapt’s proven methodology brings together multiple commercial and in-house technologies to deliver a compelling CX-driven digital contact center solution that reduces customer wait times, supports agents on a real-time basis to provide industry-leading customer experience.
Order to Activate (O2A)
Prodapt’s managed digital transformation reduces Order-to Activate (O2A) cycle time and increases new business wins with the AI/ML integrated automation offerings. Our approach delivers significant business benefits across end-to-end (E2E) operations of the O2A process.
Horizontal IT service providers lack telecom relevance and depth which is key for real transformation and to provide a significant business outcome. Synapt is an Artificial Intelligence/Machine Learning (AI/ML) platform that enables to build data-driven solutions by accelerating ML training & deployments for DSP specific use cases.
Open Virtual Exchange (OVX)
A telco/DSP’s network is ever-evolving and is a strategic asset that can be leveraged to offer differentiated products/services to customers. Prodapt’s Open Virtual Exchange (OVX) framework empowers Digital Service Providers (DSPs), with a globally distributed development, test, and integration platform that helps them to shorten the time to market of new virtualized and cloud services to a variety of industry verticals, such as healthcare, gaming, immersive video, security, IoT/IIoT, and 5G broadcast.
One of the constant challenges for a telco operations executive is the process inefficiencies that creep into the system which leads to an increase in opex, delayed order rollouts & revenue cycles, and bad customer experience. Prodapt’s singular focus in the telecom industry has helped us to build Telebots, a suite of predefined process stacks and automation accelerators that is specifically designed for the communication industry.
Customers Who Trust Us
Digitizing Contact Center to Reduce Call Volume by 30% and Improve NPS
With a Net Promoter Score (NPS) average of 24, telecom holds the lowest industry average according to the NPS Benchmarks Report. Operational inefficiencies in contact centers play a major role in the low NPS for Digital Service Providers (DSPs).
Building Digital Enablement Layer to Provide Robust Digital Capabilities
Most telcos aim to provide digital capabilities to customers but struggle to transform with legacy O/BSS systems.
Predict and Improve CSAT Ratings Using ML Model with 82% Accuracy
For DSPs, it’s of utmost importance to monitor customer satisfaction (CSAT) levels for every interaction they have with the customer.
Improving DSPs Broadband Service Qualification Coverage by 41% using Unified Serviceability Framework
Digital Service Providers’ (DSPs’) broadband service qualification has become cumbersome and time-consuming. The ineffective service qualification process is causing 30-40% of the new customers to experience unserviceability and 20-30% of existing subscribers not able to avail full-service offerings. These further impact DSPs’ business in the form of reduced customer acquisition, customer churn, and lost opportunities to upsell.
This insight elaborates on a new recommended approach for DSPs to achieve improved serviceability by using the unified serviceability framework. Multiple enablers from the recommended framework could be used to build an effective and efficient strategy during each stage of implementation.
Come Join Us
Join our enthusiastic and energetic team to make advances in your career with abundant opportunities to prosper by bringing innovative solutions for Telecom and Digital Service Providers.