Telcos are facing stiff competition from digital native service providers and OTTs with a slew of products and services. The domain depth our specialists carry helps DSPs to accelerate the rollout of next-gen digital products and services. This coupled with our customer experience focussed processes & portals ensures that our clients improve their NPS in this demanding industry.

Telcos/DSPs are undergoing major network transformation initiatives with 5G, O-RAN, and software-based network technologies that empower them to offer new services and business models that are less focused on large-scale infrastructure. To enable them in this journey, Prodapt has custom-built frameworks and platforms along with specialized partners that give telcos—operational agility, faster rollout of network services, and time to market advantage.

Business units of telcos are expecting the COO function to enable them with the faster rollout of services by optimizing & eliminating inefficiencies that are transforming operations executives into customer experience evangelists. Prodapt’s COO solution offerings are built around TM Forum’s eTOM framework and leverage next-gen technologies to offer AI/ML-enabled operations, customer experience based contact center solutions that save costs and provide customer delight.

With the massive amount of data available at the disposal of telecom executives, they are looking at every possible way to integrate AI, differentiate against the competition, meet customer demands and expectations and also adapt to changing market situations. Prodapt brings together the advantages of AI, Analytics, Intelligent Automation, and IoT to DSPs that enables them to reshape the way networks operate, engage with customers, find new opportunities, and operate on business models.

Business units and operating functions are constantly looking to improve & transform their processes, systems, networks, and business models. With an end-to-end comprehensive view of the telecom ecosystem, Prodapt’s Consulting practice enables customers through all the phases of transformation, thereby achieving the objectives set for any transformation initiative.

Executives in the technology function are looking to monetize their innovation which transforms them from a cost center to a revenue-generating unit. As a trusted partner, Prodapt has accelerated time to market for new products and services, built enhanced features, and provided product development support to differentiate and gain a competitive advantage.

With a slew of choices for cloud deployment, business leaders and IT executives at any telco face challenges to decide on the right platform that suits them. Prodapt’s cloud advisory & consulting practice provides a vendor-agnostic solution based on a specific DSP/Telco’s environment, so they are positioned well to achieve set business outcomes.

Leading players in Telco/DSP industries are looking at transformation initiatives from the customer point of view, and such transformation programs are crucial and challenging in equal measure. Prodapt’s Salesforce capabilities can successfully transform a DSP’s sales and order management business processes and deliver a superior customer experience.