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SUCCESS STORIES / AGILIDAD DE TI

Los sistemas de inventario unificados ofrecen una vista de águila para impulsar el crecimiento sostenible del negocio

Cómo la consolidación de los sistemas de inventario permitió al proveedor de servicios eliminar los silos de datos de inventario y acelerar el cumplimiento de los pedidos

Background

Los sistemas de inventario son los sistemas de apoyo fundamentales para los proveedores de servicios en la industria de la conectividad. Estos sistemas son compatibles con el aprovisionamiento de servicios clave, la planificación y la gestión de activos de red. Sin embargo, los sistemas de inventario heredados y las complejas metodologías de aprovisionamiento de red dificultan el tiempo de comercialización y la prestación de servicios a tiempo.

Debido a las crecientes fusiones y adquisiciones, los proveedores de servicios se enfrentan a desafíos con inventarios de múltiples silos. A pesar de la creciente demanda de integración de inventarios, la falta de estrategia y habilidades relevantes impide que la mayoría de los proveedores de servicios lo intenten.

A medida que surgen los sistemas de inventario convergentes, ¿cómo colocan los proveedores de servicios los componentes básicos adecuados para mejorar sus servicios?

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REDUCCIÓN DEL36%EN EL TIEMPO DE PROCESAMIENTO DE PEDIDOS

27%ACELERACIÓN EN EL PROCESAMIENTO DE PEDIDOS DE LAS EMPRESAS ADQUIRIDAS

Client Situation

Un proveedor de servicios líder que operaba en 23 estados de EE. UU. se enfrentaba a desafíos con la gestión del sistema de inventario y el cumplimiento de los pedidos a tiempo. El cliente había adquirido cuatro nuevas empresas, lo que dio lugar a aplicaciones de backend fragmentadas, múltiples fuentes de verdad y procesos complejos con altos costos operativos.

La situación llevó al cliente a buscar un socio que pudiera personalizar e implementar una plataforma de inventario unificada.

La solución de inventario unificado de Prodapt agilizó el procesamiento de pedidos y aceleró el diseño y la construcción de redes complejas.

Diagnosis

La arquitectura fragmentada de extremo a extremo del cliente generó muchos desafíos en su cadena de cumplimiento de pedidos. Debido a múltiples adquisiciones y proyectos comerciales, habían construido varias infraestructuras O/BSS aisladas. Sus flujos de trabajo tradicionales requerían que los usuarios gestionaran los pedidos manualmente en sistemas separados.

Además, debido a la ausencia de un inventario unificado, sus catálogos de productos estaban dispersos en varios sistemas. El resultado fueron procesos redundantes, registros de clientes inexactos y una mala experiencia del cliente.

Solving It

Con más de 15 años de excelencia en la construcción de arquitecturas O/BSS para redes a nivel mundial, Prodapt encabezó la necesidad del cliente de consolidar el inventario. Llevamos a cabo la racionalización del catálogo, remodelamos el flujo de trabajo y diseñamos el tablero. Proporcionamos un nuevo modelo de datos unificado de todos los activos: físicos, virtuales, lógicos y de servicio.

Racionalizamos los productos y los sistemas de TI que nos ayudaron a agregar 2600+ productos en cuatro empresas y los mapeamos a sus respectivos mosaicos de inventario.

A través de conversaciones multifuncionales con sus unidades de negocio internas, descubrimos, analizamos y optimizamos sus procesos y aplicaciones de inventario en las cuatro empresas recién adquiridas. Implementamos una plataforma de inventario unificada utilizando el marco de información (SID) de TM Forum. Nos ayudó a crear interfaces en el sistema de inventario e integrar 200+ aplicaciones heredadas en el ecosistema.

Creamos un panel de control unificado que proporciona una visión detallada del proceso de activación del pedido. Además, automatizamos el flujo de trabajo de prestación de servicios de extremo a extremo a través del modelado de procesos de negocio.

Después de la implementación de nuestra solución, el cliente fue testigo de una reducción del 27% en el tiempo de procesamiento de pedidos de múltiples empresas adquiridas. También podrían reducir las consecuencias de los pedidos al <1%. Además, el tiempo de procesamiento de pedidos se redujo en un 36%.

agosto 3, 2022

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AGILIDAD DE TI

Los viejos sistemas pueden ser una manija si uno quiere aprovechar el crecimiento en el nuevo mundo

Al transformarse en un sistema de TI de extremo a extremo basado en la nube, el cliente podría mejorar su juego para atender a los clientes con conocimientos digitales y estar listo para el mundo 5G

AGILIDAD DE TI

La modernización de la facturación podría ser un nuevo comienzo para la satisfacción del cliente

Cómo un sistema de facturación reconstruido ayudó a una empresa a transformar la experiencia de los clientes, fortalecer la relación y, al mismo tiempo, reducir los costos

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