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SUCCESS STORIES / Excelencia operativa

Ilumina tu fibra oscura a escala

Cómo definimos un modelo operativo objetivo ágil y escalable para productos de fibra completa, lo que permitió a nuestro cliente mantenerse por delante de la competencia y ofrecer una experiencia superior al cliente.

Background

La llegada del metaverso y tecnologías como el 5G, AR/VR, edge y multinube están aumentando el tráfico de datos y la necesidad de un gran ancho de banda de Internet. Esto conduce a un gran aumento en la demanda de fibra óptica con un ancho de banda infinito. Se espera que el mercado mundial de fibra óptica crezca a una CAGR del 15% a partir del período 2022-2027.

Las empresas de fibra de la nueva era están invirtiendo y compitiendo para asegurar su lugar en un mercado altamente competitivo. Sin embargo, sus inversiones no se realizarán si no formulan una estrategia para crear un modelo operativo ágil y escalable que pueda adaptarse a nuevos niveles de velocidad, agilidad, eficiencia y precisión.

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REDUCCIÓN DEL53%EN LOS GASTOS OPERATIVOS

20SOLUCIONES DE ALTO NIVEL ENTREGADAS PARA SU EJECUCIÓN

Client Situation

Nuestro cliente es el segundo proveedor de FTTP más grande del Reino Unido que ofrece conectividad mayorista de fibra completa a empresas como proveedores de servicios al consumidor, autoridades locales y operadores móviles. Tenían el objetivo agresivo de alcanzar los 8 millones de locales en todo el Reino Unido en los próximos 2-3 años. Sin embargo, sus procesos y operaciones actuales no estaban preparados para soportar este fuerte crecimiento necesario para mantenerse por delante de los competidores.

Prodapt fue elegido como su socio para diseñar un modelo operativo objetivo flexible, escalable y eficiente para servicios de red de fibra completa para ofrecer experiencias de cliente de alto nivel y obtener una ventaja competitiva.

EL MODELO OPERATIVO OBJETIVO AYUDÓ A ALINEAR A LOS EQUIPOS DE NEGOCIO Y TECNOLOGÍA HACIA UN OBJETIVO COMÚN

Diagnosis

Nuestro cliente necesitaba una estrategia de operaciones eficiente para crecer. Los procesos fragmentados e incoherentes, la tecnología subyacente deficiente y la dependencia excesiva de los expertos internos en la materia obstaculizaron sus esfuerzos por ampliar las operaciones y satisfacer las necesidades empresariales.

Además, sus gastos en TI no estaban vinculados a los requisitos del negocio, lo que generaba gastos innecesarios y altos costos operativos.

El cliente había invertido en una plataforma de vanguardia que no estaba correctamente configurada y optimizada. No pudieron desbloquear las capacidades nativas de estos sistemas y aprovecharlas al máximo de su potencial. Sus problemas se acumulaban.

El equipo de expertos de Prodapt llevó a cabo múltiples sesiones de descubrimiento para explorar y comprender sus desafíos operativos. Centramos nuestro análisis en tres áreas principales de la prestación de servicios a los clientes; a saber, Lead-to-Cash, Trouble-to-Resolve y Field Operation.

Solving It

Basándonos en nuestro análisis, realizamos talleres de pensamiento de diseño con sus equipos de operaciones para intercambiar ideas e idear el recorrido del cliente. Centramos nuestro foco en los aspectos comerciales y tecnológicos.

Al combinar nuestra experiencia en la industria con la experiencia en fibra, definimos un modelo operativo objetivo. Esto abarcó tres aspectos clave: la arquitectura empresarial del estado objetivo, la arquitectura tecnológica del estado objetivo y la hoja de ruta para los próximos 3 años. Ayudó a nuestro cliente a definir el objetivo para alcanzar mejor sus objetivos comerciales, responder a los impulsores estratégicos y alinear el flujo de trabajo entre arquitecturas antiguas y nuevas a través de una gama de soluciones.

Nuestras recomendaciones están dirigidas a crear una plataforma de servicio flexible y resistente que permita a nuestro cliente operar de manera efectiva durante un período significativo de crecimiento e intensa competencia.

Identificamos 57 iniciativas de cambio para mejorar la eficiencia y lograr una reducción de los gastos operativos del 53% al final del tercer año de implementación. Se han entregado 20 soluciones de alto nivel para su ejecución. Se han creado 172 mapas de procesos y 18 cadenas de valor en todas las áreas de operaciones de los clientes para tener una experiencia de cliente sostenida y mantenerse a la vanguardia en el juego.

julio 13, 2022

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