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SUCCESS STORIES / Excelencia operativa

El modelo operativo unificado ayuda a impulsar la armonía posterior a las fusiones y adquisiciones

Nuestro marco operativo unificado actúa como catalizador para acelerar las fusiones y adquisiciones y acelerar las operaciones sin interrupción del servicio.

Background

Ante una transformación industrial sin precedentes y una presión competitiva emergente, los proveedores de servicios están recurriendo a Fusiones y Adquisiciones (M&A) para expandir sus capacidades y escalar sus negocios para la próxima era.

Las fusiones y adquisiciones están impulsadas por decisiones estratégicas para aumentar la participación de mercado, impulsar la eficiencia y obtener acceso a capacidades novedosas. Sin embargo, tras una adquisición o fusión, las empresas enfrentan desafíos a la hora de rediseñar su modelo operativo. Sin una planificación y preparación adecuadas, dichos esfuerzos de rediseño pueden afectar significativamente negativamente su desempeño.

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3X ACELERACIÓN EN LA MIGRACIÓN DE DATOS

2X ADQUISICIÓN MÁS RÁPIDA

25% REDUCCIÓN DE GASTOS OPERATIVOS

Client Situation

Nuestro cliente es una empresa de telecomunicaciones que brinda acceso a Internet de banda ancha, VoIP y televisión, además de servicios de telefonía fija que cubren una región del Caribe. La compañía adquirió los negocios inalámbricos y alámbricos de un proveedor de servicios líder para brindar valor a los clientes a través de una oferta de productos ampliada.

El cliente quería asegurarse de que su medida resultara en la expansión de su cartera de productos, fortaleciendo su participación en negocios basados ​​en suscripción, ampliando los canales de distribución regional y brindando valor agregado a los clientes. La empresa quería lograr todo esto minimizando cualquier interrupción del negocio debido a la adquisición. Su objetivo era implementar un enfoque de arriba hacia abajo en su estrategia comercial integrando perfectamente modelos operativos, métricas y estructura organizacional.

El cliente buscaba un socio tecnológico que poseyera las habilidades necesarias para diseñar, unificar e integrar su modelo operativo de manera efectiva.

El modelo operativo unificado de Prodapt ayudó a la empresa a acelerar los plazos de migración y alineación y a obtener el máximo valor comercial.

Diagnosis

El éxito o el fracaso de una adquisición reside en los aspectos prácticos de la integración. Los siguientes fueron los desafíos que enfrentó el cliente después de la adquisición.

El cliente se dio cuenta de que la adquisición había dado lugar a despidos de funciones durante la reestructuración del modelo operativo después de la adquisición. A través de cambios en la estructura, los procesos y la tecnología de la organización, ciertos roles se superpusieron entre sí, lo que llevó a recursos subutilizados y mayores gastos.

La falta de cohesión entre los equipos provocó caos y retrasos en la prestación de servicios. La estrategia de optimización del cliente tuvo como consecuencia no deseada la formación de silos dentro de la organización, lo que llevó a una colaboración ineficaz entre departamentos o funciones. Además, un enfoque de migración de datos no estandarizado provocó fallas en la migración, demoras y aumento de costos.

Solving It

Prodapt aprovechó el Marco de Operaciones Unificadas (UOF) para facilitar la transformación del diseño operativo y acelerar las operaciones de fusiones y adquisiciones para los clientes.

Implementamos un modelo de interacción unificada basado en estándares ITIL que ofrece una plataforma integrada para el funcionamiento eficiente de personas, procesos y tecnologías en diferentes funciones y equipos dentro de la nueva entidad después de la adquisición para agilizar las operaciones y mejorar la colaboración. Este modelo rompe los silos, promueve el trabajo en equipo multifuncional y reduce la duplicación de esfuerzos.

Prodapt aprovechó la técnica de priorización de MoSCoW para evaluar roles e identificar los críticos y aquellos que se deben posponer o eliminar si es necesario. Esto ayudó a racionalizar las fortalezas del equipo, reducir los costos generales y centrar los recursos en las áreas más críticas.

Utilizamos nuestro mapa de madurez de procesos para trazar procesos automatizables y sub contratables e implementamos bots personalizables/reutilizables para reducir el esfuerzo manual y el plazo de migración. Garantizamos una mejor gobernanza mediante el seguimiento de una matriz de madurez de las operaciones y el establecimiento de SLA/KPI claros según los estándares de la industria. Prodapt creó un panel que proporciona una vista de 360º de los KPI relacionados con la migración en tiempo real para permitir al cliente rastrear y monitorear el progreso de manera efectiva.

En general, Prodapt ayudó a la empresa a adoptar y demostrar un enfoque eficaz para unificar su modelo operativo después de la fusión y adquisición mediante la identificación de deficiencias, la implementación de procesos optimizados y la optimización de sus operaciones.

La compañía aprovechó el modelo operativo unificado para acelerar su cronograma de migración de datos 3 veces y aceleró la adquisición 2 veces, garantizando al mismo tiempo cero interrupciones o tiempos de inactividad en los servicios. El cliente logró una reducción de OpEx del 25% al implementar exitosamente el modelo.

diciembre 15, 2023

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