Grow EBITDA by improving operational performance & customer experience
Customer Challenge
Customer was challenged with high Order to Activate (O2A) cycle time that impacted revenue realisation and customer experience
Solution Used
Prodapt collaborated with business, operations, and digital functions of this customer to understand the overall O2A journey and implemented a managed digital transformation model that delivered tangible business outcomes
Business Impact
45% permanent reduction in Total Cost of Ownership (TCO)
To democratize network automation across physical, virtual, and cloud-native infrastructure
Customer Challenge
Distinguished capabilities across telco processes, operations, and network automation landscape
Solution Used
Liaising and interfacing with the vendor ecosystem to become the central automation gateway across the entire enterprise
Business Impact
Impact-driven automation and Transforming network configuration to programming while training NetOps Engineers
Power customer to a software product and solution-driven Digital Service Provider (DSP)
Customer Challenge
To become a software driven connectivity services player with differentiated product and service offerings
Solution Used
We enabled the customer to realise their vision of software driven digital services provider by transforming their networks to be software driven and implemented a CX driven digital strategy
Business Impact
80% reduction in network outage by predicting alarms
Unlock substantial growth opportunities in Latin America & the Caribbean through product innovation, speed & operational maturity
Customer Challenge
This customer was looking for a technology and OEM agnostic consulting and services partner who can support them with legacy stack modernisation
Solution Used
Ground-up setup and execution of IT operations – 150+ applications across 16 countries
Business Impact
28% acceleration in revenue realization in the B2C segment
Transform service deployment for entertainment services – Achieve cycle time reduction and higher NPS
Customer Challenge
As the leading triple play player in Europe, the customer was looking for a robust capacity planning strategy and implementation plan to provide superior customer experience
Solution Used
Established centralized, data-centric and microservices driven video back-office platform to enable faster rollout of next-gen entertainment services across 8 countries comprising of 100+ applications, and 2000+ nodes
Business Impact
75% cycle time reduction in service rollout and deployment
Partners
