Reduced 95% in MTTA by empowering support engineers with an automated voice call system
  • Customer Challenge

    Swivel-chair alert monitoring and manual detection of false alarms led to missed system alerts and support escalations.

  • Solution Used 

    Built a voice call automation solution using opensource tools and Selenium framework to arrest all escalations.

  • Business Impact

    Fixed system alerts before it affected the downstream systems, via automated voice call notifications to the right functional team, saved 80% of support engineer’s time.

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Improved revenue data delivery metrics and data-quality by 50% through Cloud data engineering solutions and advisory
  • Customer Challenge

    The customer was facing challenges in providing accurate revenue metrics to business intelligence, executive team, law enforcement agencies and tax regulatory authorities on time.

  • Solution Used 

    Implemented Cloud-based E2E schematics for data checkpoint validation & reconciliation, using AWS Spectrum & AWS CloudWatch.

  • Business Impact

    Enabled business stakeholders to analyze reports accurately on time, resulting in 40% reduction of the time & cost spent on iterative ad-hoc report requests.

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Improved customer retention by 30% & campaign ROI by 5X through Cloud-based, AI-powered CX and marketing strategy
  • Customer Challenge

    A major DSP was challenged with voluntary churn, which had a direct impact on the bottom line of the business. The initiatives to reduce voluntary churn and improve end-customer retention led to several challenges such as high retention costs, and low ROI on marketing campaigns.

  • Solution Used 

    Prodapt’s ML-based uplift model using Google Cloud AI Platform capabilities delivered predictive action-oriented insights on potential churners and higher marketing ROI through targeted outreach.

  • Business Impact

    5X improvement in marketing campaign ROI, enhancing customer experience, 30% improvement in customer retention every quarter

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Addressed poor service delivery and achieved foundational improvements through process re-engineering program
  • Customer Challenge

    The customer was facing challenges due to poor service delivery, which led to poor customer experience, high operational costs & revenue loss.

  • Solution Used

    Applied a lean approach to business processes, and the associated systems. Solutions were delivered through data-driven insights, system configuration and operational briefings for service desk & field engineers.

  • Business Impact

    Delivered truck roll savings of £1M in the first year in assurance and provision journeys, reduction of repeat faults by 50%, improved on-time delivery by 25%.

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Improved release cycle from days to minutes, through Google Anthos-powered Multi-Cloud DevOps transformation
  • Customer Challenge 

    While digital transformations are bringing in new applications, manual deployment was hindering the customer from moving features to production faster

  • Solution Used 

    Prodapt built a hybrid cloud container management platform using Google Anthos to achieve scalability and improve the deployment speed with assured quality

  • Business Impact

    Release cycle across environments reduced to 2-3 hours across environments from 3-4 days, reduced feature delivery time by 2.5X

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Reduced O2A cycle time by 98% by implementing zero-touch network service provisioning, using Blue Planet MDSO
  • Customer Challenge

    The customer was facing challenges with optical-wave service provisioning for wholesale & enterprise customers due to multi-domain and multi-vendor networks.

  • Solution Used

    Designed and implemented end-to-end SDN orchestration solution using Blue Planet Multi-Domain Service Orchestrator (MDSO).

  • Business Impact

    Reduced order-to-provision cycle time for wholesale and enterprise customers from ~45 days to few mins.

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Accelerated rollout time by 33% through 360° network visualization built using graph database
  • Customer Challenge

    The scattered data across the DSP’s siloed & disjointed network systems drastically impacted their key operational processes and expenses.

  • Solution Used

    Built 360° network visualization by leveraging graph database, data pipeline, and visualization framework.

  • Business Impact

    Reduced new network design and rollout time by 33%, and fast-tracked troubleshooting time by 67%.

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Reduced TTM by 50% and OpEx by 30% through the digital transformation of order management apps to a cloud-native microservices architecture
  • Customer Challenge

    The customer's order management stack was highly monolithic and became complex over the years due to periodic customization and ongoing enhancements that impacted the agility, scalability, and cost.

  • Solution Used

    The complex order management suite was modernized in line with TM Forum standards (Open Digital Architecture, Open API), microservices architecture and, cloud-native IT for improved agility.

  • Business Impact

    50% reduction in product release cycle time, 30-40% decrease in OpEx.

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Increased sales conversions and accelerated time-to-market by migrating e-commerce B2B/B2C application stack to cloud
  • Customer Challenge

    The customer was challenged with frequent downtime and inconsistent availability of the application stack leading to poor user experience.

  • Solution Used

    Prodapt helped the customer with consultation, modernization, and migration of B2B/B2C applications using the cloud, and optimized PaaS for better visitor engagement and conversions.

  • Business Impact

    167% increase in online orders for Consumers & SMBs (CSMB) which boosted channel portal revenue.

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Enhanced connected home network experience through automated testing
  • Customer Challenge

    With increasing product variants, the customer was facing challenges to improve the reliability, quality and time-to-market of CPEs, and residential gateways.

  • Solution Used

    Prodapt established a next-gen test lab to deliver advanced automation testing capabilities for a range of residential gateways like CPEs, switches, modems, routers and FTTH gateways.

  • Business Impact

    60% savings in time and effort, by achieving 70% automation in testing.

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Reduced up to 60% of Non-productive Dispatches (NPDs) by implementing an AI-powered framework
  • Customer Challenge

    Every year, due to 40-50% of non-productive dispatches, the customer incurred millions of dollars as field operation costs. Reducing non-productive dispatches and improving field technician’s productivity was critical to stay competitive in the market.

  • Solution Used

    Prodapt’s AI-driven Network & Field Operations framework was implemented to diagnose and reduce non-productive dispatches.

  • Business Impact

    50-60% reduction in non-productive dispatches; Reduced field operations cost; Improved field technician efficiency.

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Cloud-based Disaster Recovery (DR) environment set up for video services
  • Customer Challenge

    A major DSP in Europe was looking for a cost-effective disaster recovery site set up for their newly rolled out video platform that serves 5M+ users.

  • Solution Used

    Prodapt developed and delivered a DR solution using Infrastructure as Code (IaC) on Amazon Web Services (AWS).

  • Business Impact

    45% reduction in cloud setup cost when compared to on-prem setup.

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Built a fully operational serverless data lake on cloud to be future-ready and agile
  • Customer Challenge

    A DSP in LATAM had built up siloed data across group companies. A huge potential to leverage this data to get great insights for better business decision making.

  • Solution Used

    Prodapt enabled an architecturally flexible and scalable solution by building a cloud-native serverless data lake on AWS.

  • Business Impact

    70% improvement in scaling time for a new data pipeline using IaC.

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Grew EBITDA by improving operational performance & customer experience
  • Customer Challenge

    The customer was challenged with high order-to-activate (O2A) cycle time that impacted revenue realization and customer experience.

  • Solution Used

    Prodapt collaborated with the business, operations, and digital functions of this customer to understand the overall O2A journey and implemented a managed digital transformation model that delivered tangible business outcomes.

  • Business Impact

    45% permanent reduction in Total Cost of Ownership (TCO).

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Democratized network automation across physical, virtual, and cloud-native infrastructure
  • Customer Challenge

    Distinguished capabilities across telco processes, operations, and network automation landscape.

  • Solution Used

    Liaising and interfacing with the vendor ecosystem to become the central automation gateway across the entire enterprise.

  • Business Impact

    Impact-driven automation and transforming network configuration to programming while training NetOps engineers.

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Enabled customer in their vision to be software products and solutions-driven Digital Service Provider (DSP)
  • Customer Challenge

    To become a software-driven connectivity services player with differentiated product and service offerings.

  • Solution Used

    We enabled the customer to realize their vision of software driven digital services provider by transforming their networks to be software-driven and implemented a CX driven digital strategy.

  • Business Impact

    80% reduction in network outage by predicting alarms.

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Unlocked substantial growth opportunities through product innovation, speed & operational maturity
  • Customer Challenge

    This customer was looking for a technology and OEM agnostic consulting and services partner who can support them with legacy stack modernization.

  • Solution Used

    Ground-up setup and execution of IT operations – 150+ applications across 16 countries.

  • Business Impact

    28% acceleration in revenue realization in the B2C segment.

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Reduced cycle time and increased NPS by transforming the service deployment for entertainment services
  • Customer Challenge

    As the leading triple-play player in Europe, the customer was looking for a robust capacity planning strategy and implementation plan to provide a superior customer experience.

  • Solution Used

    Established centralized, data-centric, and microservices-driven video back-office platform to enable faster rollout of next-gen entertainment services across 8 countries comprising of 100+ applications and 2000+ nodes.

  • Business Impact

    75% cycle time reduction in service rollout and deployment.

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