Reduced 95% in MTTA by empowering support engineers with an automated voice call system
Customer Challenge
Swivel-chair alert monitoring and manual detection of false alarms led to missed system alerts and support escalations.
Solution Used
Built a voice call automation solution using opensource tools and Selenium framework to arrest all escalations.
Business Impact
Fixed system alerts before it affected the downstream systems, via automated voice call notifications to the right functional team, saved 80% of support engineer’s time.
Improved revenue data delivery metrics and data-quality by 50% through Cloud data engineering solutions and advisory
Customer Challenge
The customer was facing challenges in providing accurate revenue metrics to business intelligence, executive team, law enforcement agencies and tax regulatory authorities on time.
Solution Used
Implemented Cloud-based E2E schematics for data checkpoint validation & reconciliation, using AWS Spectrum & AWS CloudWatch.
Business Impact
Enabled business stakeholders to analyze reports accurately on time, resulting in 40% reduction of the time & cost spent on iterative ad-hoc report requests.
Improved customer retention by 30% & campaign ROI by 5X through Cloud-based, AI-powered CX and marketing strategy
Customer Challenge
A major DSP was challenged with voluntary churn, which had a direct impact on the bottom line of the business. The initiatives to reduce voluntary churn and improve end-customer retention led to several challenges such as high retention costs, and low ROI on marketing campaigns.
Solution Used
Prodapt’s ML-based uplift model using Google Cloud AI Platform capabilities delivered predictive action-oriented insights on potential churners and higher marketing ROI through targeted outreach.
Business Impact
5X improvement in marketing campaign ROI, enhancing customer experience, 30% improvement in customer retention every quarter
Addressed poor service delivery and achieved foundational improvements through process re-engineering program
Customer Challenge
The customer was facing challenges due to poor service delivery, which led to poor customer experience, high operational costs & revenue loss.
Solution Used
Applied a lean approach to business processes, and the associated systems. Solutions were delivered through data-driven insights, system configuration and operational briefings for service desk & field engineers.
Business Impact
Delivered truck roll savings of £1M in the first year in assurance and provision journeys, reduction of repeat faults by 50%, improved on-time delivery by 25%.
Improved release cycle from days to minutes, through Google Anthos-powered Multi-Cloud DevOps transformation
Customer Challenge
While digital transformations are bringing in new applications, manual deployment was hindering the customer from moving features to production faster
Solution Used
Prodapt built a hybrid cloud container management platform using Google Anthos to achieve scalability and improve the deployment speed with assured quality
Business Impact
Release cycle across environments reduced to 2-3 hours across environments from 3-4 days, reduced feature delivery time by 2.5X
Reduced O2A cycle time by 98% by implementing zero-touch network service provisioning, using Blue Planet MDSO
Customer Challenge
The customer was facing challenges with optical-wave service provisioning for wholesale & enterprise customers due to multi-domain and multi-vendor networks.
Solution Used
Designed and implemented end-to-end SDN orchestration solution using Blue Planet Multi-Domain Service Orchestrator (MDSO).
Business Impact
Reduced order-to-provision cycle time for wholesale and enterprise customers from ~45 days to few mins.
Accelerated rollout time by 33% through 360° network visualization built using graph database
Customer Challenge
The scattered data across the DSP’s siloed & disjointed network systems drastically impacted their key operational processes and expenses.
Solution Used
Built 360° network visualization by leveraging graph database, data pipeline, and visualization framework.
Business Impact
Reduced new network design and rollout time by 33%, and fast-tracked troubleshooting time by 67%.
Reduced TTM by 50% and OpEx by 30% through the digital transformation of order management apps to a cloud-native microservices architecture
Customer Challenge
The customer's order management stack was highly monolithic and became complex over the years due to periodic customization and ongoing enhancements that impacted the agility, scalability, and cost.
Solution Used
The complex order management suite was modernized in line with TM Forum standards (Open Digital Architecture, Open API), microservices architecture and, cloud-native IT for improved agility.
Business Impact
50% reduction in product release cycle time, 30-40% decrease in OpEx.
Increased sales conversions and accelerated time-to-market by migrating e-commerce B2B/B2C application stack to cloud
Customer Challenge
The customer was challenged with frequent downtime and inconsistent availability of the application stack leading to poor user experience.
Solution Used
Prodapt helped the customer with consultation, modernization, and migration of B2B/B2C applications using the cloud, and optimized PaaS for better visitor engagement and conversions.
Business Impact
167% increase in online orders for Consumers & SMBs (CSMB) which boosted channel portal revenue.
Enhanced connected home network experience through automated testing
Customer Challenge
With increasing product variants, the customer was facing challenges to improve the reliability, quality and time-to-market of CPEs, and residential gateways.
Solution Used
Prodapt established a next-gen test lab to deliver advanced automation testing capabilities for a range of residential gateways like CPEs, switches, modems, routers and FTTH gateways.
Business Impact
60% savings in time and effort, by achieving 70% automation in testing.
Reduced up to 60% of Non-productive Dispatches (NPDs) by implementing an AI-powered framework
Customer Challenge
Every year, due to 40-50% of non-productive dispatches, the customer incurred millions of dollars as field operation costs. Reducing non-productive dispatches and improving field technician’s productivity was critical to stay competitive in the market.
Solution Used
Prodapt’s AI-driven Network & Field Operations framework was implemented to diagnose and reduce non-productive dispatches.
Business Impact
50-60% reduction in non-productive dispatches; Reduced field operations cost; Improved field technician efficiency.
Cloud-based Disaster Recovery (DR) environment set up for video services
Customer Challenge
A major DSP in Europe was looking for a cost-effective disaster recovery site set up for their newly rolled out video platform that serves 5M+ users.
Solution Used
Prodapt developed and delivered a DR solution using Infrastructure as Code (IaC) on Amazon Web Services (AWS).
Business Impact
45% reduction in cloud setup cost when compared to on-prem setup.
Built a fully operational serverless data lake on cloud to be future-ready and agile
Customer Challenge
A DSP in LATAM had built up siloed data across group companies. A huge potential to leverage this data to get great insights for better business decision making.
Solution Used
Prodapt enabled an architecturally flexible and scalable solution by building a cloud-native serverless data lake on AWS.
Business Impact
70% improvement in scaling time for a new data pipeline using IaC.
Grew EBITDA by improving operational performance & customer experience
Customer Challenge
The customer was challenged with high order-to-activate (O2A) cycle time that impacted revenue realization and customer experience.
Solution Used
Prodapt collaborated with the business, operations, and digital functions of this customer to understand the overall O2A journey and implemented a managed digital transformation model that delivered tangible business outcomes.
Business Impact
45% permanent reduction in Total Cost of Ownership (TCO).
Democratized network automation across physical, virtual, and cloud-native infrastructure
Customer Challenge
Distinguished capabilities across telco processes, operations, and network automation landscape.
Solution Used
Liaising and interfacing with the vendor ecosystem to become the central automation gateway across the entire enterprise.
Business Impact
Impact-driven automation and transforming network configuration to programming while training NetOps engineers.
Enabled customer in their vision to be software products and solutions-driven Digital Service Provider (DSP)
Customer Challenge
To become a software-driven connectivity services player with differentiated product and service offerings.
Solution Used
We enabled the customer to realize their vision of software driven digital services provider by transforming their networks to be software-driven and implemented a CX driven digital strategy.
Business Impact
80% reduction in network outage by predicting alarms.
Unlocked substantial growth opportunities through product innovation, speed & operational maturity
Customer Challenge
This customer was looking for a technology and OEM agnostic consulting and services partner who can support them with legacy stack modernization.
Solution Used
Ground-up setup and execution of IT operations – 150+ applications across 16 countries.
Business Impact
28% acceleration in revenue realization in the B2C segment.
Reduced cycle time and increased NPS by transforming the service deployment for entertainment services
Customer Challenge
As the leading triple-play player in Europe, the customer was looking for a robust capacity planning strategy and implementation plan to provide a superior customer experience.
Solution Used
Established centralized, data-centric, and microservices-driven video back-office platform to enable faster rollout of next-gen entertainment services across 8 countries comprising of 100+ applications and 2000+ nodes.
Business Impact
75% cycle time reduction in service rollout and deployment.
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