Digital transformation of order management apps to cloud-native microservices architecture, resulted in reduction of TTM by 50% and OpEx by 30%
Customer Challenge
The customer's order management stack was highly monolithic and became complex over the years due to periodic customization and ongoing enhancements that impacted the agility, scalability, and cost.
Solution Used
The complex order management suite was modernized in line with TM Forum standards (Open Digital Architecture, Open API), microservices architecture and, cloud-native IT for improved agility.
Business Impact
50% reduction in product release cycle time, 30-40% decrease in OpEx.
E-commerce B2B/B2C application stack successfully migrated to cloud for increased sales conversions and accelerated time to market
Customer Challenge
The customer was challenged with frequent downtime and inconsistent availability of the application stack leading to poor user experience.
Solution Used
Prodapt helped the customer with consultation, modernization, and migration of B2B/B2C applications using the cloud, and optimized PaaS for better visitor engagement and conversions.
Business Impact
167% increase in online orders for Consumers & SMBs (CSMB) which boosted channel portal revenue.
A leading connected home platforms provider delivers great home network experience through automated testing
Customer Challenge
With increasing product variants, the customer was facing challenges to improve the reliability, quality and time-to-market of CPEs, and residential gateways.
Solution Used
Prodapt established a next-gen test lab to deliver advanced automation testing capabilities for a range of residential gateways like CPEs, switches, modems, routers and FTTH gateways.
Business Impact
60% savings in time and effort, by achieving 70% automation in testing.
Reduce Non-productive Dispatches (NPDs) up to 60% by implementing AI-powered framework
Customer Challenge
Every year, due to 40-50% of non-productive dispatches, the customer incurred millions of dollars as field operation costs. Reducing non-productive dispatches and improving field technician’s productivity was critical to stay competitive in the market.
Solution Used
Prodapt’s AI-driven Network & Field Operations framework was implemented to diagnose and reduce non-productive dispatches.
Business Impact
50-60% reduction in non-productive dispatches; Reduced field operations cost; Improved field technician efficiency.
Set up a disaster recovery (DR) environment on cloud for video services
Customer Challenge
A major DSP in Europe was looking for a cost-effective disaster recovery site set up for their newly rolled out video platform that serves 5M+ users.
Solution Used
Prodapt developed and delivered a DR solution using Infrastructure as Code (IaC) on Amazon Web Services (AWS).
Business Impact
45% reduction in cloud setup cost when compared to on-prem setup.
Build a fully operational serverless data lake on cloud to be future-ready and agile
Customer Challenge
A DSP in LATAM had built up siloed data across group companies. A huge potential to leverage this data to get great insights for better business decision making.
Solution Used
Prodapt enabled an architecturally flexible and scalable solution by building a cloud-native serverless data lake on AWS.
Business Impact
70% improvement in scaling time for a new data pipeline using IaC.
Grow EBITDA by improving operational performance & customer experience
Customer Challenge
The customer was challenged with high order-to-activate (O2A) cycle time that impacted revenue realization and customer experience.
Solution Used
Prodapt collaborated with the business, operations, and digital functions of this customer to understand the overall O2A journey and implemented a managed digital transformation model that delivered tangible business outcomes.
Business Impact
45% permanent reduction in Total Cost of Ownership (TCO).
To democratize network automation across physical, virtual, and cloud-native infrastructure
Customer Challenge
Distinguished capabilities across telco processes, operations, and network automation landscape.
Solution Used
Liaising and interfacing with the vendor ecosystem to become the central automation gateway across the entire enterprise.
Business Impact
Impact-driven automation and transforming network configuration to programming while training NetOps engineers.
Power customer to a software products and solutions driven Digital Service Provider
Customer Challenge
To become a software-driven connectivity services player with differentiated product and service offerings.
Solution Used
We enabled the customer to realize their vision of software driven digital services provider by transforming their networks to be software-driven and implemented a CX driven digital strategy.
Business Impact
80% reduction in network outage by predicting alarms.
Unlock substantial growth opportunities in Latin America & the Caribbean through product innovation, speed & operational maturity
Customer Challenge
This customer was looking for a technology and OEM agnostic consulting and services partner who can support them with legacy stack modernization.
Solution Used
Ground-up setup and execution of IT operations – 150+ applications across 16 countries.
Business Impact
28% acceleration in revenue realization in the B2C segment.
Transform service deployment for entertainment services – Achieve cycle time reduction and higher NPS
Customer Challenge
As the leading triple-play player in Europe, the customer was looking for a robust capacity planning strategy and implementation plan to provide a superior customer experience.
Solution Used
Established centralized, data-centric, and microservices-driven video back-office platform to enable faster rollout of next-gen entertainment services across 8 countries comprising of 100+ applications and 2000+ nodes.
Business Impact
75% cycle time reduction in service rollout and deployment.
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