Grow EBITDA by improving operational performance & customer experience
  • Customer Challenge

    Customer was challenged with high Order to Activate (O2A) cycle time that impacted revenue realisation and customer experience

  • Solution Used

    Prodapt collaborated with business, operations, and digital functions of this customer to understand the overall O2A journey and implemented a managed digital transformation model that delivered tangible business outcomes

  • Business Impact

    45% permanent reduction in Total Cost of Ownership (TCO)

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To democratize network automation across physical, virtual, and cloud-native infrastructure
  • Customer Challenge

    Distinguished capabilities across telco processes, operations, and network automation landscape

  • Solution Used

    Liaising and interfacing with the vendor ecosystem to become the central automation gateway across the entire enterprise

  • Business Impact

    Impact-driven automation and Transforming network configuration to programming while training NetOps Engineers

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Power customer to a software product and solution-driven Digital Service Provider (DSP)
  • Customer Challenge

    To become a software driven connectivity services player with differentiated product and service offerings

  • Solution Used

    We enabled the customer to realise their vision of software driven digital services provider by transforming their networks to be software driven and implemented a CX driven digital strategy

  • Business Impact

    80% reduction in network outage by predicting alarms

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Unlock substantial growth opportunities in Latin America & the Caribbean through product innovation, speed & operational maturity
  • Customer Challenge

    This customer was looking for a technology and OEM agnostic consulting and services partner who can support them with legacy stack modernisation

  • Solution Used

    Ground-up setup and execution of IT operations – 150+ applications across 16 countries

  • Business Impact

    28% acceleration in revenue realization in the B2C segment

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Transform service deployment for entertainment services – Achieve cycle time reduction and higher NPS
  • Customer Challenge

    As the leading triple play player in Europe, the customer was looking for a robust capacity planning strategy and implementation plan to provide superior customer experience

  • Solution Used

    Established centralized, data-centric and microservices driven video back-office platform to enable faster rollout of next-gen entertainment services across 8 countries comprising of 100+ applications, and 2000+ nodes

  • Business Impact

    75% cycle time reduction in service rollout and deployment

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