Client Situation
Our client is a leading service provider in the Netherlands that offers fixed, wireless, broadband, and TV services for millions of retail customers and infrastructure and network-related ICT solutions to business customers.
The client was actively involved in mergers and acquisitions and operated through multiple brands. Due to complex systems and processes, they could not take their products and services faster to the market. In addition, due to the lack of skills to innovate faster, they were unable to cope with the rapidly changing market.
Many attempts to transform the O/BSS architecture failed in various stages of maturity because of complexities and an ineffective approach, which was solely IT-driven or business-driven.
To simplify their O/BSS processes and IT landscape, they started looking for a transformative program that could ultimately accelerate the time-to-market of services and lower the total cost of ownership (TCO) of their operations.