Client Situation
Our client, a broadband and communications leader across seven European countries, struggled to upgrade from a Hybrid Fiber-Coaxial (HFC) network to a full-fiber infrastructure. This upgrade was critical to meeting customer expectations for disruption-free, high-bandwidth connectivity and expanding their wholesale market presence, particularly in Ireland. Despite substantial investments in network modernization, they faced significant challenges, including fragmented systems, siloed data, and legacy Business Support Systems (BSS) and Operational Support Systems (OSS).
The client aimed to adopt a modern, integrated solution to streamline operations and enhance scalability in a rapidly evolving market. They recognized the need to improve network performance, reduce costs, and accelerate service deployment. Additionally, they sought a fully automated intelligent service assurance solution to enhance customer experience, boost productivity, and reduce operational costs.