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SUCCESS STORIES / IT Agility

Bringing new products to its customers faster, gives the company its edge

How a ground-up reconstruction of an order fulfilment process enabled our client with a faster rollout of differentiated products/services in a commoditized market

Background

In this age of hyper-competition, tech-driven companies have to roll out new products and services much faster to fulfill customer demands. This makes business agility a major ingredient for success, failing to which an organization would lag despite having a stellar/outstanding product portfolio.

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50% 50% faster product rollout

50% increase in overall productivity

30% reduction in operational expenses

 66% 66% reduction in time needed for environment setup

Client Situation

Our client, a Croatian subsidiary of a global communications major, was facing such a problem. They had worked hard to escape commoditization with next-generation digital product portfolio. But obstacles in fulfilling client orders on time bottlenecked effective rollouts. They risked being seen to lag; and sustain their position as a preferred service provider.

Previous attempts to rework on the process stack had failed. “The elephant proved too big to tame,” as a Prodapt engineer involved with the discovery process put it.

Legacy systems, accumulated over decades, are at the root of the problems of many businesses that struggle with today’s disruptive environment. Our client exemplified this trend. In addition, operating costs of order management were needlessly high, but these were just the tip of the iceberg.

Prodapt demonstrated a digital-first architectural strategy that allowed its client to respond faster to market changes and deliver a superior customer experience.

Diagnosis

The complexity arises due to the legacy order management suite. There were dozens of sub-processes, departments, and partner organizations involved in rolling out a service to a customer. As a result, it was difficult to scale with multi-faceted dependencies and inadequate visibility of the complex ecosystem. It stifled innovation internally and hampered business agility in taking products and services to customers faster.

Solving It

Prodapt started by addressing each leg of the problem. We studied their end-to-end order management process and eventually broke it down into a set of connected microservices (called stacks).

Cloud-native and microservices-based order management

Prodapt was able to combine its digital transformation capabilities and experience for clients in similar situations worldwide.

The entire order management system was moved to an open-source, cloud-native, and microservices-based architecture so that it could be scaled easily. It was then reconstructed from the ground up, including key applications like order capture, order execution, product catalog, asset management, user documentation, notifications, and more.

The order management stack included 120+ points that could integrate with the API for exchanging data. It also had 60+ loosely coupled components to ensure that changes done in one component didn’t impact the other.

 Prodapt enabled the telco to rollout new products into the market 50% faster and compete more effectively. Operating expenditure came down by 30% while the employees can spend 44% less time ensuring the fulfillment of an order and can rather focus on serving customers even better.

April 26, 2022

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Managed Programmable WAN services

Transform your E2E legacy WAN through design, engineering, and deployment of SDWAN/SASE. On Day 1, we ensure service delivery & provisioning, technical project management, and NetOps: L1‑L4 support on Day 2.

Tooling and integration frameworks for rapidly building & operating custom managed services for meeting TCO and GTM objectives. Successfully delivered to various Tier‑1 Telcos

Technology‑Labs‑as‑a‑Service for onboarding and harnessing higher volume of new technology to stay ahead of the competition

Rich co‑creation partner ecosystem with leading vendors

Orchestration capabilities to successfully craft and deliver Network‑as‑a‑Service solutions

Open API integration of a leading COTS orchestrator with digital BSS-OSS (North) and SDWAN controllers (South) for the transformation of operator legacy service fulfillment to on‑demand pay‑as‑you‑use WAN services

Open Virtual Exchange (OVX): The OVX brings ready‑to‑use automation use cases, Multi-vendor (MV)‑Lab infrastructure to mirror your environment, and provides self‑serve training, and platforms. It provides a technology vendor marketplace with network‑cloud choices, and SMEs to adopt cloud ISV (Independent Software Vendor) ecosystem services faster

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Realize early benefits by targeting shorter value-chains through our array of services, crafted to support immediate and long-term 5G transformation and monetization goals. Address vital components required to deliver your MVPs and redesign them through our agile feedback loop. The major components for MVPs include technology exploration, Virtual Network Function (VNF)/Cloud‑native VNF onboarding, benchmarking and certification, Network-Cloud solutions, and MANO + 5G OSS reshaping/integration solutions.

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COTS‑based MANO solutions with Open API integration to incumbent OSS functions

Network-slicing POCs using reference orchestration and devised solutions to resolve the challenges posed by network slice services and lifecycle interdependencies

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Data-sciences ability for non‑classical insights‑driven AIOps solutions for advanced operations such as predictive assurance, and intelligent network capacity prediction

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Accelerate the quote to order service activation

Scale capabilities aligned to your growth faster with best of breed solution components

Service Modeler: The Service Modeler offers a rich and easy-to-use UI to design service and data models. Other features of this accelerator are as follows:

TMF & MEF Compliance: Loaded Blueprints with the TMF & MEF standards

API specification management: Define API specifications following TMF open APIs and customization

Change management: Change tracker with lifecycle management and version control

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Resource lifecycle management, configuration, activation, and closed-loop control

Single pane of glass for service inventory and topology, with discovery and reconciliation capabilities

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Leverage our expertise in OSS transformation delivery across the diversity of Telco/DSP environments, and IT automation of multi‑domain hybrid networks and cloud. Transform your cost‑intensive parts of NetOps using our expert user‑defined automation framework or cloud‑age anti‑toil paradigms like Network Reliability Engineering (NRE), and Infrastructure‑as‑Code (IaC).

Data science capabilities to drive inorganic insights-based digital outcomes like network fault predictions, rapid root cause analysis, and the next best action, especially in cost-intensive operational domains

Control over cross‑domain solution development and delivery to achieve E2E agility, using our expertise in NetDevOps and test automation

NetBots.AI: NetBots.AI is a set of network microservices that does the heavy lifting of the repetitive NetOps tasks and improves the efficiency of the network engineers when scaled with a unified GUI and customizable bot catalog.

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Evaluation and selection of the right Original Equipment Manufacturers (OEMs) and Independent Software Vendors (ISVs) for network transformation landscape

Identification of best‑in‑the‑industry solutions to adopt network of the future, that is service-oriented, flexible, and democratized

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