ISG Provider Lens 2026: Prodapt is a Leader in AI-Native Transformation Services

ISG evaluated the Synapt Autonomous Operations suite which is live in production at multiple Tier 1 telecoms, with significant, measurable outcome impact. Prodapt is partnering with leading telecoms to enable their path to L4/L5 autonomy.

This foundation enables modernization at enterprise scale. Prodapt’s telecom-native GenAI engineering combined with TM Forum-aligned APIs, automation and reusable assets accelerates OSS/BSS brownfield transformation through AI-embedded testing, development, and deployment. Our industry solution blueprints compress timelines while standardizing fragmented legacy landscapes into unified, AI-first architectures.

Every large-scale service automation through composable architectures and purpose built agents, maintains telecom context and strong data quality outcomes.

The outcome is unified business transformation. With a compelling, telecom-native vision connecting key drivers like network operations, engineering services, customer experience, through a cutting-edge homegrown AI platform, an industry-leading FDE delivery model, and a robust partner ecosystem spanning enterprise platforms and Frontier AI, Prodapt continues to set the benchmark for AI-native enterprise transformation.

Prodapt combines deep telecom process expertise with AI-native orchestration to bridge customer, revenue and network operations. It translates telecom-specific context into automated actions across service, billing and fulfilment workflows;
Yash Jethani, ISG Analyst.

About Prodapt

Prodapt is an AI-first global technology leader that provides consulting, business reengineering, and managed services for the largest telecom and tech enterprises that are building the networks and digital experiences of tomorrow. Prodapt is a ServiceNow-invested company and has been featured as a specialist in the Gartner eMQ for Gen AI consulting and implementation services. 

Connecting 1.1 billion people and 5.4 billion devices across the globe, Prodapt’s clients include Google, Amazon, PayPal, SoftBank, ServiceNow, Ciena, Verizon, Vodafone, Liberty Global, Liberty Latin America, Claro, Lumen, Windstream, Rogers, Telus, KPN, British Telecom, Deutsche Telekom, Samsung, and many more 

A “Great Place To Work^® Certified™” company, Prodapt employs over 6,000 technology and domain experts across the Americas, Europe, India, Africa, & Japan. Prodapt is part of the 130-year-old business conglomerate The Jhaver Group, which employs over 32,000 people across 80+ locations globally. 

Visit www.prodapt.com for more information. Follow us on LinkedIn