Insights / Digital Customer Experience
Intelligent automation – Combining RPA and AI to provide a delightful customer experience
Robotic process automation (RPA) in the Connectedness industry has mostly been leveraged for the automation of backend processes. But by integrating RPA with artificial intelligence (AI), service providers can expand its horizons to digital customer care initiatives. The implementation of an AI-enabled RPA platform would help service providers to deliver delightful customer experiences to millions of customers.
The following video insight shows how any service provider can integrate natural language processing, virtual assistants, and diagnostic tools with RPA solutions to provide digital omnichannel customer care. The benefits of intelligent automation include a 50-60% reduction in store visits, a 10-15% increase in NPS and cost savings in millions.
AI-enabled RPA platform will help service providers to deliver delightful customer experiences to millions of customers.
Original content- Video Insight: Providing delightful customer experience using AI-enabled Robotic Process Automation and digital care
