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SUCCESS STORIES / Excelencia operativa

La automatización da en el clavo a la hora de abordar los pedidos atascados

Cómo el enfoque automatizado de gestión de pedidos de Prodapt permitió al proveedor de servicios resolver los problemas de procesamiento de pedidos y llevó la prestación de servicios a la vía rápida

Background

Responder a los pedidos de los clientes a tiempo es esencial para el éxito empresarial. La mayoría de los proveedores de servicios se enfrentan al desafío común de cumplir con los pedidos de los clientes a tiempo.

Los retrasos en el cumplimiento de los pedidos aumentan con la introducción de complejos sistemas convergentes y problemas de integridad de datos. Estas complejidades se suman a las crecientes fusiones y adquisiciones, múltiples programas de migración y pedidos altamente personalizados y multifacéticos. Si no se hace correctamente, la integración y la consolidación pueden dar lugar a problemas de integridad de los datos. Estos problemas provocan varias consecuencias en los pedidos, lo que impide a las empresas acelerar el cumplimiento de los pedidos.

¿Cómo pueden los proveedores de servicios adoptar una resolución rápida de los problemas de integridad de los datos y cumplir con los pedidos más rápido?

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2.5X AUMENTO DE LA PRODUCTIVIDAD

REDUCCIÓN DEL35%EN LA ENTRADA DE TICKETS DE PROBLEMAS

REDUCCIÓN DEL98%EN LAS CONSECUENCIAS DE LOS PEDIDOS

Client Situation

Un proveedor líder de soluciones avanzadas de tecnología y comunicaciones de red para consumidores, pequeñas empresas, empresas y socios operadores en los EE. UU., se enfrentaba a un desafío similar. El aumento de las consecuencias de los pedidos y los retrasos en el cumplimiento de los pedidos debido a problemas de integridad de los datos afectó a la experiencia del cliente y a la obtención de ingresos.

La estrategia de gestión de pedidos de Prodapt ayudó al cliente a reimaginar su proceso de cumplimiento de pedidos.

Diagnosis

Las múltiples fusiones y adquisiciones a lo largo del tiempo dieron lugar a procesos complicados e integraciones de sistemas. Las complejas transformaciones de TI, los nuevos procesos empresariales y los errores humanos provocaron problemas de integridad de los datos.

El enfoque tradicional para la resolución de visitas en el orden previsto implicaba una serie de procesos manuales complejos, que requerían mucho tiempo y recursos para solucionarlos. Los pedidos seguían acumulándose, lo que provocaba retrasos en la entrega de los pedidos.

Ahí es donde entró Prodapt y abordó los problemas de integridad de los datos del cliente y las consecuencias de los pedidos.

Solving It

Nos comprometimos con varias partes interesadas para optimizar los procesos y procedimientos comerciales involucrados en su viaje de cumplimiento de pedidos. Comenzamos evaluando sus sistemas de gestión de pedidos para identificar integraciones fragmentadas y mejoramos sus sistemas para mejorar la estabilidad del sistema.

Proporcionamos varios marcos basados en las API de TM Forum para corregir errores de integridad de datos, mejorar la pureza de los datos y resolver las consecuencias de los pedidos. Nuestros flujos de trabajo de automatización y nuestro marco de autorreparación ayudaron al cliente a automatizar la prestación de servicios, corregir errores en las visitas en los pedidos y evitar el 34 % de las actividades repetitivas.

Además, entregamos un modelo de gobernanza "Eyes on Glass" para permitir el monitoreo continuo y administrar sus aplicaciones empresariales. Ayudó al cliente a acelerar el tiempo del ciclo de pedidos.

La experiencia en el dominio de Prodapt, combinada con la habilidad en el proceso de cumplimiento de pedidos, ayudó al cliente a reducir las consecuencias de los pedidos en un 98%. La afluencia de incidencias y tickets de problemas también se redujo en un 35%. La automatización de procesos y las correcciones del sistema aumentaron la productividad en 2.5 veces.

abril 3, 2022

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Una ejecución más rápida de las órdenes aumenta el ciclo de la orden al cobro y la fidelidad de los clientes

Cómo la tecnología ayudó a predecir y prevenir visitas de campo costosas e innecesarias. Y resuelva los problemas genuinos de los clientes con mayor rapidez

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La reingeniería de los procesos de negocio agiliza la prestación de servicios

Cómo nuestro Programa de Reingeniería de Procesos (PREP) permitió al proveedor de comunicaciones líder en Europa lograr mejoras drásticas en la prestación de servicios a tiempo y la eficiencia operativa

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Managed Programmable WAN services

Transform your E2E legacy WAN through design, engineering, and deployment of SDWAN/SASE. On Day 1, we ensure service delivery & provisioning, technical project management, and NetOps: L1‑L4 support on Day 2.

Tooling and integration frameworks for rapidly building & operating custom managed services for meeting TCO and GTM objectives. Successfully delivered to various Tier‑1 Telcos

Technology‑Labs‑as‑a‑Service for onboarding and harnessing higher volume of new technology to stay ahead of the competition

Rich co‑creation partner ecosystem with leading vendors

Orchestration capabilities to successfully craft and deliver Network‑as‑a‑Service solutions

Open API integration of a leading COTS orchestrator with digital BSS-OSS (North) and SDWAN controllers (South) for the transformation of operator legacy service fulfillment to on‑demand pay‑as‑you‑use WAN services

Open Virtual Exchange (OVX): The OVX brings ready‑to‑use automation use cases, Multi-vendor (MV)‑Lab infrastructure to mirror your environment, and provides self‑serve training, and platforms. It provides a technology vendor marketplace with network‑cloud choices, and SMEs to adopt cloud ISV (Independent Software Vendor) ecosystem services faster

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5G, Network Cloud & Edge Services

Realize early benefits by targeting shorter value-chains through our array of services, crafted to support immediate and long-term 5G transformation and monetization goals. Address vital components required to deliver your MVPs and redesign them through our agile feedback loop. The major components for MVPs include technology exploration, Virtual Network Function (VNF)/Cloud‑native VNF onboarding, benchmarking and certification, Network-Cloud solutions, and MANO + 5G OSS reshaping/integration solutions.

Collaboration with technology labs, co-creation partner ecosystem and Lab‑as‑a‑Service for bootstrapping 5G technology adoption and industrialization

Multi‑component POCs for open source (ONAP and ORAN), VNF onboarding and benchmarking, and interop testing

COTS‑based MANO solutions with Open API integration to incumbent OSS functions

Network-slicing POCs using reference orchestration and devised solutions to resolve the challenges posed by network slice services and lifecycle interdependencies

Collaboration with web‑scale operators to co‑create vertically integrated MEC and Edge Cloud orchestration

Lite Edge Orchestrator (LEO):  The LEO is a domain orchestrator for the 5G edge cloud to provision autonomous edge services and manages domain resources. It combines edge computing, and networking (5G, SDN, SDWAN) control on its southbound and exposes an open API interface for services & macro resources (Eg: TMF 638, 639, 640, etc.) for wider digital integration

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Network Analytics & Assurance

Get E2E network visibility and enable effective network transformation through our solutions for highly disaggregated networks such as Telco Cloud, IT Multi‑cloud, and 5G vRAN/ORAN. Get access to focused engineering and scalable, specialized components and integrate them into your E2E journeys using TM Forum Open APIs.

Enhanced network reliability through advanced engineering use‑cases such as Digital Twin, using components like high‑speed message bus, SIEM solutions, ELK monitoring, RCA, and discovery

Machine‑based high‑resolution and real‑time system forensics during test case runs, using multimodal data (network traces, telemetry, logs, events, and time-series metrics)

Data-sciences ability for non‑classical insights‑driven AIOps solutions for advanced operations such as predictive assurance, and intelligent network capacity prediction

Synapt: Synapt facilitates the evolution of big data analytics into an applied intelligence hub. It leverages intelligent capabilities in web‑scale operators and brings together reusable intelligent microservices to build E2E solutions.

Unified data pipelining

Easy deployment & monitoring

Faster AI/ML training using GPU

Network 360: Network 360, when used as an enabler, delivers real-time 360° network visualization to drive smart decisions.

Intelligent and convergent view of the network

Fulfillment of growing demands for network planning, network operations, and various business user communities

Network Service Assurance (NeSA):  The NeSA is an end‑to‑end service assurance solution over a unified data platform channelized from various sources

Playbook automation, automated root cause analysis, self‑remediation, and predictive maintenance

E2E visibility and advanced analytics functions for customer experience center

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Network Orchestration & Control

Leverage our experience in developing and delivering transformative, intent-driven service orchestration which efficiently co-work with legacy systems via Open API integration. We help you with both – leading COTS orchestration technologies and open-source industry orchestration initiatives.

2‑level approach on a rotational basis – COTS‑focused engineering practices, open-source expertise groups and cross‑skilling solution architects

Partnership with high-caliber OEM engineering services covering the leading technologies – Ciena BluePlanet, Nokia, Cisco NSO, ServiceNow TSM and ONAP

Fiber‑as‑a‑Service: The Fiber‑as‑a‑Service facilitates faster innovation and revenue growth with out‑of‑the‑box fiber capabilities.

Accelerate the quote to order service activation

Scale capabilities aligned to your growth faster with best of breed solution components

Service Modeler: The Service Modeler offers a rich and easy-to-use UI to design service and data models. Other features of this accelerator are as follows:

TMF & MEF Compliance: Loaded Blueprints with the TMF & MEF standards

API specification management: Define API specifications following TMF open APIs and customization

Change management: Change tracker with lifecycle management and version control

Network Service Orchestration (NeSO): The NeSO offers full lifecycle management of services across domains (xNFs) with a centralized service catalog & policy management.

Resource lifecycle management, configuration, activation, and closed-loop control

Single pane of glass for service inventory and topology, with discovery and reconciliation capabilities

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Network Automation and NetDevOps

Leverage our expertise in OSS transformation delivery across the diversity of Telco/DSP environments, and IT automation of multi‑domain hybrid networks and cloud. Transform your cost‑intensive parts of NetOps using our expert user‑defined automation framework or cloud‑age anti‑toil paradigms like Network Reliability Engineering (NRE), and Infrastructure‑as‑Code (IaC).

Data science capabilities to drive inorganic insights-based digital outcomes like network fault predictions, rapid root cause analysis, and the next best action, especially in cost-intensive operational domains

Control over cross‑domain solution development and delivery to achieve E2E agility, using our expertise in NetDevOps and test automation

NetBots.AI: NetBots.AI is a set of network microservices that does the heavy lifting of the repetitive NetOps tasks and improves the efficiency of the network engineers when scaled with a unified GUI and customizable bot catalog.

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Network Services Advisory

Formulate strategies, roadmaps, and blueprints for multi‑domain transport networks, Telco Cloud, multi‑cloud IT Infra, NetOps/NetDevOps, automation & orchestration control solutions. Transform your network with our expertise in network & cloud domain, NetOps transformation delivery, and labs‑led research/exploration in 5G/SDN/NFV/Data Science.

Actionable insights and consensus from multi‑organizational, multi-stakeholder landscapes for vital, yet conflicting priorities like security, interoperability, speed-to-market, and profitability

Evaluation and selection of the right Original Equipment Manufacturers (OEMs) and Independent Software Vendors (ISVs) for network transformation landscape

Identification of best‑in‑the‑industry solutions to adopt network of the future, that is service-oriented, flexible, and democratized

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Churn Prediction Modeling for Communication Service Providers

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Boosting Sales Through Business Intelligence & Predictive Analytics

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Key Elements in Building BI Analytics Solution for Telcos

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