SERVICE / SALESFORCE

The AI-first CRM powering the revenue engine of every Telecom

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As a Salesforce Communication Partner Advisory Board member - powering smartner engagement with an AI-driven, unified Telecom CRM & BSS

OUR PARTNERSHIP

Prodapt is the #1 Salesforce Partner for Communications Cloud - with the deepest telecom implementation depth in the ecosystem

  • Prodapt and Salesforce bring that advantage - combining 300+ certified Salesforce experts with end-to-end implementation capability across the full Lead-to-Cash-to-Care stack.
#1 Partner, Communications Cloud
13+ Accredited Professionals for Communications Cloud
20+ Agentic use cases deployed across the telecom value chain
100+ Salesforce implementations delivered
250+ Salesforce & MuleSoft certified experts - 80% AI certified
30+ Experts in Revenue Cloud Advanced - industry agnostic

Where Prodapt's Salesforce practice delivers

Aligned to the priorities reshaping the Telecom landscape.

AI-First
Unlock Growth with Data 360
Journey to Comms Core
Agentforce for ITSM
Telecom Industry Depth
Composable architecture

Innovative and scalable AI solutions that accelerate cloud migration, order orchestration, and customer experience transformation.

Autonomous Networks

Accelerates multi-source data loading into Data Cloud for true hyper-personalization at scale.

AI and Data Governance

300+ Salesforce experts modernize the full Lead-to-Cash-to-Care stack across marketing, commerce, CPQ, field service, and order management.

Autonomous Networks

With 250+ ITSM and 250+ Salesforce experts, Prodapt simplifies IT support through Slack-powered Agentforce — reducing resolution times and freeing service teams.

Autonomous Networks

Deep design and implementation expertise for B2C, B2B, Wholesale, and Satellite across mobile, fiber, connectivity, BSS/OSS, and networks.

Autonomous Networks
From PoC to
production network

Enabling operators to move beyond isolated automation pilots into multi-domain, closed-loop networks that reduce operational toil, improve network resilience, and surface new monetizable services.

INDUSTRY SOLUTIONS

Prodapt's Salesforce practice spans the full service spectrum - from strategy through managed operations

Implementation Services

What
End-to-end deployment of Salesforce solutions configured for telecom's complexity, using natural-language AI to accelerate product configuration and aligning every build to the provider's commercial context.
Why
Faster time-to-value, with builds that fit telecom's commercial reality from day one instead of generic CRM templates.

Strategic Consulting

What
Process maturity assessments, Salesforce fitment analysis, implementation roadmaps, ROI strategy, and industry solution blueprinting.
Why
Every engagement starts with a clear view of outcomes, reducing the risk of over-scoped or misaligned Salesforce investments.

Business Process Services

What
CRM operations across Sales, Service, and Partner management, including Q2C and L2O support, catalog operations, case automation, and self-service workflows.
Why
Keeps the business running smoothly while the platform evolves, so operational continuity is never traded off for innovation. 

AI & Data

What
GenAI solutions via Agentforce and Einstein GPT, journey personalization, and Data Cloud activation, backed by analytics, migration, and automation.
Why
Converts fragmented customer data into real-time, actionable intelligence across every touchpoint, not just isolated dashboards.

Platform Enablement & Governance

What
Org health checks, governance frameworks, and CoE setup, along with DevOps, release management, environment strategy, and upgrades.
Why
Ensures the platform scales cleanly as the business does, avoiding the technical debt and governance gaps that stall growth.

Managed Services

What
L2/L3 support with proactive monitoring and continuous improvement, Admin-as-a-Service, release validation, enhancements, and configuration fixes.
Why
Delivers ongoing value beyond go-live, turning the platform into a continuously improving asset rather than a one-time deployment.

BUSINESS OUTCOMES

Faster time-to-revenue

Pre-built telecom accelerators and agentic order flows compress Lead-to-Cash cycle.

Lower cost to serve

AI agents handle workflows autonomously, reducing contact centre volume without degrading customer experience.

Higher conversion and retention

AI-guided sales journeys and proactive churn prediction keep revenue in and customers engaged.

Scalable CRM operations

Managed services, CoE frameworks, and platform governance mean the Salesforce estate scales with the business.

Synapt AI

The AI-native suite of platforms and accelerators. The foundation that powers every solution and engagement we deliver.

Purpose-built | Deep Domain | Enterprise Scale

Synapt Context Substrate

The core enterprise-AI context platform that powers intelligent, context-aware operations across the entire Synapt IP suite.

Synapt Autonomous Operations

Runs Telecom network and service operations end-to-end, from order through assurance.

Synapt Data Transformation

AI-powered accelerators that migrate, structure, and modernize enterprise data into a governed, AI-ready foundation.

Synapt Agent Hub

A comprehensive platform to build, catalog, and manage enterprise-grade AI agents across their entire lifecycle.

SUCCESS STORIES

Minutes of billing investigation. Resolved in seconds.

One Agentic AI billing resolution platform.

A leading LATAM communications provider replaced slow, multi-system billing investigations with a Salesforce-native AI agent .

90% faster overcharge resolution
90% productivity gain on bill comparisons
<40s promotion eligibility checks

Hours of manual test prep. Done in minutes

One AI-powered test data generation platform.

A leading LATAM telecom provider eliminated slow, error-prone manual order creation by using Prodapt's Synapt IP suite & Salesforce’s Comm cloud & APP cloud to automate realistic bulk test data.

50%+ reduction in order creation time
70% less effort on test case creation
30% less rework from reduced manual erros

Faster fibre rollouts. Fewer customer complaints.

One unified CRM platform.

A leading UK fibre operator eliminated siloed systems and manual service prioritization

48% faster fibre network delivery
29% reduction in operating costs
~240K customer calls reduced in year one
BUSINESS DIFFERENTIATORS
GEM

#1 in Communications Cloud Partner

With 13+ accredited professionals and a practice built exclusively around telecom's complexity.

GEM

Full-stack telecom expertise

300+ experts spanning the complete Lead-to-Cash-to-Care stack 

GEM

Agentic AI at production scale

Each of the 20+ agentic use case is designed for telecom-specific workflows, data, and compliance requirements.

Let’s connect

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