SERVICE / PRODAPT + SALESFORCE

Super charge your customer, partner, and employee engagements with a unified CRM platform

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Leverage the full potential of
best-of-breed SaaS products on a cloud-native BSS platform, configure it in weeks & go to market 3X faster

SERVICE / Prodapt + Salesforce

  1. Overview
  2. Industry Outlook
  3. service offerings
  4. success stories
  5. Insights

Overview

Businesses in the ‘Connectedness’ industry often deal with unexpected disruptions due to rapidly evolving customer preferences.

Customer touchpoints cannot be viewed in isolation but as part of a holistic seamless customer journey. It is important to embark on an end-to-end CRM transformation to cope with the digital-native competitors. Businesses need to reinvent themselves to deliver hyper-personalized experiences and best-in-class service.

70%Organizations don’t provide connected user experiences across all channels

76%of global workers reveal that they are unequipped for the future of work

Prodapt enables businesses to transform customer engagement and deliver
best-in-class service with personalized experiences using Salesforce platform.

“In today's competitive world, companies must deliver connected digital experiences to stay
relevant — for both customers and employees.”

Smita Katariya | Vice President – Salesforce

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Industry Outlook 1/4

Drive sales excellence through CRM technology investments

  1. Integrate marketing activities to provide a holistic view of leads across marketing, and sales teams
  2. Improve sales efficiency by leveraging AI to prioritize leads and opportunities that are most likely to convert
Industry Outlook 2/4

Build sustainable relationships with 360° view of customers

  1. Get a unified view of customers
  2. Deliver better services by unifying all customer-facing teams
Industry Outlook 3/4

Transform service experience powered by AI

  1. Give service teams the access to all customer-related data to enable omnichannel personalized engagements
  2. Automate service workflows to serve customers faster
Industry Outlook 4/4

Build connected customer journeys to improve CX

  1. Provide consistent customer experience throughout the journey, at every touch point and across channels
  2. Integrate customer journeys with analytics and predictive intelligence to make real-time decisions
  1. 1. Customer Experience Transformation 
  2. 2. Lead-to-order Automation 
  3. 3. Managed BSS 
  4. 4. BSS Modernization
 
Service OFFERINGS 1/4

Deliver a digital-first experience that will delight customers with guided processes, rich self-care, and seamless cross-channel journeys 

  1. Customer 360

    Businesses need to rethink their IT and customer applications, innovate to be future-ready, and lay down their vision to offer a customer-first experience. Shape your customer engagement strategy with our team of seasoned Salesforce consultants across Salesforce Communications Cloud for sales and service, Field Service Lightning (FSL) for workforce optimization, Einstein for intelligent decision-making, and MuleSoft for integrating with OSS as well as other downstream systems.

  2. Governance & Standardization

    Salesforce implementation across business units may lead to inefficiencies stemming from non-standard integration practices. Adopt a well-rounded method to drive standardization, reusability, and best practice implementation to streamline your Salesforce journey.

  3. Multi-cloud capability

    Multi-cloud adoption across functions creates siloes, hindering efforts to deliver a unified experience to customers. Harness the power of multi-cloud integration to streamline communications, sales, service delivery, and customer interactions, enabling teams to collaborate effortlessly, access data-driven insights in real-time, and enhance customer journeys.

  4. Customer journey-based testing

    Meticulous testing & analysis of customer interactions are crucial for delivering solutions that solve complex problems and deliver great experiences. Harness our expertise in customer (B2B/B2C) journey-based testing to drive loyalty and growth.

Service OFFERINGS 2/4

Leverage Salesforce Communications Cloud and Salesforce Field Service Lightning to streamline order capture, fulfilment, and delivery

  1. Salesforce Industries – EPC, CPQ, and OM implementation and migration

    Businesses need to digitally transform with speed, flexibility, and scale to exceed customer expectations. Take charge of your current and upcoming transformation initiatives with our expertise in Salesforce Industries and purpose-built accelerators.

Service OFFERINGS 3/4

Supercharge your FiberCo with industry-leading solutions and managed services to transform operations, accelerate time to market, and reduce TCO

  1. BoltSpeed

    Elaborate software licensing, lengthy implementation cycles, and non-standard integrations have made BSS solutions highly challenging for fiber operators. Leverage a managed BSS platform with market-leading SaaS products to accelerate your time to market and customer acquisition.

  2. Salesforce Managed Services

    Salesforce is a versatile platform vital to business success. Maximize your Salesforce investments with our Innovative, Flexible & Scalable Salesforce Managed Services packages, designed to ensure a seamless Salesforce experience for your users. Our Managed Services packages include end-to-end platform support (L1, L2, L3, etc.), Application Monitoring, Strategic & Roadmap consulting, Priority SLAs, and much more, leading to a hassle-free and value-driven Salesforce experience.

Service OFFERINGS 4/4

Replace legacy BSS with a next-generation architecture that combines open APIs with best-of-breed CRM, COM, SOM, Charging, and Billing components.

  1. CRM Process, Design, Implementation, and Migration

    Outdated CRMs can hinder your organization’s growth as they are not built for agile business operations. Leverage our comprehensive Salesforce implementation and migration framework to transform your CRM system and deliver digital-first journeys.

  2. Integrated O/BSS Implementation

    Fibre operators have a lot on their hands - from securing approvals, building networks, choosing tech stack, and more to enable their growth journey. Relieve challenges around tech-stack, customer engagement, and operations with our managed O/BSS solution built to help you focus on business growth.

  3. MuleSoft AnyPoint platform-based integration

    For many service providers, the weakest link in their 5G strategy is their legacy BSS and billing systems. Fastrack your integrations of Salesforce Communications Cloud with Aria and Matrixx business support systems leveraging our pre-built, TM Forum-compliant MuleSoft connectors and frameworks.

Services Videos

Prodapt’s MuleSoft Partnership Helps Service Providers Enhance Customer Satisfaction

Services Videos

Prodapt’s OneFibre for Enhanced Customer Experience

Services Videos

Prodapt’s Customer 360 to Enhance the Productivity of Contact Center Agents

RELATED SUCCESS STORIES

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SALESFORCE

Hyper-personalization creates ‘magical experiences’ and builds customer trust

Modernization of the CRM with a ‘Customer-first’ approach enabled a leading communications company to combat digital native competitors

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Latest Insight

SALESFORCE

CRM and the holy grail of personalization

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