Catalyst program to showcase how Orange enhanced their customer service experience through intelligent robots.
May 14, 2018 • New York
In the upcoming Digital Transformation World (formerly, TM Forum Live!) at Nice, France, Prodapt is leading a catalyst program to showcase how robotic process automation (RPA) can be leveraged in conjunction with other smart technologies to provide 24*7 proactive and personalized customer experience to subscribers and significantly improve customer satisfaction. The catalyst will be demonstrated through the event days, i.e. May 14 – 16, 2018, in the specially created catalyst zone.
In this initiative, Prodapt is collaborating with Orange, awareX, re:infer, incognito and Blue Prism to demonstrate how RPA can be leveraged to create a solution that will reduce the number of customers visiting the Orange stores with a non-faulty device by up to 60%. The solution includes an omnichannel approach that enables the customers to use their preferred medium of communication to contact Orange. Prodapt’s RPA framework, TelebotsTM will then handle the complaints and decipher the message through AI-powered natural language processing (NLP) and finally offer in-home diagnostics.
Orange is championing this catalyst program by presenting a real-world use case that demonstrates how RPA can create intelligent robots, Chatbots or a smart device that will provide end-to-end customer service with zero manual intervention.