67% of customers who contacted customer service in the last twelve months reported connectivity performance issues. Around 26% of customers reported inconsistent internet speed causing disruptions to work during the pandemic. A recent E&Y report on ‘Exceeding customer expectations’ clearly shows that good customer service is a critical element to value creation and customer loyalty. Almost 32% of customers are willing to pay more for stable internet speed and good customer service.
360° zero-touch service assurance framework is key to value creation and customer loyalty. It further enables continuous remote monitoring to proactively detect connectivity issues and provide automated resolution resulting in higher customer satisfaction.
Fig: Zero-touch service assurance framework
Download this insight to know more about:
- Key enablers with practical recommendations that can enable DSPs to build and implement a zero-touch service assurance framework more seamlessly
- How this framework helped a leading DSP in North America to proactively improve 45% – 50% of speed issues
- Archana SR
- Neha Sehgal
- Lalithkiran K
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