Insights / IT Agility

Self-healing tool is the answer for order fulfilment woes

Achieve automated resolution of order fallout issues and recurring requests.

Service providers in the connectedness industry face the challenge of meeting customer order fulfilment deadlines. With the introduction influx of complex convergent services, which require bundling of different product offers, order fulfilment is becoming more unstable and delayed. The ongoing mergers and acquisitions in the telecom industry make the process much more complex, leading to higher order fallout rates. Order fallout in the order orchestration life cycle results in customer churn and revenue loss for service providers. Hence, a swift resolution to the fallouts is a prime necessity.

Improve incident resolution time by up to 98% using a holistic tool that reduces order fallouts in the Order-to-Billing journey.
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