Leverage a unified serviceability framework to improve the service qualification
Today, most service providers in the connectedness industry are challenged in determining the service availability for different customer addresses as it is cumbersome and time-consuming. Ineffective broadband service qualification results in the poor customer experience of the existing customers and the unserviceability of new customers. Hence service providers need to focus on improving the serviceability for retaining and enlarging the customer base. The major factors contributing to ineffective service qualification include:
- Lack of support for multiple technologies (e.g.) Copper, Fiber, IPTV, Cable, Fixed Wireless
- Lack of agility to accommodate the real-time needs of the customer
- No standard address and service repositories
- Inaccurate measurement of loop length, resulting in reduced service offering
Service providers can leverage a unified serviceability framework to overcome these challenges and improve the serviceability of the customers. It assists in responding to customer requests rapidly with improved customer engagements and real-time responses for service qualification inquiries. Further, it helps to improve the overall broadband qualification coverage and customer experience.
Ineffective broadband service qualification results in the poor customer experience of the existing customers and the unserviceability of new customers.
- Srinivas B
- Vijayan B
- Mogan A B