The pandemic has been the time of record highs for video consumption. With many stuck at home, movie theaters...
Tag Archive for: AI/ML
With a Net Promoter Score (NPS) average of 24, telecom holds the lowest industry average according to the NPS Benchmarks...
There is growing complexity in the Digital Service Provider (DSP)’s ecosystem related to the number of roles, departments, systems,...
Customers today expect a seamless and hassle-free interaction with their Digital Service Provider (DSP). A dissatisfied & frustrated customer...
Digital Service Providers (DSPs) are implementing machine learning (ML) technologies for various use cases in their ecosystem. Auto Machine...
The success of any Virtual Agent (VA) depends on the training of its Natural Language Understanding (NLU) model prior...
The virtual agent's (VA) market is at an all-time high and is garnering more and more interest with each...
Digital service providers (DSPs) have started leveraging robotic process automation (RPA) to automate various telecom processes, especially in the...
This exponential increase in CDN traffic is putting a lot of pressure on DSPs to find new methodologies for...
Telecom industry is facing a huge gap between customer experience demands and fulfillment. At one end, customer expectations are...
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