80% reduction in network outage by predicting alarms
66.6% reduction in O2A cycle time
Accelerated cycle time for network rollout ~ 7 months to 3 months
1.5 times increased adoption on self-care portals across B2B and B2C
30% improved cart checkout conversion through digital enrichment
About the Customer
The customer offers managed communications services, including SD-WAN, Unified Communication as a Service (UCaaS), high-capacity bandwidth, and transport services to businesses across the United States. They provide high-speed broadband internet, phone service, and digital TV packages to residential customers as well as products and services for small, medium, and large businesses, and government agencies.
The Business Challenge
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