Power customer to a software product and solution-driven Digital Service Provider (DSP)

Success Stories

Power customer to a software product and solution-driven Digital Service Provider (DSP)

IT stack modernization

80% reduction in network outage by predicting alarms

66.6% reduction in O2A cycle time

Accelerated cycle time for network rollout ~ 7 months to 3 months

1.5 times increased adoption on self-care portals across B2B and B2C

30% improved cart checkout conversion through digital enrichment

About the Customer

The customer offers managed communications services, including SD-WAN, Unified Communication as a Service (UCaaS), high-capacity bandwidth, and transport services to businesses across the United States. They provide high-speed broadband internet, phone service, and digital TV packages to residential customers as well as products and services for small, medium, and large businesses, and government agencies.

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The Business Challenge

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Prodapt’s Solution

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Business Impact

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