Reduced 75% of production incidents and addressed the DSP’s IT operation issues by implementing Google SRE principles

Success Stories

Reduced 75% of production incidents and addressed the DSP’s IT operation issues by implementing Google SRE principles

DSP’s-IT-operation

75% reduction in P2+ incidents making the system more stable & reliable

25-30% acceleration in incident handling time due to toil reduction in package deployment

15-20% hours saved in publishing activities every month through Adobe Experience Manager (AEM) script automation

Faster time-to-market of application releases, feature changes, and updates on the DSP’s online intake channels

About the Customer

The customer is a leading telecom service provider in Ireland that provides internet connectivity, digital cable television, and digital telephony services to customers. They are a trusted brand for large corporations, public organizations, and SMBs for standard voice and internet services, ethernet LAN connections, corporate voice services, and more.

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The Business Challenge

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Prodapt’s Solution

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