Reduce Non-productive Dispatches (NPDs) up to 60% by implementing AI-powered framework

Success Stories

Reduce Non-productive Dispatches (NPDs) up to 60% by implementing
AI-powered framework

Lumen

50-60% reduction in NPDs

$61.7M annual cost savings

2x increase in field technician’s decision efficiency

About the Customer

The customer offers high‐speed internet, fiber, phone, and TV services for residential, small, and medium business customers in North America. They are a trusted brand for residential and small businesses over traditional service providers and empower people with technology both at home and at work. This Digital Service Provider (DSP) offers an enterprise technology platform that enables companies to capitalize on emerging applications and power the 4th Industrial Revolution (4IR).

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The Business Challenge

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Prodapt’s Solution

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Business Impact

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