Addressed poor service delivery and achieved foundational improvements through process re-engineering program

Success Stories

Addressed poor service delivery and achieved foundational improvements through process
re-engineering program

Addressed-poor-service-delivery-through-process-reengineering-program-Openreach

40% reduction in ‘Right First Time Allocation’ for broadband field engineers

24K truck roll reduction achieved through ‘Right Job Allocation’

50% reduction in repeat faults

25% on-time delivery improvement

About the Customer

The customer is a leading UK-based fiber broadband operator that provides a range of services from telephony, broadband, and television for the home, to high-speed data connections for businesses of all sizes.

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The Business Challenge

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Prodapt’s Solution

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