40% reduction in ‘Right First Time Allocation’ for broadband field engineers
24K truck roll reduction achieved through ‘Right Job Allocation’
50% reduction in repeat faults
25% on-time delivery improvement
About the Customer
The customer is a leading UK-based fiber broadband operator that provides a range of services from telephony, broadband, and television for the home, to high-speed data connections for businesses of all sizes.
The Business Challenge
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