Modernized customer care with Salesforce Communications Cloud to enhance customer experience

Success Stories

Modernized customer care with Salesforce Communications Cloud to enhance customer experience


25% reduction in the TCO

20-30% increase in average revenue per user

20% improvement in response time through case automation

About the Customer

The customer is a leading communications company operating in multiple countries across Latin America. They offer communications and entertainment services including digital video, broadband internet, telephony, and mobile services to residential and business customers in the region.

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The Business Challenge

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Prodapt’s Solution

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