Improved customer retention by 30% & campaign ROI by 5X through Cloud-based, AI-powered CX and marketing strategy

Success Stories

Improved customer retention by 30% & campaign ROI by 5X through Cloud-based, AI-powered CX and marketing strategy

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35-40% increase in uplift metric by modeling churn propensity

5X enhancement in marketing campaign ROI

30% improvement in customer retention every quarter

5% improvement in payment rates

About the Customer

The customer is a leading communications company with operations in Chile, Puerto Rico, the Caribbean, and other parts of Latin America. Their business products and services also include enterprise-grade connectivity, data center, hosting and managed solutions, as well as information technology (IT) solutions.

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The Business Challenge

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Prodapt’s Solution

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