95% reduction in Mean Time to Acknowledgement (MTTA) – From 9 minutes to a few seconds
80% time saved in alert consolidation, correlation, and support team identification
Improvement in L1 team’s overall efficiency
Accelerated incident response by allocating it to the right resource
About the Customer
The customer is Chile’s largest provider of subscription television, fixed broadband internet, and the second–largest provider of fixed telephone service.
The Business Challenge
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