Reduced 95% in MTTA by empowering support engineers with an automated voice call system

Success Stories

Reduced 95% in MTTA by empowering support engineers with an automated voice call system


95% reduction in Mean Time to Acknowledgement (MTTA) – From 9 minutes to a few seconds 

80% time saved in alert consolidation, correlation, and support team identification 

Improvement in L1 teams overall efficiency 

Accelerated incident response by allocating it to the right resource 

About the Customer

The customer is Chile’s largest provider of subscription televisionfixed broadband internet, and the secondlargest provider of fixed telephone service.  

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The Business Challenge

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Prodapt’s Solution

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